2,310 total
Emad is very patient and knowledgeable ! He could have drop our convo when I went to the loo but no, he patiently waited for me to return not even knowing if I'll return to continue the chat. Such a trait for a Tech Support Person is highly commendable. I would highly recommend that Emad be given a positive rating by Cloudways.
Date of experience: April 23, 2024
The server is fantastic, super reliable and the support is NEXT LEVEL. Seriously, they will go out of their way to help you. Best hosting EVER
Date of experience: June 05, 2024
We used their services. However they continued billing us when we transferred their account to another agency. They continued to argue with us. They take your card and continue taking unauthorised payments. I would avoid this company.
Date of experience: March 07, 2024
Reply from Cloudways
Hi Stuart, we're sorry to hear about your experience.
Your feedback is invaluable to us, and we're already looking into your case. Expect to hear from us soon with further updates.
Sidra was very helpful, patient and courteous in her dealings with me. She was also a whiz at solving my problems every step of the way. I have been dealing with a web design company that has not been a great experience in anyway. I was constantly reminded how I am not technical and do not understand what is happening. Horrible ! However, I have much more confidence working with Cloudways and the support staff. Sidra was excellent and I feel very fortunate to have had her assistance through my issues.
Date of experience: April 25, 2024
they charged me full price although I killed all the servers a while ago. they don't offer the option to remove your card.
Date of experience: June 07, 2024
Reply from Cloudways
Dear Razvan,
We apologize for any inconvenience you have experienced. Cloudways does not charge for unused services. However, we are committed to investigating this issue thoroughly. Please share your email with us via Trustpilot so our team can connect with you, discuss the situation, and find the best possible solution.
Thank you for your patience.
I didn't know anything about servers and hosts, but I studied a lot while using Cloudways, especially through technical CS, so I studied easily.
Date of experience: June 23, 2024
Horrible company and horrible invoicing. Shut down my server months ago. They sent me an invoice. I paid for it. The next month, they sent me another invoice. They said it was for some add-ons. I said "ok, it's kinda strange the addons are activated when the server was turned off." but I paid it anyway. For the past 3 months, they have been sending me invoices, demanding I pay for services that have been paid for already and turned off for months. When does it end? Seems to me like your server management might be the problem, not me.
Date of experience: April 15, 2024
Reply from Cloudways
Hello Joey! We are sorry to hear about the trouble you faced.
An invoice is generated only if there are any paid add-ons associated with the server. If you have already deleted the server and deactivated all the add-ons but are still being charged for them, please send us your registered email address and invoice via DM on Facebook or Twitter (X). Our team will investigate your case and get back to you with the best possible solution.
I am very satisfied with the service received by shariq he was so patient, nice, polite and helped me a lot. Thank you. He is a treasure for your company!
Date of experience: June 14, 2024
Avoid this scam. They continue to bill you after your server deleted. They will not provide any refund and blamed you for not bringing this matter to them earlier. Even so, they will not refund for the recent months if you had brought the issues up to them. Literally a scam company.
Date of experience: March 22, 2024
Reply from Cloudways
Hi Alan! Thank you for sharing your concerns. We take your feedback seriously and would like to investigate this matter thoroughly. Could you please provide us with your registered email address? Our team will promptly look into the issue and work to address any issues you've encountered.
I am always impressed with how Cloudways has always supported our business. We were affected by Corona Virus back in 2019 in Kenya and thus times have been very hard to recover our business. Despite that, Cloudways has always come through for us. Thank you Ali Raza for serving me well today. Blessings to Cloudways!!
Date of experience: April 09, 2024
IKRA is my best support always. I like her way. Thank you always. She saved me more than 5 times.
Date of experience: July 01, 2024
Thank you so much for being patience and not letting go until my issues has been resolved.
Date of experience: June 13, 2024
Perfect. I don't know how to thank all of you for your help these last few weeks. I felt taken care of.
A few of you have gone way above and beyond on service... it has been truly outstanding customer service. I work primarily in Mountain time in the afternoons to evening, Bilal, Hamza, Syed and Shilpa kept answering my questions assisting me but giving me tools to help myself. I went from no site, multisite to single site and they were right there with me. My three applications are working well thanks to them and what I have learned.
Date of experience: May 03, 2024
The Cloudways support team is top notch. In the past two days, they've made me understand the value of the service experience we're paying for.
Thanks a lot to Mohsin Ali, Usman, Shariq, Maryam, Salman, Sabahat and the whole support team.
Date of experience: April 17, 2024
I wanted to upgrade my account through paypal and Iqra Muhammad activated paypal for me within minutes, very efficient.
Date of experience: June 18, 2024
It would have been better just to stay on Godaddy of all places, they are terrible to talk to
Date of experience: June 11, 2024
Reply from Cloudways
Hello AJ Taylor, we understand your frustration and appreciate your feedback. But we cannot investigate without further details.
If you change your mind, please provide us with your registered email address and ticket number. We will promptly and diligently work to address your concerns.
Thank you.
A gentleman named Shamoon helped me at my lowest. I had a project due in a few hours and he got me over the finish line. I am so happy with my Cloudways support and would be lost & or broke without them. This has been by far the best host I have used and love that I have experienced NO DOWN TIME AT ALL. If you're Shamoon's manager, give this man a raise!!!!
Date of experience: May 12, 2024
The chatbot did a good job, and when I wasn't comfortable with the answer it moved me directly to a real person who was able to answer my questions quickly and thoroughly.
Date of experience: June 09, 2024
The gentleman solved my problem quickly and came up with a solution to help me get a little more time on my invoice.
Date of experience: June 06, 2024
Shariq was very patience and rectified my issue by listening to my query. He can be given a rating of 10/10 for his politeness and knowledge in assisting and helping me resolve the issue.
Date of experience: May 27, 2024
