2,310 total
The support is the best I ever had, quality fast support every time there is a problem.
Shamoon should get a rise, not only he solved the issues with the server but I also learned a few tricks here and there, really impressive work.
Date of experience: June 22, 2024
During the years here at Cloudways I saw lots of constant improvements making this hosting by "price - services offered" a no brainer.
Good speed, cloud architecture, malware protection, Cloudflare integration, cheapest email hosting, convenient and features-packed User Panel just to name a few among many benefits.
Special appreciation goes to support - it is definitely 5***** and never got worse over the years.
I have no plan to migrate and when asked which hosting I recommend - well you guess it right - Cloudways.
RealMenRealStyle.com
Date of experience: May 02, 2024
While their support staff seem great, and so friendly. A lot was over promised and under delivered. As a company they seem to have the resources but the support staff and overall GUI of the platform is horrible.
Their interface lags horribly, the live chat does not work, you can't even click it.
When doing something on one app on a server, it basically locks you out of any action until that task is complete (which is silly).
They forced us to use DigitalOcean and the servers were just god awful slow.
Date of experience: January 27, 2024
Reply from Cloudways
Hello Slim,
Thank you for your feedback. We're sorry to hear about your experience. Our team is reviewing the issues you've mentioned regarding the interface and server performance to make necessary improvements. We will connect with you directly to discuss this further and ensure we address your concerns.
We appreciate your patience and will keep you updated on our progress.
Signed-up for a trial. The wordpress cloudways migration tool does NOT work. You will only get migration assistance when you enter your credit card details.
And guess what happened next? The migration team "assisted" to migrate my website, made it look even worse, and called it "done".
Technical support has been a nightmare right from the start.
You may have read good reviews about Cloudways. Do you know why? It's because they pay content creators to recommend them. That is all.
Cloudways is severely overrated. You have been warned.
Date of experience: May 23, 2024
Reply from Cloudways
Hello Jim,
We are sorry to hear about your experience and understand your frustration. This is not the level of service we strive to provide.
We've requested your email via Trustpilot so we can investigate your case further. Our Customer Success Team is ready to work with you to resolve the migration and support issues you've faced.
Please allow us to work closely with you to address and resolve these issues so we can regain your trust in Cloudways.
Thank you for your patience and understanding.
What made my experience great is that Sajjad Ahmad Khan was understanding and patient with my peoblem.
Date of experience: July 06, 2024
So easy to use with great support. Just had a live chat with Iqra Muhammad from billing support and my issue was fixed in a few minutes. Always fast, polite and informative. I 100% recommend Cloudways to anyone considering using managed cloud hosting.
Date of experience: June 14, 2024
Cloudways continue to smash the ball out of the park with their support. Their attention to detail and problem-solving skills are first-class at tech level.
They're quick as well.
Even if it's chat or their ticketing system, they don't mess around. I've been running websites for over 2 decades now, and these guys are the best hosting I've used so far.
The value for money is great as well. Managed cloud hosting has never been so affordable.
10/10
Date of experience: June 07, 2024
Aqsa is doing a great job she communicate very well and resolve my all issues she is life saviour for me.
excellent job thanks
Date of experience: June 24, 2024
I was subscribed to autonomous plan and then deleted all applications. I thought that by deleting the apps I will not be charged, and also did not find a place to cancel the subscription. After more than a month, I was charged for $90 which I never used the service. When contacting support, they refused to refund and guided me to a hidden place where I can cancel the subscription. I will never suggest cloudways to anyone.
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update: Cloudways support helped me with refund. Thank you for your efforts.
Date of experience: June 07, 2024
Reply from Cloudways
Hello Ahmed,
We are sorry to hear about your recent experience. Cloudways only charges for active services and add-ons. However, we are committed to investigating any potential billing errors. Please share your email with us via Trustpilot so our team can promptly investigate and address your concerns.
Thank you for bringing this to our attention.
The support agent was kind and helpful. They provided a great experience with Cloudways, so I gave them a high rating.
Date of experience: June 28, 2024
Ovais Hussain Provided quick and excellent services to my billing issue! 10/10 would recommend
Date of experience: July 01, 2024
i give 2 star. because the support was fast and helpful always, even couldn't help.
server was slow-average, gave 502 errors sometimes.
When no problem, its an meh, but ok webhost. When something happened, just wait, several misdiagnosises here too (or worst, i think no idea they had what happened). no sorry, no compensation when they made harm. they had good reputation, but i regret to choose them
Date of experience: April 02, 2024
Reply from Cloudways
Dear Sade, Thank you for taking the time to share your experience and valuable information with us. We appreciate your contribution to improving our services. Our team is currently investigating your case, and we will take any necessary action to address the issue. Rest assured that we are committed to providing a fair and safe environment for all our customers.
In my time of need, Sajjad Ahmad Khan did everything possible and went beyond in order to keep my systems operating while I’m stuck in hospital. This is the most humane and helpful act and I am very grateful to him and Cloudways for understanding.
Date of experience: June 12, 2024
I decided to switch to another hosting provider because of bad servers performance and worse service costs in comparsion with another platforms. After asking for remaining credits (nearly $300) refund after waiting about 3 weeks for reply they told me that 3 monhts refund policy passed. Funds were added 20 & 21th DEC 2023 ($400). I asked for refund 20th FEB 2024. I do not reccomend this company. Avoid them.
Date of experience: March 19, 2024
Reply from Cloudways
Hello Martin! We are sorry to hear about your experience. In order for us to assist you further, please provide us with your registered email address and, if applicable, the ticket number associated with your case.
This information will enable our team to investigate your case thoroughly and provide you with a prompt resolution to your concern.
Thank you for your cooperation. We look forward to hearing from you soon.
I have had Cloudways server now 3 years. I´m not an encoder, but I do take care several internetsites. I have got awesome help time to time from Cloudways. Today Javiria help me to with wp-files just awesome help. Javiria save my day :)
Date of experience: June 13, 2024
i had a problem with my account and with the livechat services they could open my account back within 10 minutes, i apreeciate the working teams and the services, thankyou couldways
Date of experience: June 27, 2024
Sidra was great to work with through online chat. My website was running really slow due to a bunch of hits from certain IP's. Probably some idiot trying to hack into the website. In the end Sidra got my website back to normal.
Date of experience: June 12, 2024
The Cloudways staff member Ali Raza answered my questions instantly, and helped us sort out a billing problem that could have caused a real pain for our institution.
Thank you very much.
Date of experience: June 09, 2024
Iqra Muhammad from Cloudways' billing support was outstanding. Quick, efficient, and incredibly helpful, she resolved my issue effortlessly
Date of experience: July 02, 2024
I had server problems, lost a lot of money and several complaints. I received several wrong diagnoses. I've been waiting for a position from support for over a week now. There are already more than 40 responses to the ticket and I still haven't found a suitable solution. I'm still waiting for a position.. If not, I will expose everything that happened and seek redress.. After Digital Ocean bought cloudways, it seems that they are slowly destroying cloudways... I await a response, or I will seek other measures.
Date of experience: March 18, 2024
Reply from Cloudways
Hello! Thank you for reaching out to us and sharing your experience.
We completely understand your frustration. We want to assure you that we are here to help. Our team is currently investigating your case, and we will work diligently to find a solution for you.
Thank you for your patience, and we will get back to you as soon as possible.
