102,765 total
Great customer service. Getting on the phone with someone who can help is super easy and fast! They are always genuinely friendly, patient, and helpful. The best!
Date of experience: July 11, 2024
Reply from GoDaddy
Thank you for the kind words and positive review! We are delighted to hear that you had a great experience with our care team.
I have been using godaddy for more than 10 years always great ! Today Eric was the worst customer service agent but then I called back when he was so rude and nasty but my other agent was great!
Date of experience: July 12, 2024
I am involved with some organizations that use websites and have agreed to help update, revise and improve these important communication tools. I worked this afternoon with a GoDaddy agent and got answers to all of my questions and resolved the issues with each domain! Great support and service!
Date of experience: July 11, 2024
I have had great service with this company and have been with them for quite a few years. They have great tools to build your own website or they can do it for you.
I've been in business 23 years and I am comfortable recommending them to my friends
Date of experience: July 12, 2024
Trust pilot over rates all businesses! Not accurate!
Godaddy very poor! Unless you use one of there pricy techs to resolve simple tasks ie
-. Delete basket! Items you never ordered!
2. Delete webpages you never ordered!
3. High transfer fees for domains you own !
4. Tech help basic Free assistance There is none! No help just hit and miss!
6 very politically motivated staff left a lot of non citizens. With a problem .
7. We are a disabled veterans group for public good I been trying for a month to set up webpage but once the staff discovered we were military things went south fast.
We should have to pay for a tech to delete the order basket! Nor delete webpages!
We received messages like sorry cannot assist you!
Date of experience: July 11, 2024
Reply from GoDaddy
Hi Paul,
I am sorry to hear about your recent experience. I have sent you an email to discuss this further. Please respond at your earliest convenience.
Thanks,
Tom
Not able to access my account is not acceptable!
I was currently in a session working on site, then it logged me out several times asking for authentication. The purpose for the 2sv was to be logged in securely.
All of this happenend once I designated a user on my account. The security with Godaddy needs to be reviewed and authentication needs to be updated.
This temporary wait is costing me and my team money. Not a good look Godaddy.
Over 14 yr customer, not satisfied at this point
Date of experience: July 10, 2024
Reply from GoDaddy
Hello Customer,
Thank you for your feedback and I am sorry to hear of the frustrations you have encountered with our security protocols. We appreciate the additional information to look into this further and can confirm that the support representative you spoke with on timeframes for resolution was correct. We will be sure to review your interactions with customer support to ensure all opportunities for improvement are identified.
My thanks,
JM
ordered 3 domains through godaddy was charged the charge is on my credit card and somehow the domains i bought are "still available" so anyone else now can buy them and they arent anywhere in my order history and I dont own them despite paying for them
trying to speak to someone is terrible no one is answering the damn phones il wait on hold for as long as it takes and if needed will be contacting capital one to get my money back from these thieves
Date of experience: July 12, 2024
Bought a domain for $25 for a year, then literally got charged $300 after a week! I had my automatic payments off, every single one of them as soon as I bought my domain. Their website builder also forces you to pay. Namecheap is so much better.
Date of experience: July 12, 2024
Reply from GoDaddy
Hi qwilyy,
Thank you very much for sharing your feedback and your concerns.
I am sorry to hear about your recent billing concerns. I would like to see if I can help and have sent you a request for additional information. Please reply at your earliest convenience.
Best,
Tom
Go daddy product support is very important to me. I run my own company therefore I am responsible for everything and it nice to have a web builder company who cares.
Date of experience: July 09, 2024
Reply from GoDaddy
Thank you for choosing GoDaddy! We appreciate this excellent rating & review! -Mike from GoDaddy
Daniel was very kind and took time with me to identify and resolve the issue I was having. He went above and beyond to help me with making sure this didn't happen in the future.
Date of experience: July 11, 2024
Reply from GoDaddy
Thank you for the positive review! It's great to know that Daniel was able to assist you effectively and provide you with the support you needed.
Nick was very patient and walked me thru recovering my email account, analyzed my needs on 2 accounts and put me on the right programs to save me some money. Thank you, Nick!
Date of experience: July 10, 2024
Reply from GoDaddy
Thank you for the positive review! It's great to know that Nick was able to assist you effectively and provide you with the support you needed.
GoDaddy resolved my issue in a timely manner and was very friendly and helpful. We have used GoDaddy for many years and will continue to do business with them!
Date of experience: July 12, 2024
My advisor Isabel was very helpful, friendly, knowledgable and patient throughout. I am very happy with the support I received from GoDaddy.
Date of experience: July 12, 2024
Very frustrating ,Go Daddy mail creation is taking more than 72 hrs ,still shows we are still setting up the acount ,if the payment is made ,why it takes so much time ,our number of days are reduced due to delay
Date of experience: July 09, 2024
Reply from GoDaddy
Hi Al Warqaa Bldg Cont L.L.C Cont,
I am sorry to hear about your recent experience. I have sent you an email to discuss this further. Please respond at your earliest convenience.
Thanks,
Tom
Costumer service experience was extremely friendly and helpful. The specialist was great, nice and very patient. We even had a positive conversation about travels which brightened up my grey day:)
Date of experience: July 09, 2024
My representative was very professional, knowledgeable ,and patient. Michael took the time to educate and walk me through the steps to choose the right plan for my website and marketing…
Date of experience: July 11, 2024
Reply from GoDaddy
Thank you for the positive review! It's great to know that Michael was able to assist you effectively and provide you with the support you needed.
GoDaddy customer support is second to none. All companies that provide product support should follow GoDaddy's support model. I have never had a support experience that has been less then 100% positive.
Date of experience: July 10, 2024
Reply from GoDaddy
We are delighted to hear that you have had nothing but great experiences with our care team. Thank you for the kind words and positive review!
In the age of ai and auto responders, godaddy’s live person call is very helpful and is the main reason why I continue to use Godaddy for my domain name and hosting services. They are professional and extremely competent.
Date of experience: July 10, 2024
Reply from GoDaddy
Thank you for choosing GoDaddy! We appreciate this excellent rating & review! -Mike from GoDaddy
The courteous and professional bearing of Ronaldo made what could have been a tense exchange pleasant since there was a billing issue that needed to be resolved. Ronaldo efficiently and effectively addressed the matter.
Date of experience: July 11, 2024
Reply from GoDaddy
Thank you for the positive review! It's great to know that Ronaldo was able to assist you effectively and provide you with the support you needed.
I am a sole practitioner and GoDaddy is my Go To source for web related matters. They make it easy to get set up and the fees are reasonable.
Date of experience: July 12, 2024
