14,116 total
The products and services are very good. All kinds of difficult and complicated problems can be repaired instantly online.
Date of experience: July 10, 2024
Reply from Bluehost
Hi Ken,
Thank you for the awesome review!
Marissa
Customer Advocate at Bluehost
I have been hosting websites for many years. This year I took the responsibility of a bluehost account and have had a steep learning curve for myself. Each interaction at bluehost has been positive, helpful and completed with satisfaction. I have now moved all my hosting to bluehost and highly recommend them!
Date of experience: July 06, 2024
Reply from Bluehost
Hi Rebecca,
Thank you for the fantastic review!
Marissa
Customer Advocate at Bluehost
Bluehost expired my subscription 15 days earlier, and forcing me pay for next whole year to download my files. the customer support is not very helpful and guiding me about things which their website do not have.
Date of experience: July 10, 2024
Reply from Bluehost
Hi Usman,
It's unfortunate to hear this has been your recent experience while working with Bluehost. We would be more than happy to reach out and help however we can. I have sent you a request to gather more information so we can do just that. I hope to hear from you soon, thank you.
Marissa
Customer Advocate at Bluehost
Pratheek was incredibly efficient in resolving my issue. Without questioning he understood my circumstances and helped me resolve an issue with billing in my account.
I will certainly return as a customer when times comes to it just because of this direct problem-resolving approach. Thanks!
Date of experience: July 05, 2024
Reply from Bluehost
Hi Christian,
Thank you for the amazing review!
Marissa
Customer Advocate at Bluehost
After being a hosting customer for ten years, my website goes down without notice. It was their server, but I couldn't get anyone from Bluehost to help me. Six days go by without any help whatsoever, so I had to find a new hosting company and take my website elsewhere. This is how a company bleeds to death. I found out later that their customer service is based in the Phillipines. Of course, they charged my credit card for another year of service without asking too.
Date of experience: June 21, 2024
Reply from Bluehost
Hi Jim,
It's unfortunate to hear this has been your experience while working with Bluehost. I understand you have already moved hosting companies. We wish you the best in your future endeavors. Thank you for bringing this to our attention.
Marissa
Customer Advocate at Bluehost
If you can get to a 2nd level tech, sometimes you can get a good answer or solution. However, it takes forever to get through the 1st level techs first. It's a huge bottleneck in the Bluehost "support" protocol that results in a lot of wasted time. The impression I get is that they don't want people to bother them with their server issues.
Date of experience: June 25, 2024
Reply from Bluehost
Hi John,
Oh no! It's unfortunate to hear you have run into these problems while working with our support team. We would be more than happy to reach out and help however we can. I have sent you a request to gather more information so we can do just that. I hope to hear from you soon, thank you.
Marissa
Customer Advocate at Bluehost
Very helpful and accomodating staff every time I call. They always fix my problem.
Date of experience: June 27, 2024
Reply from Bluehost
Hi Madlen,
Thank you for the awesome review!
Marissa
Customer Advocate at Bluehost
I have been lied to by staff numerous times over the years and staff have also acted unprofessionally and made changes to my websites without telling me. Recently I learned that my SSL was not active. I had been reporting this for months and they said it was active.
Date of experience: July 10, 2024
Reply from Bluehost
Hello,
It'[s unfortunate to hear you feel this way about Bluehost. We would be more than happy to reach out and help however we can. I have sent you a request to gather more information so we can do just that. I hope to hear from you soon, thank you.
Marissa
Customer Advocate at Bluehost
Currently with Blue Host as an agency hosting clients landing pages. 2 x this month we have had websites infected with Melware and Bluehost don't want to know about it. We rebuilt an entire website as the Melware could not be removed, with software. A week later Melware again on the website that Bluehost Host. They have taken no responsibility and we will be looking at alternative hosting. Do not go near this company that once was good but now is crap. Poor service and terrible hosting. If you get a virus on THEIR servers you are on your own
Date of experience: July 09, 2024
Reply from Bluehost
Hi Nigel,
It's unfortunate to hear this has been your experience while working with Bluehost. We definitely want to look into this and help however we can. I have sent you a request to gather more information so we can do just that. I hope to hear from you soon, thank you.
Marissa
Customer Advocate at Bluehost
You could be cranky, or short, or distracted... They hold their end up, and deliver a prompt, professional and friendly service. My issues were solved quickly. Even when it was my lack of knowledge, I was never dismissed but walked through to help me better understand. Thanks Tech support!
Date of experience: June 11, 2024
Reply from Bluehost
Hello,
Thank you for the fantastic review!
Marissa
Customer Advocate at Bluehost
The provided platform help me a lot to learn as a newby to develop my own website.
Date of experience: July 11, 2024
Reply from Bluehost
Hi Berg,
Thank you for the wonderful review!
Marissa
Customer Advocate at Bluehost
Worst customer care, almost as bad as META for paid advertising.
Platform has bugs, shut me out the account, slow and poor customer care.
Closed the account and 8 weeks later still not got my money back from BlueHost.
Date of experience: July 10, 2024
Reply from Bluehost
Hi Frank,
It's unfortunate to hear you feel this way about Bluehost. We would be more than happy to look into your refund and help however we can. I have sent you a request to gather more information so we can do just that. I hope to hear from you soon, thank you.
Marissa
Customer Advocate at Bluehost
I called in because it was tryying to charge me twice for hosting and would not let me build my website. After being on hold in chat for over half hour the tech came back and hung up the chat after asking me to give him a review. No one ever assisted me and my website is still not up and running.
Date of experience: June 28, 2024
Reply from Bluehost
Hi Tara,
Oh no! It's unfortunate to hear this has been your recent experience while working with our support team. We definitely want to look into this and help however we can. I have sent you a request to gather more information so we can do just that. I hope to hear from you soon, thank you.
Marissa
Customer Advocate at Bluehost
I need, for my reason, to change my hosting plan from annually to monthly.
My account is expiring on June 5, 2025. I can't change it now, but I have to wait the expiration. How can I do it now?
Date of experience: July 07, 2024
Reply from Bluehost
Hi Georgios,
Thank you for the fantastic review!
Marissa
Customer Advocate at Bluehost
Got a very troubling issue resolved in one call. It took awhile but he was very patient and attentive. He deserves 5+ stars.
Date of experience: July 08, 2024
Reply from Bluehost
Hi Michael,
Thank you for the awesome review!
Marissa
Customer Advocate at Bluehost
So far, bluehost has been a nightmare. I just wanted to transfer my Wordpress website from Godaddy to them to host and they told me they would have to build a whole new website. I did it and it has been a complete s*** show. I don’t know what is going on. I’m going to call Godaddy and renew my subscriptions bc this company is so disorganized.
Date of experience: July 09, 2024
Reply from Bluehost
Hello,
Oh no! It's unfortunate to hear this has been your experience while working with Bluehost. We would be more than happy to reach out and help however we can. I have sent you a request to gather more information so we can do just that. I hope to hear from you soon, thank you.
Marissa
Customer Advocate at Bluehost
It was good but it was a little difficult figuring out how to get my bill paid.
Date of experience: June 30, 2024
Mina L. was great working with me to get my DNS A Records pointing directly properly. She worked with me while I was on my dashboard together to make sure I understood the process and we both flagged a few things to clean things up a little better. I enjoyed working with her together to get things properly taken care of. She was very patient with me.
Date of experience: July 01, 2024
Reply from Bluehost
Hi Andre,
Thank you for the fantastic review!
Marissa
Customer Advocate at Bluehost
I was pleasantly surprised at how responsive they were, especially on July 4. I thought I would get push back on my issues, but it was resolved quickly and easily. Thank you!
Date of experience: July 04, 2024
Reply from Bluehost
Hi Melissa,
Thank you for the fantastic review!
Marissa
Customer Advocate at Bluehost
Bluehost generally has good support that resolves issues as they arise, but I must say it's rare to come across a representative who is not only knowledgeable, but also fast and responsive—and that's Karthikeya. Thank you so much for helping me solve my problem quickly!
Date of experience: June 30, 2024
Reply from Bluehost
Hi Janette,
Thank you for the amazing review!
Marissa
Customer Advocate at Bluehost
