672 total
The user experience is very good, and the response to questions is also very quick. What's even better is that they will proactively provide some suggestions, which reduces the cost of use. It's great
Date of experience: June 24, 2024
Kinsta offers exceptional customer support that truly stands out!
Their team is always eager to assist, swiftly resolving any issues we encounter.
With loads of knowledgeable professionals boasting years of experience, you're in expert hands every time.
Without a doubt, Kinsta deserves a perfect 10/10 or a 5/5 rating on Trustpilot!
Date of experience: June 12, 2024
WOWOWOWOW! Dean was amazing. He went above and beyond multiple times. Dean embodied WHY we chose Kinsta over all other platforms. He was so smart, thorough and amazing.
Date of experience: June 17, 2024
Great, fast hosting and even better support. Real support with people (no bots) who understand and want to help you. Definitely recommended for anyone who is serious about their website and hosting.
Date of experience: June 19, 2024
Amazing customer service that is always helpful when I have questions or need help!
Date of experience: June 25, 2024
These guys have helped me many times. Every time I sent a request, it was fixed quickly. And you know what? It was really fixed; I didn't have to send a new request about the same problem. Fast, friendly, and professional. It's pleasant to deal with them. I highly recommend their hosting as it's effective, has a user-friendly interface (which is not always the case with hosting companies), and an amazing support team!
Date of experience: May 30, 2024
First, the chat request category is set very clearly so there is no rest to get lost.
Second, the answers are very fast, specificial, and correct.
Finally, everyone who anser is very kind.
Date of experience: June 19, 2024
Good thing is Kinsta is upgrating to its best version and giving ease to clients for example, CDN url migration, custom staging version with backups, custom billings and now SSL permanent auto renew but what can be improved more i would like to share below:
1. File Optimisation:
- Particular CSS and JS minification intead of all at once.
- Remove Unused CSS
- Load JavaScript deferred
- Delay JavaScript execution from particular plugin like wp-rocket plugin
- Combine minified CSS and JS
2. Web URL interface to access server files as filezila and all does not allow to zip selected files from the server.
3. A way to add security headers without contacting support team for CSP and other headers.
4. Provide a way to change basic admin url, basic wordpress url structure, hide theme and plugin name from url, encrypted code while seeing view source from webpage,
5. A firewall with 2FA fucntionality like Wordfence .
I hope i have shared the best as per my knowledge and if this all is added then kinsta will become unmatchable.
All the best Kinsta
Date of experience: June 12, 2024
Kinsta is a great WordPress hoster, and the support is very reactive !
I like it and advice all my clients to work with them.
Date of experience: June 20, 2024
Kinsta has been our host for three years now. In all that time, we have always considered it the epitome of service excellence.
The fact that we proudly carry its logo on our site is a testament to our extremely high level of satisfaction with the Kinsta experience. Never for one moment did we consider shifting to another host – even after a recent increase in pricing.
With Kinsta’s highly professional, fully managed hosting, even someone without experience can easily deploy and manage an excellent WordPress site. We never have to worry about infrastructure or server management, but instead focus on the raison de’être of any website – content.
Leveraging the Google Cloud infrastructure with highest-end servers and global availability, Kinsta is tops in terms of server performance, loading speed, uptime and server security.
Automatic daily backups, staging push to live, CDN, SSL/SSH, image optimization, code optimization, PHP updates, must-use plugins, analytics... all these single-click tools – AND MORE – are neatly arranged in a to-die-for dashboard.
The Kinsta knowledge base is the most comprehensive, most generous, most well written and easiest to digest that we have seen so far.
Finally, there is Kinsta’s technical staff. In the rare times that we needed technical support, we never had to wait for more than a minute for a live tech support to come on to the chat interface, even at the most unholy hours.
Warm, friendly and very knowledgeable engineers resolve issues while you wait in live chat, and even offer to go “above and beyond the call of duty” – way beyond.
Particularly regarding our very recent experience, ratings emojis are simply not enough to pay proper tribute to the patience and perseverance of the staff who assisted us with our problem.
When Kinsta launched its DB and Application hosting services recently, we were elated because it jibed perfectly with our service expansion plans. It meant that in our planned deployment of more complex web apps, we would not have to go out of our comfort zone – the highly secure, “luxuriously” equipped and excellently maintained hosting environment that Kinsta provides.
Date of experience: June 16, 2024
Kinsta provides such a great platform, with just enough flexibility to do things our way. It's been a fantastic experience. And when you need support, they are a click away and always responsive, polite, and knowledgeable. Their support never makes you feel like you're on your own.
Date of experience: May 29, 2024
I've used Kinsta for my own Wordpress sites, as well as those of clients, and they have always been excellent.
The speed and ease of use is great, but the best thing is their support. Always super-helpful and very quick. I haven't been able to stump them yet!
Date of experience: June 12, 2024
Kinsta has a fantastic support team and I've been very happy with their service. I've had frustrations at times with access but that's down previous developer settings but even when for data sharing reasons they can't help you they'll try to get a fix. They might be more expensive than some suppliers but I've never had an issue with their service.
Date of experience: May 29, 2024
I'm running quite a resource extensive ecommerce website, running on Woocommerce. I have around 30 plugins or so, trying to minimize this number, but this is the best I could do. There were some hick ups here and there during migrations and installation of some plugins, or even hacker attacks, where I reached out to the team at Kinsta, and they always responded within minutes. Their response was not even helpful, but sometimes they went beyond and above on how to solve the issue and optimize the website for optimal performance. :)
Date of experience: June 07, 2024
Always pleasure to be with such great team
Date of experience: June 25, 2024
Great response time, you do what you say. Cant ask for much more. My only complaint is the recent change which made it difficult to switch between companies.
Date of experience: June 12, 2024
Regret signing up for Kinsta in the past...
Kinsta used to be great. But nowadays, it's terrible. If you want to have some basic features like increase PHP memory, something you definitely want when using Elementor and plugins like Crocoblock to work fluently.
You used to be able to get the best support there and a very good solid hosting. But that's in the past. If your browsing for a host for your WP/ Elementor site, skip Kinsta.
Date of experience: April 30, 2024
Kinsta has become my go-to solution for managed WordPress hosting. Their service truly excels in two key areas: exceptional performance and unparalleled customer support.
Date of experience: June 01, 2024
Everything was going fine, until Aug 2023. The PHP updated, took my website down and has destroyed my organics which are only now starting to recover (and I am a one man band). Admittedly, I should have updated everything, but the response form Kinsta was dreadful. After discussing the issue, they just left me high and dry and eventually agreed to allowing me access in order to make some changes. I had to rebuild my website on my own whilst it was down, which would have easily bankrupted the business had I not had enough knowledge to do a rebuild. I have cancelled my plan now and moved to a host that have confirmed if the PHP updates in the future, they will roll it back and allow me to work on the site whilst it's live and still selling. It caused huge amounts of stress and they couldn't care less. If you are not a corporation with huge amounts of staff working on PHP updates all the time, stay well away.
Date of experience: May 16, 2024
