GreenGeeks Web Hosting Reviews

Greengeek is a very bad company, never take its service by mistake

I am a blogger and I have been blogging for 10 years but I found GreenGeeks to be the worst service

Greeengeek's hosting is very bad, I request you guys to never buy Greengeek hosting even by mistake

GreenGeeks customer support is also very bad

If you buy Log Hosting then your money will go waste

I bought hosting from GreenGeeks but the service was very bad then I applied for refund but haven't received refund till now

Date of experience: July 01, 2024

I would never do business with Green Geeks again. After I transferred my hosting away to a different company, they still charged me for the renewal. This is after I got on Support with them to make SURE I was not going to be charged, and was assured I was not. I was told I no longer had any active hosting services with them, and therefore would not be charged.

As a precaution, I tried to turn off "auto renewal", but there was no such functionality. So I tried to at least delete my credit card, so there could be no mistake on their end. There was no possible way to remove the card.

Sure enough, I receive a charge for $162 for a renewed year of service. After calling support again, I was told I actually needed to cxl 5 days prior to renewal. Not only was this not mentioned on my previous chats (which they do not let the customer access), and was explicitly told I would NOT be charged as my service was no longer active.

After some back and forth, I received a partial refund. I am absolutely furious that this is how they treat a customer who has used them off and on for YEARS with various websites. I would urge anyone reading this to get your services elsewhere. I found an AWESOME new host who I am very happy with and who have great prices, even upon renewal.

Date of experience: July 01, 2024

I am very impressed with greengeeks. I’ve literally (and I mean literally) never had such impressive customer service. I’ve had accounts with several other hosting and domain companies over the years. Greengeeks has been more responsive and effective and patient in helping me with big and small issues than any other company has. Gg was recommended to me based on pricing, but it has been the service and communication that has wowed me. I am not being compensated or incentivized to write this. I am genuinely pleased and delighted with this company.

Date of experience: May 14, 2024

GreenGeeks hosting is very bad hosting its support is also very bad ?

Never buy this hosting from GreenGeeks website, it is a very bad hosting, its support is even worse

I bought hosting from GreenGeeks website but its interface is very bad then I asked for help from their support team but no one helped me

I was very upset with Greengeeks Hosting. The day I bought the hosting I messaged for a refund. I did not receive any response from Greengeeks. Then I Gmailed and messaged the Support team. I got a reply after 4 days.

I bought a Greengeeks plan worth $34.40. I was told by Greengeek that I would get my hosting refunded within 3 to 5 days. It has been 12 days now but I have not got my money refunded.

I request you to never buy hosting from Greengeek even by mistake, this is a very bad hosting

Date of experience: June 27, 2024

I requested a domain cancellation for a domain I'm not using, but they responded that it can only be done a couple of weeks before renewal and that they can't cancel the auto-renewal. This seems really strange.

Date of experience: June 24, 2024

Very great experience, in less than 2 days I got my website running, its my first webite so far and everything was smooth with the hosting

Date of experience: June 21, 2024

GreenGeeks is truly is an excellent platform to host your website and domain on. With so many tools and the accesibility plus speed to get things seamlessly is appreciated. I admire that GG is Eco and gives back to Earth too.

Great value for money

The Support in EXCELLENT, rapid and an incredibly professional and expereinced team.

Support tickets are handled directly through the dashboard and CPanel is very rich in its offerings.

Thank yoi Green Geeks!

Date of experience: May 29, 2024

Just a great company.

No company is perfect and I think reviewers on Trust Pilot are sometimes too quick to criticize.

Like all of us, I have had some terrible experiences with certain service providers.

However for Green Geeks, they are as good as you can realistically expect them to be in terms of their product and responsiveness of their customer service team.

Their environmental efforts are just so great too. I would highly recommend Green Geeks.

Date of experience: May 03, 2024

I was unhappy with other hosting providers for my clients since neither of the 3 would upgrade PHP or MySQL to supported releases. One of my clients has a critical business need to be on PHP 8.2 and the former hosting service told him to get on a dedicated server. I started moving to Green Geeks and have zero issues with support. I have two more clients to move to Green Geeks.

Date of experience: May 28, 2024

I really needed help and guidance as the voyage to set up a web host and also begin to learn about web/blog sites was new to me. The staff at GreenGeeks went the extra mile to help and guide me. This was greatly appreciated.

Date of experience: May 08, 2024

The customer service is exceptional! So fast, so friendly and so efficient. I do not know much about all this domain, web hosting stuff but they made it so easy for me and were so patient and helpful. Would recommend Greengeeks to anyone.

Date of experience: May 01, 2024

This review relates to their managed VPS, which I have used for several years. Excellent uptime, excellent tech support. I had no problems with them but eventually had to leave because the price (which is very affordable compared to other hosts) was too high compared to what my business was making. So I switched to shared hosting elsewhere. If you're looking for a managed VPS at a reasonable price point, GreenGeeks is definitely the place to go. I love that they have an environmentally conscious mission too.

Date of experience: November 15, 2023

The ticket support is prompt and outstanding—the best I have ever encountered. The whole setup is simple to use and very reliable.

Date of experience: June 15, 2024

Greengeeks are the best web hosting company! I have been with all the big ones and nothing compares to the service you get with these guys. Nothing is ever too much trouble and communication is fast and effective. The transferred my website over so easily and helped me with domain transfers. I highly recommend them.

Date of experience: May 09, 2024

I went with Green Geeks because of the triple carbon offset, but I have been beyond thrilled by their excellent tech-support. I am not a web designer (total noob), and fairly often something happens that I have no idea how to handle, but GG tech-support is always easily accessible, helpful, efficient, and friendly.

Date of experience: May 25, 2024

Onboarding with GreenGeeks was a snap. They answered all my questions promptly and accurately. The user interface is both simple and familiar. I highly recommend GreenGeeks for "GREEN" hosting and as a reseller of hosting like me.

Date of experience: May 17, 2024

Outstanding Web Host! I could not be happier with the excellent and fast responses to my concerns. Excellent is an understatement for this superb company.

Date of experience: June 11, 2024

Most of the time, the hosting worked OK, uses standard cpanel install, EXCEPT:
- Sites would experience unexpected downtime and crashes.
- Despite selling "wordpress" plans, they refuse to support database errors even if you hadn't touched your sites for months and it's clear the problem is on their end.
- The biggest shafting is what you get at the very end when your term is up. Price goes up 3.5x what you originally paid 3 years ago AND THEY DISABLE BACKUPS, keeping you from leaving. They claim "unlimited storage" for the service but concocted a rule that said backups are disabled over 10GB and refused to enable it. And my account was below 8GB!

They are shady and conniving enough to motivate me to write this long rant. Stay away. These guys aren't even good at business. Their dirty tactics motivated me to write this review AND it will cost them way more to acquire a new customer than to sign an old one up at a discounted rate. Good riddance.

Date of experience: May 21, 2024

Everything is super,i gave 4 star because green geeks still needs to work on their emails,maybe patner with email providers like titan,webmail is very outdated for todays standards,apart from this the speed is the best.And i have tried many hosting companies...the speeed on green geeks and the security and the customer support ,Amazing.

Date of experience: September 05, 2023

When I needed help, I got it, the tech support was there and solved all of my issues.I am not a pro web developer, I just manage my own site and so I need a bit of assistance setting up it GreenGeeks made it easy.

Date of experience: May 09, 2024