Fraudulent practices at Bluehost
When I found out a trial for a professional mail service that I never opted in for was about to expire, I contacted customer services through the chat.
Note the service was added by default without my expressed request when purchase, which I found deceitful in the first place.
Anyway, multiple agents on the chat told me that everything was sorted and the service cancelled. Nonetheless, Bluehost continuously attempted to charge me for that service. My bank put my card on hold but eventually they managed to charge it. In the meantime, I had engaged with their chat again. Each time an agent would blame the previous colleague and assured that the cancellation has gone through this time.
In the end I found out the only way to cancel is to contact a number in the US.
But why didn´t they tell me before? why did they keep on saying everything was sorted?
There´s a all host of dodgy practices here: from difficult access to essential cancellation options, to unrequested services slapped on your bill on the quiet, to customer agents who are incompetent at best, or deliberately scamming customers at worst.
Date of experience: April 30, 2024
