Liquid Web Inc. Reviews

I was wondering how to disable password login via SSH and only allow key login.

Support was able to answer my queries and went the extra mile to enable the security settings for me.

Date of experience: July 01, 2024

Their customer service is awesome, I’ve never had a problem that didn’t get resolved quickly. Highly recommended.

Date of experience: July 02, 2024

Team installed ssl certificate on both servers quickly without issue and we were back up and running smoothly.

Date of experience: July 02, 2024

In general, the support I received was terrible. It took 20 hours for someone to get back to me that knew what they were doing. Until that time, communication was poor, feedback was very slow, and I kept being told the issue was fixed, when it clearly wasn't. Zero stars for the first part. However, eventually a technician came on-board (Vince) that was able to quickly find the problem and solve the issue. He was responsive and effective. Five stars for Vince's help. Ultimately, the poor service of those first 20 hours proved to be very costly in terms of lost income, but I'm glad it was eventually resolved with Vince's help.

Date of experience: July 05, 2024

The communications were clear and concise. A solution was immediately provided and action was taken shortly after. The follow up was appreciated.

Date of experience: July 02, 2024

My experience with the response received from the consultant is very positive, the reported access problem was resolved quickly and the reason why the problem arose was explained to me, which is a plus in the service.

Date of experience: July 04, 2024

Friendly and helpful support, discovered and solved the issue.

Date of experience: July 01, 2024

I create a ticket and it always seems to slip through the cracks. I created this recent ticket 19220228. First tech tried to point url to different location. He didn't understand that we had a database server and program servers. He got it pointed back, but then no one would pick up the ticket. I called on another issue and Aiden was willing to check some very random items. Something was wrong with cPanel and we lost privileges for the user to get to the database. We got that fixed with the first agent, but then Aiden went above and beyond and he found out that somehow the access was limited to localhost. He found that and it was fixed right away.

Date of experience: May 31, 2024

Always a pleasure to work with the liquid web support team, thanks again guys for fixing my issue...

Date of experience: June 20, 2024

The issue was resolved quickly, and I understood how to avoid it happening again.

Date of experience: June 25, 2024

We just finished a major server migration with LW and had a number of pesky/plesky problems. A couple of the problems persisted and the LW team (Devin, Devin, Tom, Shelby, Quinton and Travis) rolled up their sleeves and got the job done and went over the top! Five stars are not enough!

Date of experience: May 21, 2024

LiquidWeb may not be the cheapest hosting company, but they have proved to me time and time again why they're worth the price. Their support staff is always there to help with whatever might go wrong with my server or websites. Yesterday it was Rob T. who answered my slightly panicked call for help. He spent the next several hours working out the issues that had brought my server to its knees, keeping his friendly disposition and sense of humor throughout the process. Everything is working perfectly again. Thanks Rob! And thanks LiquidWeb!

Date of experience: May 17, 2024

The tech listened to me, knew what he was doing, did not follow a script, and fixed the problem promptly.

Date of experience: June 21, 2024

I called Liquidweb support about an email delivery issue and spoke with Miles Zimmer in Linux support. He was awesome.

Very knowledgeable and professional, and helped with the email issue, then he very patiently helped work through some other issues relating to server security.

I really appreciate Miles expert help. He deserves a raise! Really. I'm serous, give him a raise!

Feel free to contact me with any questions.

Sincerely,

Ralph O. Sharp

Date of experience: April 29, 2024

Went to absolute garbage. We were with them for years and now we're a month in trying to get...a VPS. It's insane the level of disfunction that has taken seed after so long being such a wonderful provider. Private Equity firm bought it it seems and now they just squeeze profits until there are no customers left.

Date of experience: June 26, 2024

What happened to LiquodWeb? They went from having the best support and the best infrastructure to being one of the worst. We have been noticing this for 2 years. Several companies that use your services have the same perception. It's a shame, we are already on our way out, we have lost dozens of customers due to their frequent interruptions.

Date of experience: June 19, 2024

good support

Thank you Marsha

Date of experience: July 02, 2024

Hosting on LiquidWeb has always been a delight. Been with these folks for the past 9+ years, have used their Cloud and dedicated solutions. Unparalleled tech support round the clock, great server performance and uptime. Would highly recommend to everyone.

Date of experience: May 08, 2024

I had an issue that I wasn’t sure of why or how even happened. Liquid web support fixed my issue in a fraction of the time that I had already spent trying to figure out what even happened. I migrated to Liquid web mainly because of the best support I have ever experienced.

Date of experience: May 09, 2024

I've been helped by Kohl on numerous occasions, and have to say that while I've always had good support in general, Kohl's support and suggestions are exceptional! If possible, when I call for support, I ask if Kohl is available, because I trust the level of support - and the suggestions - he offers.

Do not, under any circumstances, lose him. He is a large reason that we choose Liquid Web to host our sites.

David Steiner

Date of experience: April 22, 2024