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DigitalGenius
External link for DigitalGenius
DigitalGenius is a customer experience automation platform that combines ecommerce AI with customisable workflows and integrations. With 60+ retail and ecommerce-specific use cases available out of the box, DigitalGenius helps retailers to automate their responses to repetitive customer queries like "Where is My Order?" and returns/refunds. This results in faster response and resolution times, and frees up agents to deal with more complex queries.
London, England E14 5RE, GB
Incredible to see waterdrop® taking over parts of Waterloo Station this morning! Taking the world by storm, one (water)drop at a time! 💧 Kane Sakata Martin Vatchkov
DigitalGenius reposted this
Guess what new DigitalGenius + Dixa features we been hacking together with Villars Gimm
PrettyLittleThing.com have deactivated some customer accounts because they had a high number of returns. https://lnkd.in/eHdEZSPF Returns are such a pain for retailers, but a necessary pain. But that doesn't mean you can't use AI to help minimise the pain: 👮♂️ Detect possible fraud, and ensure they jump through the necessary hoops 🤩 Smooth the process for VIPs, and release refunds early 📨 Keep customers informed about the status of their return and refund Watch our video to see how it works!
DigitalGenius reposted this
Most people don't really 'get' my job... I've just got back to the UK after 2 nights in Copenhagen with c-suite colleagues from DigitalGenius and Dixa From the outside, people look at partnerships and see the fancy meals, the glamorous side of work travel, the pretty decent pay... They get attracted to the greener grass and we see them getting stuck in to fluffy pancakes and even fluffier metrics, building skin-level "partnerships" and diving in to public speaking about their product as though they're experts in ecom (whether they are or aren't) because that's what they think they're supposed to do They soon realise that your role is an investment and your investors/leadership expect a return. They realise that a plane, train or hotel look the same wherever you are; and a day spent in meetings is equally as exciting in an office halfway across the world as it is when you dial in from your bedroom. Inevitably, redundancies follow and much of the industry falls into a mistaken belief that it's not a secure career path If they 'got' my job, then they'd see that partnerships is actually about picking winners; then making yourself/your company valuable to those winners Our list of clients shared with Dixa has 10x'd in the last 18 months... I think I'd like to share who I believe the future winners are in ecommerce and explain why I think they're going to win - would anyone find that valuable? #ecommerce #partnerships #customerexperience
DigitalGenius reposted this
Hint hint Mads Fosselius
How to Improve First Response Time https://hubs.li/Q02CdvRc0
Is peak starting to worry you? Discover how AllSaints were able to cut their backlog by 50% during peak by using DigitalGenius. Find out more here, and get in touch if you want to see how. https://hubs.li/Q02Cdvmb0
WATCH AGAIN: Maximising Generative AI within Customer Service. See our guide to combining deep integrations with generative AI to enhance customer service. https://hubs.li/Q02CdxF60
What is the difference between Customer Experience and Customer Success? https://hubs.li/Q02CdsyW0