2,298 total
very amazing experience with cloudways specially for the support team .. i had some teach problem after migrating from blogvualt to cloudways and i contacted the support .. Muhammad Naeem ... from cloudways support team helped me so much to complete and fixed all my websites errors and everything is running super good .. really thank you so much from all my heart for your time and everything to keep my websites running
Date of experience: July 03, 2024
The support department is extremely responsive, and the technical teams are top-notch! They were able to help us with server cloning, migration and billing assistance.
We are extremely satisfied with the cloudways team.
Date of experience: July 05, 2024
I tried AWS, Azure, Vultr, and several other cloud providers for enterprise WordPress hosting. Cloudways is the king. It has the best UI/UX, is easy to navigate, and offers friendly and fast support. Overall, it was a great experience without a single problem
Date of experience: July 02, 2024
Absolutely fantastic hosting service with unbeatable customer support. While it's true this host may be a little more technically involved to set up, it is well worth it in my opinion, and the support staff are very knowledgeable and always patient and helpful!
Date of experience: July 04, 2024
Shamoon,
THANK YOU so much for staying with me for almost an hour and not only answering but helping me to fix and test AND understand all issues I had with my emails.
I recently moved to Cloudways and has to migrate and change a lot of things and was very confused and he made everything SO easy and was so so polite.
THANK YOU SO MUCH!!!
Date of experience: July 02, 2024
Stay far away from this. I had cloned 2 servers with 400 applications. First mistake was already that I was confirmed twice that ALL servers settings, including custom settings of the suppport were copied. This turned out not to be the case. After modifying 400 domains/dns records (spending 12 hours, my whole saturday). And today I deleted the original servers. Then the clones were deleted along with them. Support could not fix it and offered new ips. So again 400 domain names manually updated. Now again 12 hours to go. I will move away from cloudways. Have spend more als 50.000 usd by this company. Time to left now.
STAY FAR AWAY FROM THIS. This is no longer the cloudways of 3-4 years ago.
Date of experience: June 30, 2024
Reply from Cloudways
Hello Swen, we're sorry to hear about your experience and completely understand your frustration. We take our reviews seriously and want to ensure that we improve our services by using the feedback.
We'd like to have a discussion with you in an effort to improve and resolve your issues ASAP. We've sent you a request for your email via Trustpilot.
If you are willing, we'd like to invite you to discuss your issues with our Customer Success Team. This will help us learn what happened and take the appropriate action accordingly to improve your experience in the future.
Cloudways is a service you should avoid at all costs. Their customer service is beyond terrible; they are complete amateurs who will not provide any meaningful assistance. I encountered numerous issues that their so-called support team failed to resolve. The billing department is equally unresponsive and dismissive of customer concerns.
I experienced a significant data loss due to their incompetent management. My backup was lost, and my database was inexplicably deleted. When I reached out to them for help, they offered no solutions. Instead, they told me I needed my own backup to restore my website. This level of negligence is unacceptable for any hosting provider. Their servers are weak and unprotected, which puts your data at constant risk.
My attempts to get answers about why my database was deleted were met with infuriatingly repetitive responses. They kept telling me they didn't know what happened and asked if I had an old backup on my computer. This shows a complete lack of responsibility and technical expertise on their part. When I asked for a refund due to their failure, they refused.
Frustrated, I decided to switch to DigitalOcean, which has been a significantly better experience. I highly recommend you bypass Cloudways entirely and go directly to a reliable provider like DigitalOcean. Cloudways is just a middleman that adds unnecessary complexity and cost to your hosting needs.
They offer nothing but headaches and extra expenses. Every little feature, like email hosting, comes with an additional charge. This nickel-and-diming approach makes their service even less appealing. Dealing directly with hosting companies is always a better option. Cloudways’ servers are also incredibly slow, and the only way to get decent performance is to upgrade at a steep price.
Moreover, Cloudways does not support many programming languages such as Go and Python. This means that applications relying on these languages will not work on their servers.
The worst part of my experience was the impact on my business. My website was down due to Cloudways' poor security that "My Database got deleted" , causing me to lose significant traffic and search rankings. All the customizations and developments I paid for on my e-commerce website went down the drain. The downtime not only cost me financially but also hurt my business reputation. You definitely don’t want to go through the same misery.
Save yourself the hassle, the frustration, and the money. Avoid Cloudways at all prices. Choose a reputable hosting provider that can guarantee reliability, security, and competent customer service. Your online presence and business deserve better than the subpar service Cloudways provides. Make the smart choice and stay far away from Cloudways.
Date of experience: May 05, 2024
What made my experience great is that Sajjad Ahmad Khan was understanding and patient with my peoblem.
Date of experience: July 06, 2024
Moving away from the nightmare of administration that is plesk, I found cloudways. The host has been great, easy auto WP migration to them, easy admin, built in varnish and caching, bot protection. Easy staging management push/pull.
If I had to pick the back up could be better- I have to manually dl each website vs dl the whole server when I run a backup. Their fully "autonomous" (WP auto upd) offering is not great, its too expensive and lacks options that their "flexible" (self managed) has.
New Relic integration is nice too.
Date of experience: June 18, 2024
Went above and beyond!
Our website went down and we have no web developer. I contacted Cloudways and they worked with me to understand what went wrong. When the fix was beyond my capabilities, they helped me go step by step, doing things I could never have done on my own.
Our website was fixed within the hour, thanks to Asadullah!
Thank you thank you!
Date of experience: June 24, 2024
Probably the best support I've ever encountered. I don't have the highest tier support, pretty sure we're at standard right now but, they have an amazing support team without the high tier. My one complaint is that you don't have sudo permissions on the server level which makes sense but, is annoying having to bug them whenever you need something. They are awesome and very helpful!
Date of experience: June 21, 2024
The support is the best I ever had, quality fast support every time there is a problem.
Shamoon should get a rise, not only he solved the issues with the server but I also learned a few tricks here and there, really impressive work.
Date of experience: June 22, 2024
During the years here at Cloudways I saw lots of constant improvements making this hosting by "price - services offered" a no brainer.
Good speed, cloud architecture, malware protection, Cloudflare integration, cheapest email hosting, convenient and features-packed User Panel just to name a few among many benefits.
Special appreciation goes to support - it is definitely 5***** and never got worse over the years.
I have no plan to migrate and when asked which hosting I recommend - well you guess it right - Cloudways.
RealMenRealStyle.com
Date of experience: May 02, 2024
Ovais Hussain Provided quick and excellent services to my billing issue! 10/10 would recommend
Date of experience: July 01, 2024
Aqsa is doing a great job she communicate very well and resolve my all issues she is life saviour for me.
excellent job thanks
Date of experience: June 24, 2024
The support agent was kind and helpful. They provided a great experience with Cloudways, so I gave them a high rating.
Date of experience: June 28, 2024
So easy to use with great support. Just had a live chat with Iqra Muhammad from billing support and my issue was fixed in a few minutes. Always fast, polite and informative. I 100% recommend Cloudways to anyone considering using managed cloud hosting.
Date of experience: June 14, 2024
Iqra Muhammad from Cloudways' billing support was outstanding. Quick, efficient, and incredibly helpful, she resolved my issue effortlessly
Date of experience: July 02, 2024
i had a problem with my account and with the livechat services they could open my account back within 10 minutes, i apreeciate the working teams and the services, thankyou couldways
Date of experience: June 27, 2024
While their support staff seem great, and so friendly. A lot was over promised and under delivered. As a company they seem to have the resources but the support staff and overall GUI of the platform is horrible.
Their interface lags horribly, the live chat does not work, you can't even click it.
When doing something on one app on a server, it basically locks you out of any action until that task is complete (which is silly).
They forced us to use DigitalOcean and the servers were just god awful slow.
Date of experience: January 27, 2024
Reply from Cloudways
Hello Slim,
Thank you for your feedback. We're sorry to hear about your experience. Our team is reviewing the issues you've mentioned regarding the interface and server performance to make necessary improvements. We will connect with you directly to discuss this further and ensure we address your concerns.
We appreciate your patience and will keep you updated on our progress.
