2,907 total
A2 Hosting has the most amazing support program. As you develop your websites they are there 24/7 to help you with large problems and the small ones. Never judging you on your abilities, always offering assistance to solve problems. I love these people.
Date of experience: June 24, 2024
I’ve been working with A2 Hosting for a couple of years now, their support still continues to amaze me. I had a customer site that was down and we weren’t sure why but they were able to resolve it overnight. Thanks again for your fantastic service support.
Date of experience: June 24, 2024
An exceptional and highly skilled team, providing outstanding hosting with consistently excellent support. Thank you, A2, for your exemplary service.
Date of experience: July 11, 2024
I can honestly say that A2Hosting's service and support has changed my life. The technical quality is outstanding and the support is timely, friendly and beyond expectations. Even assisting with website construction and display problems would not be within their responsibilities. They are always available to help their clients, no matter what the problem is.
Date of experience: June 30, 2024
The hosting plans and speed it great but the SUPPORT is lacking unless you get someone of the Phone then it is excellent. The phone support is Americans but the Chat support is some other country is hit or miss and not to good. I am thinking of moving to a different service. I had an IP address is and then left support a bad review as that person was bad and gave me bad answers and did not fix the problem. i logged out and now I cannot access the cPanel. vendictive. If you want great hosting with limited hit and miss support, then A2 is your place.
Date of experience: June 22, 2024
Reply from A2 Hosting
Thank you for sharing your experience with us. We're glad to hear you’re satisfied with our hosting plans and speed. We're sorry to hear about the issues with our support. Your feedback is valuable and will help us improve our chat support. If you’re still experiencing access issues, please reach out to me through twong@a2hosting.com so that this can be investigate further. We appreciate your patience and hope to provide a better experience moving forward.
Their servers keep going down. Additionally, in the past, they offered better customer service. Now it takes days for them to reply to a ticket.
Date of experience: June 29, 2024
Reply from A2 Hosting
Hello Dan,
Thank you for bringing these issues to our attention. We sincerely apologize for the disruptions you've experienced and for the delays in our customer service response times.
Unfortunately, you're on an Unmanaged VPS where the scope of support is very limited. Additionally, we are addressing the challenges in our customer service department to ensure quicker and more efficient responses to your tickets.
Your feedback is crucial as we strive to improve. Someone from our team will reach out to you directly to ensure all questions and concerns have been fully addressed.
Thank you for your patience and understanding.
-Justin
I am a website developer professional and used two different hosting companies for 15 years. It was a frustrating relationship. When I finally had it, I heard of A2Hosting and decided to do my due diligence. I must say that I made the right choice! The support, the specs dollar-for-dollar, the speed and flexibility: all these are second to none. Thank you, A2Hosting! I am not changing ever again.
Date of experience: April 02, 2024
Very reliable Tech support and Customer service. Just don't change your live chat to AI bots
Date of experience: July 03, 2024
I would like to point out that I am not yet a customer, and I am reviewing my previous 1-star review after receiving a response from customer service.
I obtained all the information I requested in a timely and comprehensive manner. Mr. Justin was very helpful in clarifying all my doubts. However, I am forced to give a 3 star rating since I only received a response after writing a review here on TrustPilot. The problem is connected to the fact that the company DOES NOT allow (this is what I understood from the interaction with them) those who are not yet customers to ask for information on the products on sale. This penalizes those who are NOT yet a paying customer with an active plan. If they had responded to me immediately and maintained a positive line of communication as happened immediately after the review I would have definitely given it a 5 star.
Date of experience: July 02, 2024
Reply from A2 Hosting
Hello Claudio,
Thank you for sharing your experience with us. We apologize for the inconvenience you've faced. We understand how frustrating it can be when your inquiries go unanswered, especially when you're considering becoming a customer.
Our team is working with you directly to further investigate why we never received your message. We are investigating the delay and will ensure that your questions about our hosting services are addressed promptly.
We value your interest in our services and hope to have the opportunity to demonstrate the quality and reliability that we are known for. Your feedback is crucial in helping us improve our customer service processes, and we appreciate you bringing this to our attention.
Thank you for your understanding.
-Justin
Great Service. Kishore N. From Customer Rep took their time to help me sort out an issue that was driving me nuts and they were able to direct me in fixing it. I am truly appreciative.
Date of experience: June 25, 2024
It all started on June the 4th, when we received the 'great' news that the migration initiated by A2 had completed successfully. It's been 12 days of hell for our e-com business, tens of thousands of dollars of lost revenue and tens of 'qualified' support agents trying to prove that the problem lies in the quality of our database and scripts. Yet, all worked fine before the migration. Even claimed L3 migration support has been useless.
Have had to hire a super expensive devops to discover that the issue was with their CPanel and a complete mess with installed php / fastcgi / php-fpm.
An extremely low expertise of the support staff, lack of sense of urgency and accountability. Running away from them.
Date of experience: June 04, 2024
Reply from A2 Hosting
Hello Tikhon,
We sincerely apologize for the negative experience you encountered during your recent migration. Your frustration is completely understandable. We take full responsibility for the issues you faced and are committed to learning from this situation to improve our services. It's clear that our support did not meet your expectations, and we are taking immediate steps to address the shortcomings you highlighted.
We appreciate your feedback, even though it highlights our areas of failure. Someone from our team is working with you directly on this matter. We value your business and hope to regain your trust in the future.
-Justin
I am not a professional, so I do not really know how the technical aspects of this hosting compare to others, but I surely know it has everything I need.
However, the biggest + I want to recommend A2 for, is that their technical support quickly and reliably helps with all the problems I have had. They have been extremely helpful and always nice while doing it. Something that i did not see with my previous hosting provider, which caused me to migrate to A2, which now I see was a good choice.
If A2 team reads my review, please continue putting effort into keeping your technical support helpful and attentive to clients' needs, whether trivial or big. This is what caused me to stick to your services and will probably keep me for long. Thank you.
Date of experience: June 20, 2024
I ran into problems with my DNS recorders and had to seek help. They fixed it in no time. I am 100% happy with their service and their response rate.
Date of experience: July 02, 2024
I purchased a vps and i now requested a refund and was told it would take 2 - 3 weeks because i can't use the vps and support is slow. I won't be purchasing from A2 hosting again.
Date of experience: June 22, 2024
Reply from A2 Hosting
Hello Adam,
Thank you for sharing your feedback. We are truly sorry to hear about your experience. Our goal is to provide excellent service, and it's clear we fell short in your case. We understand the frustration caused by the delay in processing your refund and the issues you faced with our VPS and support.
Someone from our team processed your cancellation request and issued a refund.
We value your input and hope to earn back your trust in the future.
-Justin
Date of experience: July 13, 2024
Date of experience: July 12, 2024
They gave me the solution for the correct configuration of the Python virtual environment, and to be able to run my application, thank you, keep up the good work, you have good specialists in supporting your clients.
Date of experience: July 05, 2024
In my experience, A2 has the best, most accurate, most timely tech support in the industry. I am constantly amazed at both how quickly and how completely they are able to solve my problems. I never feel like I'm being annoying or should have figured out the matter on my own (though they often give me insights for fixing things directly if I'd like to).
I recommend A2 all the time and can't say enough about their dedication to customer support. They get an A+++ from me!
Date of experience: June 03, 2024
Amazing customer service. Special thanks to Kushmitha S!
Date of experience: July 12, 2024
