SiteGround Reviews

I LOVE the Siteground support team.

Yesterday I ordered a new domain, but I made a mistake. Today I thought maybe it wouldn't hurt to ask if I could delete it and purchase the corrected domain name instead. So I asked via chat, and Pavel, the support team member who took my inquiry, found a way to help me. I am so very grateful for his problem solving skills, friendly and professional manner, and his responsiveness communicating with me as a customer. Given my 100% positive experiences with all Siteground team members over the years, I know that Siteground is a very well managed company and has a very positive culture. Keep it up!

Date of experience: July 05, 2024

The best host I have ever used. I've worked on the web since 2005 so I have used many different hosting companies over the years including many of the big guys that were advertised by popular figures in the industry such as Media Temple. I have also run my own VPS servers using Vultr and others. Sitegrounds servers are excellent, their caching is excellent. Their GUI is excellent everything just works as it should.

Best of all their support is absolutley first class.

Date of experience: July 03, 2024

Representative tried things I tried, offered way for me to try it myself, but, also escalated it when I asked as I think the problem is more serious. He did right away, fast and professional. Thanks.

Date of experience: July 04, 2024

Forgot in time to change billing period so my debitcard was used for a year renewel payment that I wanted changed to monthly payment.
The chat made no problem of it, will refund so I can change to monthly payments. Super Service

Date of experience: July 04, 2024

I recently encountered an Internal Server 500 error on my website, and SiteGround's tech support team was incredibly helpful in resolving the issue. Their response was swift, professional, and thorough. The support representative quickly identified the problem and provided clear, step-by-step instructions to fix it. What impressed me most was their patience and willingness to explain the technical details, ensuring I understood what went wrong and how to prevent it in the future. Thanks to their expertise, my website is now up and running smoothly again. Highly recommend SiteGround's tech support!

Date of experience: July 04, 2024

Nikolay handled a frustrating billing problem for me while I was traveling internationally. This allowed Siteground services to fix a potential malware on my site. I greatly appreciate his work.

Date of experience: July 05, 2024

Not a reliable hosting and very questionable user interface. When trying to login and reset my password, the confirmation code is intentionally delayed by few hours, so you will never get it done.
Their chat support is useless as well. Intentionally obfuscate it and claim that they can't find you. But they send me marketing emails.

Date of experience: July 05, 2024

Always have been a great fan of using siteground, great efficient support, I pay a little extra but jeez for this service I dont mind. Its a great company with awesome support. Thank you team SG

Date of experience: July 03, 2024

Long time user of SG, they are the absolute best with their service and support. I will only use SG and I recommend only them to every person I know who needs hosting services. The best on the market period.

Date of experience: July 03, 2024

Amazing customer service. It compares to none! always at hand when needed. Trained and competent people will guide you through whatever problem you may have. First class.

Date of experience: July 03, 2024

It's awesome when a phishing attempt is able to be confirmed quickly. Thank you SiteGround for everything you do to help protect your clients and customers.

Date of experience: July 03, 2024

Had the most helpful rep! I have been having issues with pointing a domain to Siteground. I have had various issues and called support to various providers regarding the issue, I ended up with Siteground Support delivering great service and being more knowledgeable than any other service rep I have dealt with all week.

Date of experience: June 30, 2024

I was able to receive quick turn-around - support. Thank you so much SitGround for always going the extra mile for your clients.

Date of experience: July 03, 2024

I've been hosting with SiteGround for over a year now and used their free website migration service on one of my sites. I am so flipping thrilled that I did. It would have taken me days of hacking and figuring out, and they did it for me in 24 hours. Shirin Aka started the process and after three attempts was finally able to get past the 2FA I seem to put everywhere! Aleksandar Rachev let me know when it was complete. I am grateful to you all for your help.

Date of experience: July 02, 2024

I had a problem with my son, he was involved in an accident this morning. And now we are in hospital, and I contact today my hosting service company and they changed my renewal date. A really very nice thing to do. Thank you again SiteGround for being there for me.

Date of experience: July 01, 2024

Peyo was very patient with me. I appreciate his expert help in solving my issue.
Thank you so very much.
Dawn Quinn

Date of experience: July 05, 2024

I'm not an expert in web development, and I struggled to find the courage to ask for help when I didn't know much about the problem or what was causing it, but I reached out and was immediately listened to and taken care of. My problem isn't quite fixed yet, but there's a plan in place to take a look and figure out the problem while keeping my site up and available. Already my experience with the help desk was better than I'd hoped for. As the title says: Quick, clean, clear communication.

Date of experience: June 27, 2024

Great company all round. Always good support when you need it.

Not had a customer support chat where they did not resolve the issue.

Websites load fast as well with good scores on GTMetrix.

Date of experience: July 01, 2024

Dimitar Z did great. Handled my questions and provided services and information others should have done years ago. Very much appreciated for his going above and beyond!

Date of experience: July 01, 2024

Absolutely amazing service, couldn't have been more helpful, so appreciate the support, went above and beyond and resolved my issue in seconds and helped with a secondary issue as well. Thank you again

Date of experience: July 02, 2024