Liquid Web Inc. Reviews

Norman D. took the time to understand our problem and provide us relevant answers to not only help us understand the cause but also provide solutions.

Date of experience: May 07, 2024

Both Adam M and Robert T. did a FANTASTIC Job in helping me get certain image formats working on our dedicated server.

Date of experience: May 04, 2024

I have been with Liquid Web for fifteen years. Why? Their support. It is always there and very good. The only issue I have had in the past couple of years is if I raise support late in the night, I get an offshore call center. It is most likely a call center in Mumbai from the accent. I give them an average rating of "2" out of five. I know they are cutting cost like everyone else but it will hurt Liquid Web in the long run. I only contact support during the day which is always excellent.

Date of experience: April 17, 2024

Technical support is great!
I talked to Miles and Rob and got my HTTPS and WSS set up in about 20 minutes.

Bluehost took 2 days and never completed the task.
A2 Hosting took days to respond to a ticket and never completed the task.
DailyRazor responded slowly and it took several attempts and only completed HTTPS.

I would rank Liquid Web in the top 3 of web hosting providers.

Date of experience: February 02, 2024

I have called support a few times since I'm a bit new to using Plesk and I can honestly say Liquidweb has, hands down, the best customer support that I have ever encountered! Every support person I have spoken to has been very knowledgeable and more than happy to help me.

Date of experience: February 14, 2024

No matter which hosting company you take, you always, at one time of another, need to contact support to get some help because of issues (either email, server being down, etc.). The difference with Liquid Web is that you actually get the help from someone anytime (day or night) and that they work with you to fix the issues quickly and effectively. I really recommend them!

Date of experience: January 07, 2024

I recently talked with a member of Linux Tech Support, Alex Silkin, and he helped me solve a major technical issue. He was very patient with me on the phone and was very knowledgeable about the issue. I really appreciated his patience and understanding as I have never faced this problem before. We covered a lot of things during our phone conversation. Not only did he resolve the issue, but he also explained some important concepts to me in a very clear manner. Liquid Web is very lucky to have Alex on the team!

Date of experience: November 01, 2023

My request for help was met inside a minute by the wonderful Fred. I am constantly astounded at the speed with which LiquidWeb's helpful humans respond, and then work speedily to resolve my issues. Fred's help, and his constant speed of reply greatly helped to reduce my levels of stress. Fantastic service.

Date of experience: December 02, 2023

LiquidWeb support is almost always great. But a recent experience with Krissy from support was stellar. She went the extra mile to make sure the issue was completely corrected, communicated everything to me, and took the time for pleasantries which made me feel like I was dealing with a human rather than a robot (like so many other places). Great job!

Date of experience: December 14, 2023

Liquid Web's Support is world class. Have been a customer for 6 years and never have a problem with their response times or level of support.

Date of experience: May 06, 2024

I feel like when something is down, I will know, which means that it can be fixed if needed. And, if there's something that could be better, they will suggest it. Although I can "talk the talk" a bit about the tech stuff that LiquidWeb does, I definitely can't "walk the walk" and I feel like they make it about as easy as it can be for me to run my business without being a techy person.

Date of experience: January 11, 2024

Here it is the morning of New Year's day and I am having a problem with my Liquid Web server. Within a minute or so of opening a support ticket Devin F from Liquid Web emailed me. Now I have to say claiming that your customer service is excellent is one thing but proving it on a daily (national holiday) basis is another. Stellar support from Liquid Web again. Thank you Devin F.

Date of experience: January 01, 2024

The reason I recommend Liquid Web for my clients and anyone also asking is primarily their tech support ticketing system. Posting a tech support ticket gets an almost instant response and is handled with courtesy and appropriate urgency.

Date of experience: June 02, 2024

Immediate response from a knowledgeable person. The problem was diagnosed within minutes, leading to a requirement for me to take some actions. Once I completed those steps, the Liquid Web support person successfully finished their part. Everything resolved quickly. Thank you!

Date of experience: January 02, 2024

The customer service/support is so fast and helpful. Anytime I've had any issues with our sites, the LW team always helps to resolve the issues in a fast an efficient way. Best hosting company out there!

Date of experience: March 05, 2024

I have had a dedicated server with Liquid Web for over 3 years. I stay with them because of their quick and responsive customer service. No matter what time of day or night, I can get quick help with any website or server issues I may have. I have had dedicated servers with several companies in the past. Liquid Web takes care of me.

Date of experience: December 05, 2023

I have been with Liquid Web for over two years and loved their uptime and service. They responded quickly to service tickets on the few times I have had to use one. I upgraded to a larger VPS. The migration started slow (about three weeks) due to some confusion and clarification of which control system to use. Once I called Michelle at support, she immediately recognized the problem and brought Robert into the picture. Robert went to work and had our old server completely and perfectly migrated to the new one in a couple of hours. He was patient and answered all my questions.

Thanks again, Liquid Web, Michelle and Robert. Best VPS service available.

Date of experience: December 04, 2023

Thank you, Dylan, you are very patient and helpful. You clearly explained the steps necessary to enter my questions.

Date of experience: June 01, 2024

I don't call support often but when I do and get Cole I know I'm in good hands and he will figure out a solution. He is knowledgeable, forthcoming, and treats us respectfully - I can't ask for more than that.

Date of experience: January 23, 2024

Your tech rep Oscar Donovan crushed it! We had our site not loading SSL on the homepage but all the other pages, SSL worked. Oscar, jumped into A/B testing and looking into the code, within minutes suggested we look at removing or replacing the video on our website header. He said at times the video source or video name itself can cause a rejection for SSL security. So while on the call I turned off the video, refreshed and BAM the site loaded with SSL. Not too many ppl would look that deep, know what to look for and nail the issue right out of the gate, Give this kid a raise and promotion, he will be a top tech for your company!!! A+

We have since changed the video name and everything works - thanks Oscar!

Date of experience: March 07, 2024