Dixa

We're thrilled to share that we've integrated with LoyaltyLion, who help Shopify brands increase repeat purchases with their own integrated loyalty programs. Unlock a far greater customer experience, with deeper insights on: 🌟Customer behavior 🌟Support performance Supercharge your setup: https://lnkd.in/e7hpXqaC Big thanks to Rhian Wadsworth & the team for this collaboration! #customerservice #customerexperience #shopify

🤖 In a world flooded with AI solutions, navigating the landscape can be overwhelming. If you're unsure where to start or feeling the pressure, we've got your back! 👏 Check out our ebook, your go-to resource for demystifying AI in customer service. In this quick-start guide, you'll discover: ✨ The benefits of using AI in customer service; 🔍 Where to start on your AI journey; 📚 How to build an AI-powered knowledge base; 💬 How to boost self-service with an AI chatbot; 🚀 How to accelerate team response times with AI assistance; ...and so much more! Think of AI as your fast-learning team member, lightening the load on your human agents and enhancing your customer experience. Ready to transform your customer service strategy? Dive into the guide now—link in the comments! 📌 Feel free to share your thoughts and key takeaways in the comments. 🌟 #conversationalcustomerservice #customerservice #customerexperience #cs #cx #aiadoption

Peek behind the scenes of how Butternut Box and KatKin are increasing their efficiency with a workforce management strategy that seamlessly integrates for operational gains! Join our webinar with Surfboard, for a lunchtime deep-dive into boosting your support efficiency. Register now: https://buff.ly/3W2A20K #customerservice #customerexperience

🎤 Join Mads Fosselius, CEO & Co-founder at Dixa who demonstrates the value of blending human insights with AI for efficient, and personalized interactions. 👩🏽💼 + 🤖 🚀 Learn why nurturing meaningful connections with customers is the key to success 🚀 Discover how to leverage technology fully while maintaining human touch 🚀 Learn how to double your revenue growth through the vXLG framework 🚀 Learn 5 practical tips to build your Customer Service rocketship in your organization Watch the full on-demand webinar now and learn how to build an AI-driven support ecosystem that drives success! ⭐ 👇 https://buff.ly/4cUXyE0 #customerservice #customerexperience #cs #cx #AI #AIstrategy

If you've just added some AI magic to your customer service toolbox and want to monitor its impact on your performance...this one's a must-read! 🌟 But hold up! When it comes to checking how well AI is rocking customer service, it's not just about AI chatbots and automation handling tasks. It's also about how AI helps your agents do their job better & faster. 💪 So, keep your eyes on two things: ✅ What the AI itself can do. ✅ How much more effectively agents can work with AI's help. Ready to dive deeper? Check out the full blog to uncover the key KPIs for analyzing the ROI of AI-driven solutions 👇 https://buff.ly/4eQrQt9 #cs #cx #customerservice #customerexperience #AI #AIchatbot #AIsolutions

🎧 Join us for a fascinating conversation with Daniel Bunton, Head of Customer Support at Cleo AI, while he delves into leveraging AI to create game-changing customer service that is light-hearted, unforgettable and disrupting the finance industry! 🤖💰 We'll be discussing: 🚀 How to stand out by engaging customers with a unique tone of voice, 🚀 The importance of prioritizing customer retention alongside revenue objectives, 🚀 Understand the challenges of building trust in the financial industry, 🚀 Implementing AI in customer service teams. Don't miss out on this episode of Customer Friendship™ Conversations! 👇 https://buff.ly/45QDbp6 #customerservice #customerexperience #cs #cx #AI

What are the benefits of transitioning from ticketing systems to messaging and chat for enhancing the customer support experience? 🤔 Join Randy Berridge, Head of Support and Insights at Dott, as she shares her experience on how Dixa unlocked Dott's capability to make use of modern communication channels to support their most loyal customers 💪 Watch the full on-demand webinar now, in partnership with Ada, and learn how to build an AI-first support ecosystem that drives success! 🚀👇 https://buff.ly/3W6AvQP #customerservice #customerexperience #cs #cx #AI #AIstrategy

How do you maintain top-notch customer service across all channels when each platform comes with a unique set of expectations & customer demographics? 🤷🏻♀️ For Oliver Bonas, coordinating and tracking customer interactions was becoming a complex maze, risking missed messages and inconsistent service. But then, Dixa stepped in. 🛠️ With a truly omnichannel platform, and Tom & Co. as their strategic partner, OB achieved stellar results: ✅ A whopping 233% increase in contacts per hour, ✅ 90% in customer satisfaction, ✅ Lightning-fast average response times: 12 seconds for phone calls, 1 minute for live chat, and just 2 hours for emails! Imagine all these improvements while optimizing their CS operations! 🤩 👉 Discover how Oliver Bonas transformed their customer service experience with Dixa: https://buff.ly/4cpBaCC

🎧 Join us for a fascinating conversation with Silje Stougaard, VP of Global Operations at Vivino, as she uncorks the secrets behind the adoption of AI in the wine industry! 🤖🍷 We'll be discussing: 🍇 Being bold in decision-making, 🍇 The power of taking risks to solve customer pain points, 🍇 Embracing innovation for AI-powered personalized experiences, 🍇 Building trust and transparency as an early AI adopter. Don't miss out this episode of Customer Friendship™ Conversations! 👇 https://buff.ly/3RKEMXQ #customerservice #customerexperience #cs #cx #AI

We know creating exceptional experiences at scale can be challenging, but AI can make it a breeze! 🌟 Incorporate AI into your customer retention strategy and watch the magic happen. Dive into our latest blog to discover: 🔍 5 AI-powered strategies for boosting customer retention, 📊 Tips on measuring the impact. Don't miss out on unlocking the full potential of AI to keep your customers coming back for more! 👇 https://buff.ly/4boAnAQ #customerservice #customerexperience #cs #cx #AI #AIstrategy