Nexcess Reviews

I spoke with Valerie. She was absolutely wonderful. Very patient with me. Did not get off the phone with me until she showed me step-by-step what to do.!!!! I'm very thankful for her.

Date of experience: July 09, 2024

Eccellent Support Team, very fast and reliable, many thanks

Date of experience: July 10, 2024

Excellent support! Very professional and patient, always polite to provide help and resources. Thank you team!

Date of experience: July 05, 2024

I signed up for Nexcess, and then I ordered my domain name on Nexcess. But the order did not work. Nexcess addressed the issue right away and got the issue resolved fast. I am happy with their work!

Date of experience: June 27, 2024

Date of experience: June 29, 2024

Vijith Kumar noticed that our SSL cert was expiring, and took proactive action by alerting us, and then renewing the cert. This is very much appreciated!

Date of experience: June 22, 2024

I have been using Nexcess services since 2008, and I have never been disappointed with their support. They are always prompt, accurate, and incredibly friendly in their assistance. Today, they quickly resolved a mistake I made with the database in my WordPress site. As a web designer, I have recommended Nexcess to many of my clients, and they are all satisfied. Please keep up the excellent work!

Date of experience: June 11, 2024

Prabhat and his team have been very helpful and skilled in helping me clean and update up a neglected site. Highly recommended.

Date of experience: June 24, 2024

good service and response

Date of experience: July 09, 2024

Very poor customer service! The interface it is not easy to use, and it took me 2 months with billing included- without using the service- to cancel the subscription.

Stay away from this one :)

Date of experience: July 02, 2024

Great support as usual. Thanks

Date of experience: July 08, 2024

Never have I received such immediate and flawless customer service. The support team was on top of my issue with a cohesive sense-of-urgency. My support ticket was addressed by no less than three different support staff and they never missed a beat. My issue was solved within 24hrs to my complete satisfaction. AAAA+++++ service!

Date of experience: June 07, 2024

Support was the key reason I moved our site from our previous hosting company. I have never been sorry. Necess always provides incredible support.

Date of experience: June 11, 2024

I am very grateful for the technical support they have provided for me. They resolve my technical issues quickly and they are very patient and helpful whatever your technical difficulties on your website.

Date of experience: June 12, 2024

Every thing is Good but in General problem in some members of Support Team . some of them i had very bad experience with them like Savoi .and helpless not useful lost our time for 3 days but in vain but from other hand have good members like Sundeep and Vijith ... so kinly check your staff and udit them .

Date of experience: June 22, 2024

Everything about Nexcess is Ace. They assisted me in migrating my site from Bluehost, who, after an update on their server, deleted my website...by mistake. It was down for at least one month.

Bluehost's support is copy/paste the majority of the time.

Hosting with Nexcess is like comparing night and day. Evolutions in front of Bluehost and their support....fantastic. Not scripted. Real conversations.

If you are with Bluehost, do yourself a favour and switch, even if it's to another hosting company, Bluehost would have to be the bottom of the barrel hosting.

Date of experience: May 01, 2024

I've been with Nexcess for over 20 years, which should say something about how great they are. I've never had an issue with the people or the service and whenever I had a problem with my site they would be quick to help me remedy the issue. As long as I have a site I'll be a Nexcess customer.

Date of experience: May 23, 2024

Thank you to the team at Nexcess for your prompt, professional assistance. I appreciated the way you resolved my issue so quickly and kept me informed each step of the way.
It was great to receive such service. Thank you, David

Date of experience: May 21, 2024

Quick response and fix.

Date of experience: July 11, 2024

To start off with, there was virtually no wait time before I was on with a technician!! I'm so used to being on hold with businesses... well for a long time... this was so refreshing and is a great first impression.

I spoke with Luke Knight who was fantastic. He quickly understood what my problem was and showed me exactly how to fix it. His English was Great!!! and he was easy to follow in his instructions. Totally recommend him!

Date of experience: May 09, 2024