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Guess what new DigitalGenius + Dixa features we been hacking together with Villars Gimm
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DigitalGenius reposted this
Guess what new DigitalGenius + Dixa features we been hacking together with Villars Gimm
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The explosion of AI fuelled by ChatGPT has meant that deploying a knowledge base chatbot (a ChatGPT-like bot that is trained on your knowledge base) has become easier. So for many retailers it has become like a baby-step into the world of AI. But should you making a bigger step than this? Here's how you can get started, some things to watch out for, and how you can go beyond the knowledge base bot. https://lnkd.in/eud_9v4q #customerservice #Ai #customerserviceAI #CX #customerexperience #chatbots
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This week! How do you turn negative customer service interactions into positive outcomes? Join our experts from Porto's Bakery & Cafe and World of Books Group to get to the bottom of it! #customerservice #customerexperience #cx
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Turning Negative Interactions into Positive Outcomes In customer service, a complaint or a customer issue does not need to be a disaster, but can actually be an occasion to win customers for life. We'll be joined by two very different types of retailers, who actually have much in common: Stefano De Berardinis from World of Books Group, and Rosa Rivas from Porto's Bakery & Cafe. Join us next Thursday: https://lnkd.in/eQ5qC33E #Customerservice #customerexperience #complaintsmanagement
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Should you tell your customers that the "person" responding to them is an AI? We think that on balance the answer is: yes. And here's why https://lnkd.in/egyUNjUF
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Incredible to see waterdrop® taking over parts of Waterloo Station this morning! Taking the world by storm, one (water)drop at a time! 💧 Kane Sakata Martin Vatchkov
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PrettyLittleThing.com have deactivated some customer accounts because they had a high number of returns. https://lnkd.in/eHdEZSPF Returns are such a pain for retailers, but a necessary pain. But that doesn't mean you can't use AI to help minimise the pain: 👮♂️ Detect possible fraud, and ensure they jump through the necessary hoops 🤩 Smooth the process for VIPs, and release refunds early 📨 Keep customers informed about the status of their return and refund Watch our video to see how it works!
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