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Learn how to use Citizens online and mobile banking.
For Questions about your Checking, Savings, Money Market or CD:
Monday-Friday 7am to 10:00pm EST, Saturday/Sunday 9am-6pm EST
888-500-1478
For product information or to open a new Checking, Savings, Money Market or CD:
Monday-Friday 8am to 9:00pm EST, Saturday/Sunday 9am-5:30pm EST
866-524-7253
Debit card issues
Monday-Friday 7am to 10:00pm EST, Saturday/Sunday 9am-6pm EST
888-861-5700
To file a fraud claim or merchant dispute
If you suspect fraud on a debit transaction, you can now file a claim in the mobile app. Go to your transactions and choose one you suspect as fraud and begin the dispute process. You will be able to add additional transactions to the claim.
You can check on the status of a submitted debit or ATM card claim (even when you initiated your dispute over the phone) in the mobile app from the hamburger menu by clicking on "Dispute Status."
If you suspect fraud or need to file a claim for another type of transaction you can call 1-800-922-9999 Monday-Friday 7am to 10:00pm EST, Saturday/Sunday 9am-6pm EST or the number found on the back of your debit card or monthly statement.
Questions about personal Online Banking Monday-Friday 7am to 10:00pm EST, Saturday/Sunday 9am-6pm EST
1-800-656-6561
Questions about Mobile Banking Monday-Friday 7am to 10:00pm EST, Saturday/Sunday 9am-6pm EST
877-353-9274
Questions about Business Online Banking Monday-Friday 7am-7pm EST, Saturday 9am-6pm EST, Closed Sunday
1-877-229-6428
For Mortgage Online or Mobile banking questions
1-800-234-6002
Business Banking - Customer Service
Monday-Friday, 7am to 10:00pm EST
Saturday, 9:00am-6:00pm EST
888-307-4568
Questions about Business Online Banking
Monday-Friday, 7am to 10:00pm EST
Saturday, 9:00am-6:00pm EST
1-877-229-6428
Talk to a Credit Card sales representative to open a new card:
888-333-5145
Review our Digital Demos and search Credit Card to learn more.
Customer Service
Monday - Friday 7:00am to 10:00pm EST, Saturday and Sunday 9:00am-6:00pm EST:
800-684-2222
Talk to home equity advisors about new Home Equity accounts or refinancing
1-800-340-5626
Home Equity Account Servicing
Monday-Friday 7am to 10:00pm EST and Saturday and Sunday 9am-6pm EST
800-708-6680
Loan applications
800-340-5626
Auto loan servicing
Monday-Friday 7am to 10:00pm EST and Saturday and Sunday 9am-6pm EST
800-708-6680
Manage Your Title
Update the name on your title, change the titling state, request a duplicate title or obtain a lien satisfaction. Handling time may vary by state DMV.
866-999-0116
Whether you have a car, boat, recreational vehicle, home equity loan, or home equity line of credit from Citizens, you can easily set up make a payment on Citizens Online Banking .
Pay My Loan NowMonday-Sunday 8:00 AM to 12:00 AM (Midnight) EST
For customer support, please call our toll-free number: 888-522-9881
Questions?
Citizens Securities, Inc.℠ existing investment and retirement accounts
1-866-919-4520
SpeciFi® digital advisor enrollment assistance or account inquiries
1-866-471-5465
Clarfeld | Citizens Private Wealth™ or automated account inquiries
1-866-605-4357
Meet with an Advisor at any one of our 1000+ branches or at our dedicated Banking & Wealth Centers located in:
Questions about your existing mortgage account
1-800-234-6002
Refinance or apply for a new mortgage
888-333-1148
For questions about a Citizens IRA, please call Citizens Retirement Services at 1-800-948-7200.
To open an IRA account, please stop by your nearest Citizens Branch.
Student Borrowing
1-888-411-0266
Banking For Students
1-800-600-0008
© Citizens Financial Group, Inc. All rights reserved. Citizens is a brand name of Citizens Bank, N.A. Member FDIC
Citizens Wealth Management is comprised of both banking and brokerage affiliated companies.
Banking products are offered through Citizens. Citizens is a brand name of Citizens Bank, N.A., Member FDIC.
Clarfeld Citizens Private Wealth is a division of Citizens Bank, N.A. that offers banking and investment products. Investment Management Services are offered through Clarfeld Financial Advisors, LLC, an SEC registered investment adviser. Insurance products are offered through Estate Preservation Services, LLC, or an unrelated party. Clarfeld Financial Advisors, LLC and Estate Preservation Services, LLC are both affiliates of Citizens Bank, N.A. Deposit and credit products are provided solely by Citizens Bank, N.A.
Securities, Insurance and Investment Advisory Services offered through Citizens Securities, Inc. (“CSI”). CSI is an SEC registered investment adviser and Member - FINRA and SIPC. One Citizens Bank Way, JCB135, Johnston, RI 02919. CSI is an affiliate of Citizens Bank, N.A. Please be aware that the security products offered are different from those offered by a bank and are subject to investment risk, including possible loss of principal amount invested.
SpeciFi ℠ is made available through CSI. Portfolio management services are sub-advised by SigFig Wealth Management, LLC (“SigFig”), an SEC registered investment adviser. SigFig is not an affiliate of CSI, or Citizens Bank, N.A.
SECURITIES, INSURANCE PRODUCTS AND INVESTMENT ADVISORY SERVICES ARE:
NOT FDIC INSURED · NOT BANK GUARANTEED · MAY LOSE VALUE · NOT A DEPOSIT · NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY