Access your account information, explore payment options, or find answers to your home loan questions. We’ll make it easy.
Citizens Online and Mobile Banking
Enroll online to get 24/7 access to your home loan information, so you can:
Download our app1 today!
Our Customer Service Representatives are available to assist you with your loan servicing questions at 800.234.6002, Monday through Friday from 8 a.m. to 8 p.m. ET.
Address for Certain Loan Requests and Notifications
The address below must be used to notify us of a possible error, request information, dispute credit reporting or opt out of bankruptcy statements, and can be used to file a complaint.
CitizensLoan Assistance
If you’re having trouble making your payments, be sure to review the options that may be available to you. You can also apply for assistance at loansolutioncenter.com or give us a call at 800.456.8855, Monday through Friday from 8 a.m. to 8 p.m. ET.
Online and Mobile Banking
You can make a one-time payment or schedule recurring payments through our website or mobile app.
Note: Sufficient funds must be in your bank account at the time of the withdrawal.
Download our app1 today!
Phone
Call 800.234.6002 to make a payment over the phone.
Make your check payable to Citizens then mail it to the address on your billing statement coupon or if you don't have your statement coupon, mail your payment to:
Citizens BankBe sure to include your loan number on your check.
Fees may apply to various servicing transactions and requests. Click here to view a list of our most common servicing fees.
Have More Questions? Get more answers in our Full FAQs section.
We are here to help. We have several options available to assist you if you are having difficulty making your payments.
Our Home Loan Originators are registered with the Nationwide Mortgage Licensing System and Registry (NMLS). Check your loan originator's status here.
© Citizens Financial Group, Inc. All rights reserved. Citizens is a brand name of Citizens Bank, N.A. Member FDIC
(NMLS ID# 433960)
Mortgages are offered and originated by Citizens Bank, N.A. All loans are subject to approval.
Citizens corporate headquarters: One Citizens Plaza, Providence, RI 02903
For New York Loans Only
You may notice some changes to your billing statement on or around August 14, 2020. We’re making updates to comply with the new Servicing Rules for New York.
You may file complaints and obtain further information about Citizens by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting www.dfs.ny.gov.
Citizens is not registered with the New York Superintendent of Financial Services.
Apple and the Apple logo are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc.
Google Play is a trademark of Google Inc.