Namecheap Reviews

16,048  •  Excellent
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Great Customer Support - Always Helpful!

I've been using Namecheap for a few years now and whenever I've run into an issue, their live chat support has been fantastic. The agents are always friendly and quick to help, resolving my problems efficiently. This has happened a few times over the years, and it's consistent! Definitely a plus for Namecheap's customer service.

Date of experience: July 11, 2024

Reply from Namecheap

Hello Katie,

Thank you so much for your kind words and continued trust in our services over the years.

We are thrilled to hear that our Support Team has met your expectations and that our team has been able to assist you promptly and effectively. Your satisfaction is our top priority, and it's wonderful to know that our efforts have made a positive impact on your experience. We look forward to continuing to provide you with the best service possible.

Best regards,
Namecheap Team

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Rated 5 out of 5 stars

The Best Hosting Service so far

Namecheap has been the best, most inexpensive, most responsive web host that I've used over decades of experience.

The best part is when I get into trouble. The responders are right on top of whatever issue I have and resolve it not just quickly but also very satisfactorily.

After weeks of not being able to access my website through my Internet provider (but could through a smart phone network), I transferred my website to Namecheap. They helped me work through the problems and it got back up today. Without their help, I would have been stuck for months.

Namecheap tends to be extremely drama free, giving excellent service and hosting without all the headaches.

Date of experience: July 12, 2024

Reply from Namecheap

Hello and thank you for your kind words.

We really appreciate you taking the time to provide us with such a an amazing review!

Should you have any questions or if we may be of further assistance, please do not hesitate to ask us anything. We are available for you 24/7

Best regards,
Namecheap Team

Rated 1 out of 5 stars

Pricing is not competitive and email forwarding is unreliable

As others stated not only over time their pricing structure is no longer competitive but their free offerings with each domain is also lacking. For example, they added a free email forwarding feature at one point since almost everyone else had it but their is unreliable. It can take hours to receive an email, if you even receive it.

At this time I can't see any reason to use this domain registrar. However, just to be clear it's not that they are unusable as a registrar, apart from their email forwarding, it simply that they offer generally less than their competitor at a higher price.

Date of experience: July 02, 2024

Reply from Namecheap

Hello,

Thank you for taking the time to share your feedback with us. We genuinely appreciate your input as it helps us improve our services.

We are sorry to hear that you feel our pricing has not met your expectations. We continuously strive to offer competitive prices and valuable features, and it is disappointing to learn that our Email Forwarding feature has not been reliable for you.

Your experience is important to us, and we take your concerns seriously. Our team is committed to investigating and addressing the issues you’ve mentioned to ensure we can provide a better experience for all our customers.

To help us understand and resolve the matter more effectively, we will send a request for more details. Your satisfaction is our priority, and we hope to have the opportunity to restore your confidence in our services.

Thank you for your patience and understanding.

Best regards,
Namecheap Team

Rated 5 out of 5 stars

Unbelievable customer service

I'm pretty new to actual web hosting. I've ran a blog for a while, but never self-hosted. I messed up so many things through trial and error and ended up breaking some SSL stuff. I had no idea where to go from there. I honestly expected the customer service to be terrible but the person who helped me was insanely patient. They walked me through every little step of the way and we got everything squared away a lot quicker than I expected. They have a very personal, small business feel to them - at least in the way of customer service. I will never buy my domains or hosting anywhere else. They made a customer for life through excellent customer service.

Date of experience: July 11, 2024

Reply from Namecheap

Hello Nick, thank you so much for sharing this.

It is our pleasure to hear about your wonderful experience with our team.

Ensuring that our services are comfortable and our support is reliable are one of our top priorities. You can rest assured that we will keep improving even further in this regard.

This feedback means a lot to us, and should you ever have further questions, we will always be here for you.

Best regards,
Namecheap Team

Rated 5 out of 5 stars

Great service

To be honest, I've been working with them since 2016, and everything is going well. They have been providing me with excellent service and customer technical assistance, demonstrating patience and deep knowledge.

Anastasiia A. did an amazing virtual tech assistance. Thanks a lot.

Date of experience: July 11, 2024

Reply from Namecheap

Hello,

We’re proud of our brilliant Customer Support team and it’s great to hear about your positive experience!

Her outstanding assistance won't be unnoticed.

Should you need any assistance again, our Live Support is happy to help anytime at https://www.namecheap.com/help-center/live-chat/ .

Best regards,
Namecheap Team

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Rated 5 out of 5 stars

Their customer service is awesome

Their customer service is awesome. Had some confusing issues with my SSL and the representative Jeyabrindha helped me in no time via chat. Love it. Thank you so much! :-)

Date of experience: July 12, 2024

Rated 5 out of 5 stars

Madam Dania A

Madam Dania A. Helped me a lot,
with Good Behavior and Fast Work.
may ALLAH Bless Her, Her Family, Her Respected Parents and Her Company as Well.
I Am So Happy Now, Alhamdulillah (All Praise for GOD).

Regards
Aamir Nehal
Islamic Sayings

Date of experience: July 09, 2024

Reply from Namecheap

Dear Aamir,

Thank you for the warm feedback!

We will make sure to address kind words directly to Daria.

Best regards,
Namecheap team

Rated 5 out of 5 stars

Absolutely amazing service & competent staff

Absolutely amazing service. Respond times in the shortest amount of time and always incredibly helpful staff.

I have not often come across such a competent service online. I am here to stay.

Date of experience: January 01, 2024

Reply from Namecheap

Hello Peter,

Thank you so much for your kind words and for taking the time to share your experience with us.

We are delighted to hear that our team has been able to provide you with the level of service you deserve.

Your satisfaction is our top priority, and it’s wonderful to know that we have met your expectations. We look forward to continuing to serve you and ensuring you have a great experience with us.

Best regards,
Namecheap Team

Rated 5 out of 5 stars

very patient and thorough agent - solved my PHP update issue

Very patient and thorough agent - Yurii L. They helped me solve a problem that existed for a year - that I was not able to understand last year when i chatted with an agent. Today "Yurii L" took me through in a logical way - with useful URL links to articles. Excellent support! thank you!

Date of experience: July 10, 2024

Reply from Namecheap

Hi,

We appreciate you for taking the time to provide us with such a warm review. Yurii's hard work will not go unnoticed!

Best regards,
Namecheap Team

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Rated 1 out of 5 stars

You turn off auto-renewal for every…

You turn off auto-renewal for every domain you own... yet, namecheap like to randomly reset it to their default auto-renew on. When you check your expiring/expired tab, it resets the auto-renewal to on. This in my opinion is a scam. If I set my auto-renewal to OFF, it should stay that way until I manually change it. I have been a customer 15 years, and now have made the decision to leave altogether. Sure its alot of work on my part, but I will not allow a company to deceive me even just once.

There was a time when this company was good, and I would reccommend. But now... absolutely not!

Date of experience: July 10, 2024

Reply from Namecheap

Hi,

We feel sorry that you had a negative experience with our services.

The message regarding the upcoming auto-renewal is the notification sent in 35-65 days prior to the domain expiration date to inform you that some products in your Namecheap account have auto-renew On.

Such notices are sent to your account email address to make sure that no domain names are auto-renewed without your authorization.

You can also find these notices in your account at https://ap.www.namecheap.com/dashboard/messages/inbox

If they are no longer needed, you can disable the auto-renewal option following the instructions at https://www.namecheap.com/support/knowledgebase/article.aspx/10301/2257/video-turning-the-auto-renewal-feature-onoff

If you can respond to the private request for more details we've sent you, we can look into what happened here, and help you.

Best wishes,
Namecheap Team

Rated 5 out of 5 stars

Namecheap Support chat is the very best…

Namecheap Support chat is the very best there is. They take no time to reply, actually read what you say the problem is rather than what they think you’re saying, they answer the question and solve issues in a fast, friendly and professional way. Many other companies should look at Namecheap’s service and model theirs on it. Well done Namecheap!!

Date of experience: July 08, 2024

Reply from Namecheap

Hi Ann,

We really value such kind reviews! Thank you for choosing Namecheap.

Should you have any questions or if we may be of assistance, please do not hesitate to ask us anything. We are available for you 24/7/365 and willing to help you.

Best regards,
Namecheap team

Rated 5 out of 5 stars

I had a Issue with refund for my…

I had a Issue with refund for my account and the amazing support team of namecheap was able to help me resolve the issue, special thanks to Darsini. Have an amazing day <3

Date of experience: July 12, 2024

Reply from Namecheap

Hello,

We’re proud of our brilliant Customer Support team and it’s great to hear about your positive experience!

Her outstanding assistance won't be unnoticed.

Should you need any assistance again, our Live Support is happy to help anytime at https://www.namecheap.com/help-center/live-chat/ .

Best regards,
Namecheap Team

Rated 5 out of 5 stars

I needed to renew and reinstall my SSL...

I needed to renew and reinstall my SSL. For me, this was daunting, but Kateryna at Namecheap was there to help. She walked me through step-by-step and we were done in less than 10 minutes. Chat Support is exemplary...other companies should take notice.

Date of experience: July 09, 2024

Reply from Namecheap

Hi Mark,

Thank you for the time to provide us with a review!

We’re proud of our brilliant Customer Support team and it’s great to hear about your positive experience!

Best regards,
Namecheap Team

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Rated 5 out of 5 stars

Best hosting option to buy in this universe!!!

One of the best hosting company. Actually I love Namecheap for their customer supports, also they provide flawless hosting, domain services. But oh their people.... My god, they help so much. haha, Namecheap is blindly best option for anyone. Good luck namecheap.

Date of experience: July 09, 2024

Reply from Namecheap

Hi Hiranmay,

Thank you for the time to provide us with such a kind review!

Should you have any questions or if we may be of assistance, please do not hesitate to ask us anything. We are available for you 24/7/365 and willing to help you.

Best regards,
Namecheap Team

Rated 5 out of 5 stars

I've been with namecheap for several…

I've been with namecheap for several years now. I love the fact that you get access to their expert support 24/7. They always seem to have the answer for virtually every concern I've got.

Date of experience: July 11, 2024

Reply from Namecheap

Hello Vincent,

Thank you for taking a moment to share your feedback!

We are delighted to know that you are satisfied with our services and support. Our main concern is to provide our clients with the outstanding customer experience you deserve.

Best regards,
Namecheap Team

Rated 5 out of 5 stars

They always have the best customer…

They always have the best customer support
Plus, very good prices compared to other places and at least you know they're not stealing your domain names ideas like others are used to !
Can't go wrong with namecheap 👍

Date of experience: July 09, 2024

Reply from Namecheap

Hello, thank you for your feedback.

We are delighted to know that you are satisfied with our services so far. Our main concern is to provide our clients with the outstanding customer experience you deserve.

You can always get in touch with us should anything be required: https://www.namecheap.com/help-center/live-chat/

Have an amazing day ahead!

Best regards,
Namecheap team.

Rated 1 out of 5 stars

Their vpn service is atrocious. Thieves!!!!!!!!!!!

Their vpn service is atrocious. They request an ID or drivers and selfie to verify a vpn service? They refuse to cancel without providing your personal ID. This is ridiculous. You are stealing from customers. How am I supposed to cancel this monthly service???? I can't login without proving ID.

Date of experience: July 06, 2024

Reply from Namecheap

Hello Carmen,

Thank you for sharing your feedback with us. Please accept our sincere apologies for any inconvenience caused.

It seems like your account is undergoing a standard verification procedure. Our system performs cross-checks of all the incoming payments. We receive alerts for some transactions and they are marked as requiring verification. An alert can be triggered by a variety of factors including incorrect/inaccurate billing information, details discrepancies, etc.

Rest assured that this verification is done for your security and to ensure that the order is legitimate only. The account verification is a one-time procedure, after your account is verified you will never face this issue again.

In such cases, services purchased are canceled and refunded. Still, to help us locate your specific case and work towards a resolution, please respond to the private request we've just sent you on Trustpilot.

Best regards,
Namecheap Team

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Rated 1 out of 5 stars

Horrible market place service

HOrrible market place service. I tryed to place a bid on a domain name. They asked me to pay $5 to place my bid. I paid the $5, then asked me to pay upfront $100 for a domain wont exceed $15. I refused to fund my account for a minimum of $100 because the domain name is cheap. I was not able to place the bid, then asked for a refund of the $5 but they refuse. So they stole $5 from my pocket for no reason.

Date of experience: July 10, 2024

Reply from Namecheap

Hello Abdelilah,

Thank you for taking a moment to share your feedback! Our apologies for any frustrations.

To bid on auctions through Namecheap Market you need a subscription which costs $5 per year. Keep in mind that subscription fees are non-refundable.

The $100 account balance minimum helps to ensure that only verified bidders are participating in Auctions. In addition, it prevents instances of a bidder winning an auction and then failing to make the required payment.

If you can respond to the private request we just sent for more information on Trustpilot, our team will gladly check the options in your particular case.

Best regards,
Namecheap Team

Rated 5 out of 5 stars

The price is very ok and the process of…

The price is very ok and the process of using the portal is user friendly and easy to navigate.
Good customer support also.

Date of experience: July 02, 2024

Reply from Namecheap

Hello Raji,

Thanks for sharing your experience! Best of luck on your journey!

If any questions arise, feel free to find us here: https://www.namecheap.com/help-center/live-chat/ .

Best regards,
Namecheap Team

Rated 5 out of 5 stars

Aishwarya K

Aishwarya K. Assisted me in renewing our domain name. She is very helpful and courteous.

Date of experience: July 12, 2024

Reply from Namecheap

Hi, thank you so much for your feedback and kind words!

Aishwarya's outstanding assistance won't be unnoticed. Should you need any assistance again, our Live Support is happy to help anytime at https://www.namecheap.com/help-center/live-chat/.

Best regards,
Namecheap Team