3 weeks ago
I opened the game for the first time on my Xbox in a couple of years. The “Collection” page shows I have all of the characters at the right levels, but I’ve lost all unlocked guns, skins, star cards, etc. is there any way to fix this?
Solved! Go to Solution.
2 weeks ago
Hi @TheBuddha05
To confirm SWBF2 does not support cross-progression. You can have multiple platforms linked to the same EA account but the progress won't be shared between them.
If your accounts appear to be correctly linked I would recommend reaching out to our support to further look at your EA account.
Cheers!
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3 weeks ago
Hi @TheBuddha05
To confirm have you only played on Xbox? Also are you playing under the same Gamertag?
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3 weeks ago
I’ve only played on Xbox, I’ve changed the gamertag a couple of times via Xbox I believe? But the account should be the same.
2 weeks ago
Hey @TheBuddha05
If you head to help.ea.com you can sign in with your Xbox account (if it's linked to an EA account)
Then select Manage My Account > Account Security > Connection to see if you see different Xbox Gamertags listed.
If you're unsure of the information, you can try contacting our support to see if they can find different accounts based on your EA account.
Cheers!
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
2 weeks ago
Hi! Just checked. I think the problem may be that my EA account is linked to both my steam and Xbox profiles, and I have played BF2 on both. The gamertag linked on my EA account matches the one on my Xbox.
2 weeks ago
Hi @TheBuddha05
To confirm SWBF2 does not support cross-progression. You can have multiple platforms linked to the same EA account but the progress won't be shared between them.
If your accounts appear to be correctly linked I would recommend reaching out to our support to further look at your EA account.
Cheers!
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.