Military Resource Center

Learn more about Citizen’s charitable contributions and our partnership with the Military Warriors Support Foundation to provide military families with mortgage free homes.

Learn More

Banking On The Go

Best Practices Pre-deployment

Know Your Benefits

Mortgage Myths Debunked

Home Buying Guide

Charlie Pepinrivera’s Story

For Sergeant First Class Charlie Pepinrivera, serving in the military was a calling in which he received several military awards including the Bronze Star Medal. So when he ran into trouble transitioning to everyday life, this was our chance to give back.

Michael Lowe’s Story

After suffering two broken ankles, PTSD and a traumatic brain injury in Iraq, Private First Class Combat Engineer Michael Lowe found himself facing another challenge — finding a place for his family to live.

Christine Pusateri’s Story

When she heard the knock on her door Christine Pusaeteri says “she knew”. Her husband, Sergeant Christopher Pusateri had been killed in action in Iraq. In the midst of her grief, Christine faced a seemingly impossible task: rebuilding and returning to a normal life without Christopher.

FAQs

Some of the main benefits are:
- An interest rate reduction or limit of 6% on qualifying accounts.
- Reduction in payment for eligible accounts that have an interest rate above 6%.
- Protection from foreclosure and repossession for eligible accounts.
You may submit your request for SCRA benefits via the below channels. Please be sure to include your name, account number, contact information, and a copy of your most recent military orders calling you to active duty. If you are requesting benefits on behalf of someone else, please include their information as well.

Email: MilitaryAssistance@citizensbank.com
Fax: 855-872-1791
Mail: Citizens Bank
Military Assistance Team - JCA150
One Citizens Bank Way
Johnston, RI 02919
In most cases, yes. Citizens can provide you with an authorization letter; we’ll just need a few things from you!At your earliest opportunity, fax or mail your request to us at the information below.

Mail: Citizens Bank - JCB210
One Citizens Bank Way
Johnston, RI 02919
Fax: 1.877.362.6343

In your request, include the dates you will be out of the country, along with a copy of your military orders and current insurance information.Please also provide a fax number, if you would like a copy of the permission letter sent via fax; otherwise, once approved, we will mail your letter within two (2) Business Days of receipt.

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