A2 Hosting Reviews

The company is experiencing network connectivity issues within the Arizona datacenter causing many issues. It takes a full day to get a reply from a ticket. The issue has been ongoing for 9 days.

Their status page reports that the network connectivity issues for the datacenter is resolved, however they are clearly not as can be viewed by simply attempting to upload or download a single file using their own control panel. It can be replicated very easily and with a high rate.

Sadly, I am not getting any luck from the support side so I have to resort to review sites.

Date of experience: June 01, 2024

I was surprised to find that my two hosting accounts were gone and that my websites were no longer visible online. It appears that I missed a renewal payment due to a glitch with my Gmail filter that forwarded my primary A2 account email.
Mhar in Support did a deep dive and found backups for my two accounts and I'm now waiting for them to be restored. If that's successful I'll be a happy man.

Date of experience: May 30, 2024

Support was patient and solved my inode issue that prevented me from getting email and login into cpanel. Awesome team, keep up the good work

Date of experience: June 20, 2024

Excellent to a very, very high degree. He solved all my problems in a very quick time

Date of experience: July 06, 2024

Nikhila was first class supporting me today, I had serious issues when performing certain tasks and kept timing out. They helped me correct everything and also test any conflicts I had, thanks so much

Date of experience: June 06, 2024

Host made a conscious decision not to invest in adequate backup which cost me an entire database of information. Support made dishonest efforts to recover the data, then informed me after the fact that all was lost from the start. Host then sent incessant e-mails petitioning for 5-star reviews.

Date of experience: May 04, 2024

Very slow customer service; they take too long to answer a Ticket and there is no response through the support chat, which is not really a chat but a form. Ticket system is deprecated and compared to other hostings which provide real support chat this one is the slowest I've ever used. Expensive.

Date of experience: June 03, 2024

They were very helpful and went beyond the scope of their duties to help me getting my website back up and running properly.

Date of experience: June 24, 2024

Recently, a site I built and gave control to our local camera club many years ago crashed. The current webmaster and I had no idea what made it crash. Our restore from backup efforts failed. The support ticket we started on A2 Hosting coincided with the holiday. But, after I chatted with support staff, I was told he/she triggered the related personnel and they should soon respond.

Sure enough, within hours the site was up and running. There was a minor snag and they provided the method of eliminating that as well. Thank you Michael and all for your help.

Date of experience: May 30, 2024

Kishore N was great at helping me get back to work. I use Thunderbird for email because I have setup filters that save me time. I also have old email saved which are important. I could not get Thunderbird to work. Kishore went through everything in detail to get me working again. He did a great job!!! Please pay him more money.

Date of experience: June 14, 2024

The support team is slow as f...k
My website has been down for more than 24 hours and they are not responding to the ticket I generated to fix the issue.
WHO IS RESPONSIBLE FOR THE TRAFFICK I'M LOSING??!! WHO IS RESPONSIBLE IF GOOGLE PENALIZES MY WEBSITE FOR BEING DOWN FOR A LONG TIME??!!

Working hard on a website's SEO can get ruined easily if you are using such host companies.

Date of experience: May 23, 2024

If I could give a negative amount of stars I would do so. I could only reach tech support via chat for a very complex problem. It took almost two weeks for them to solve the problem while only being able to go back and forth via email which took days to wait for responses. Not even their sales or billing lines would answer calls which led me to believe they were going out of business. This was all during a critical project my group was working on and it left my customers without any feedback.
When the problem was finally solved I received an email from whom I assume is a lead technician. I got the usual excuse that tech support was receiving a lot of inquiries. Why didn't they put a message indicating this and give the option of waiting for a call back.
I will be leaving A2 Hosting.

Date of experience: May 29, 2024

Quick solution. I didn't realize there was a cPanel setting that would control this, so it's good to know for the future.
On the web page that explains managing MX records, under #4 of "Configuring e-mail routing"
it might be helpful to include a brief mention that if you are using Exchange for e-mail hosted somewhere else, then you must set this to "Remote Mail Exchanger".

Date of experience: May 14, 2024

I recently purchased a service with A2 Hosting and in the process I have requested support. At all times they have been very attentive and their responses highly satisfactory.

Date of experience: June 21, 2024

A2 hosting is an excellent service. My customer service rep., Lucy, was knowledgeable, helpful and professional. She took extensive time and assisted me to navigate the best plan for my 2 websites. She was so great to work with via phone and email. I so appreciate your support, Lucy, 5 stars review!

Date of experience: May 31, 2024

Dan was very helpful on resolving my issue of publishing my website to the wrong folder. I had my setting messed up in my publisher and he helped me get that corrected and got my website back online. He was "Cool and Collected" THANKS Dan D G!

Date of experience: June 02, 2024

Support has gone really downhill. 24 hours into a migration and it's still not completed. One of the support staff broke out new VPS and they said about having to migrate again because of it.

Their new SOAR plans also have worse CPUs than the previous MACH plans. They use 2019 EPYC 7282 CPUs where as we had before renewal 7313. About 20-25% worse performance per core and for more money!

-12th June

To top it off, they told us we could migrate to a new VPS early and be refunded on the remaining time on our old VPS as it was pro-rata. So there was no issue trying to time the migration with the ending of our current VPS.

They've now terminated our VPS early and only after have now said it's not possible and it's not true. So we've "upgraded" to a new VPS way earlier than originally planned.... and then to not get anything back.

What on earth is going on with A2 at the moment? It's' ridiculous. Got a ticket thats been open over a month, false information from sales, and support engineers breaking our VPS and trying to burry it without letting anyone or us know.

Date of experience: June 10, 2024

I have complete confidence that you keep my website active and working. The dash board is what feels unnecessarily complicated, sometimes spending hours hunting around to try and find where something is (especially when I don't know what I'm specifically looking for). Tech support has always been tolerant and excellent, I only reach out once my frustration levels have been reached so they deal with me very well. I have no hesitation staying with them, one day when my only task is managing my website I have no doubt that it will make a lot more sense to me.

Date of experience: May 27, 2024

We have a ticket open since thurday because we don´t receive emails or receive them with a huge delay and the communications between our webshops and our payments provider are not working proprely.
Today is the 3rd day with issues and we didnt received any repply from support.

Date of experience: May 23, 2024

Excellent support with great knowledge . Very much appreciated the assistance and help from A2hosting.com's Gordan. Would highly recommend and give a massive thumbs up from everything A2hosting.com related.

Date of experience: May 27, 2024