Bluehost Reviews

I keep getting inconsistent information each time I call for help. My site was taken down because the first assistant gave me poor information on renewal. Then, another customer rep told me the XML file was all I needed to rebuild the site. A fourth rep helped upload the file, and stated "your site will be up in 2 days" but nothing happened. The last customer rep told me the XML file cannot be used, but I need an HTML file. I wish someone knew what was going on.

Date of experience: July 11, 2024

Horrendous experience!!! Stay Away.

I've been trying to work with them to find resolutions for the slowest web hosting I've ever seen and customer service does not care or try to solve problems, When I asked to cancel, conveniently, their systems were down and I'll have to reach out later on, just great!

Edit1: No thanks, I choose my mental sanity 😁 I never want to speak or hear from this company ever again, pure headache

Date of experience: July 09, 2024

I didn’t have to make a phone call to cancel my services with bluehost, they were able to handle my cancellation with a text chat through the bluehost website and asked me what I wanted to do with my domain name. They were fast, helpful and did not hassle me/try to sell me anything. I appreciated their help.

Date of experience: June 18, 2024

Harshitha Shivamallappa answered all my questions and communicated effectively when there was a delay in responding, so I knew to stay on the call. Thanks!

Date of experience: July 10, 2024

Great experience. A little overwhelming but there's lots of resources and help. I'm very happy with it.

Date of experience: July 12, 2024

Blue Host has a great staff, eager to help and they are so courteous and know the answers for the questions in their departments.
They got me online with all the right data and lots of help.

Date of experience: September 16, 2023

It's now 37 days still waiting for Escalations team to sort out my account verification and having proof of payment sent to my email. It takes this long because stuff is incompetent, they lie, they blame customers for issues that arise when using the service. It amazes me why Bluehost has an average of 4,1 on Google maps they have 1,8 rate. scours of people complaining over similar things. Facebook reviews disabled too. Don't purchase anything with these lawless people. Take your money elsewhere save yourself the inconveniences.

Date of experience: July 10, 2024

Thank you so much for your call and help. You made my day and helped me resolve my issue with the WordPress website. The Bluehost website is great, and customer support surprisingly called me when I was struggling with my domain and creating the website. They walked through the process with me and resolved my problem. Thank you again. I appreciate it.

Date of experience: July 05, 2024

Darshan G. just finish helping me about incoming emails issue. This review is just satisfaction for taking care of me during chat. The resolution of the issue is yet to know in a few hours after the chat though.

Date of experience: July 05, 2024

Adarsh was on point very patience and helped me get through my website issues. I really appreciate this person.

Date of experience: July 10, 2024

I had 4 of my website go down. I did not know how or why this happened. I called customer support and spoke with Carl N. He quickly figured out what the problem was and within an hour, he had all 4 websites back up and running. He was fabulous and extremely smart. I really appreciate his knowledge and reassurance that he would be able to help me. He delivered on that promise. So thank you Carl for amazing service.

Date of experience: July 06, 2024

I've been with Bluehost for a number of years now. In that time, I've had a few serious issues - some my fault, others more general to Wordpress - but the Bluehost team have always stepped in quickly and politely to help me fix it. I'm a very happy customer.

Date of experience: July 05, 2024

I've had to speak with CS several times over the last couple days to try and resolve issues related to their website and the products they provides (specifically with Wordpress), and every single CSR rep has been unresponsive for very long periods of time and condescending for the most part. After using the site and dealing with the CS, I'm not sure I'd recommend this site for users.

Date of experience: July 10, 2024

Bluehost is a cost effective solution if you need a website(s). Von is the nicest person I've dealt with and knowledgeable as well- thank you Von!

Date of experience: July 08, 2024

I've been a faithful Bluehost customer since 2012, and the main thing that always keeps me here is their stellar phone support. Speaking to an actual ear when explaining any issues, does wonders for the simplicity of resolving whatever it is that's going on.
After twelve years with Bluehost, a month ago I took a decision to make a jump to Shopify with the intention to set up an e-commerce website, but in an attempt to of move all the content of my websites over to Shopify right when my hosting plan was expiring...I lost everything. Renewing my Bluehost account was the only option for me to recover my data, and I ended up going ahead with this for another three years!
Did I mention the stellar phone support?
I just got off the phone with Prince, who helped me troubleshoot for over an hour trying to get my domains to reset DNS from Shopify back over to Bluehost.
Super helpful, super friendly, and ready to go that extra mile. Prince even called me back to follow up the conversation after the network cut out. Five stars for communication and attention!

Date of experience: July 07, 2024

Bluehost is hosting my website for more than 10 years. The customer support is excellent which makes it very important for the partially website-illiterate customer. It is that quality which makes this company outstanding.

Date of experience: June 19, 2024

One of the worst customer support ever encountered. Buggy platform, with a lot of issues, and hope that you'll never have to deal with the customer support, which is all outsourced...

Date of experience: July 12, 2024

Despite multiple phone calls, Bluehost was unable to tell me why my two small websites were taking up 29 GB. It took a support person at another hosting company to show me the 8-year-old backups in a folder that were taking up more than 25 GB!!!!!!!! Why didn't Bluehost know that? It's your CPanel--you should know how it works. And why are you doubling your rates? Simple greed. I'll be moving to another hosting company.

Date of experience: July 03, 2024

customer service is fast response and with good knowledge.
the web hosting is easy to setup with cheap price.

Date of experience: July 12, 2024

Absolutely terrible service. I started a chat to uncover why the prices went up and what my options were. There was such a wild language barrier. The support associate told me they could offer a discount, but specifically not today. And not retroactively for my recently increased bill. And not for my next bill. I think they were trying to say that sometimes there are discounts, but I still honestly have no idea. After going in circles for an hour, I just stated I would be looking for another hosting provider and ended the chat.

Date of experience: July 06, 2024