The explosion of AI fuelled by ChatGPT has meant that deploying a knowledge base chatbot (a ChatGPT-like bot that is trained on your knowledge base) has become easier. So for many retailers it has become like a baby-step into the world of AI. But should you making a bigger step than this? Here's how you can get started, some things to watch out for, and how you can go beyond the knowledge base bot. https://lnkd.in/eud_9v4q #customerservice #Ai #customerserviceAI #CX #customerexperience #chatbots
About us
DigitalGenius
- Website
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https://www.digitalgenius.com
External link for DigitalGenius
- Industry
- Technology, Information and Internet
- Company size
- 11-50 employees
- Headquarters
- London, England
- Type
- Privately Held
- Founded
- 2014
- Specialties
- Automation, Machine Learning, Natural Language Processing, Artificial Intelligence, Chat Bot, Customer Service, Innovation, Omnichannel, Omnichannel experiences, eCommerce, Retail, Retail Technology, and Generative Ai
Products
DigitalGenius
Chatbot Platforms Software
DigitalGenius is a customer experience automation platform that combines ecommerce AI with customisable workflows and integrations. With 60+ retail and ecommerce-specific use cases available out of the box, DigitalGenius helps retailers to automate their responses to repetitive customer queries like "Where is My Order?" and returns/refunds. This results in faster response and resolution times, and frees up agents to deal with more complex queries.
Locations
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Primary
London, England E14 5RE, GB
Employees at DigitalGenius
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Matt Pluck
Senior Sales Engineer - Transforming e-commerce CX with conversational and generative AI
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Ben Alun-Jones
Chief Product Officer // Exited Co-Founder : Unmade
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Konstantin Vinogradov
General Partner at Runa Capital, investing in Open Source & AI/ML
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Bora Titizer
Chief Customer Officer at DigitalGenius
Updates
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This week! How do you turn negative customer service interactions into positive outcomes? Join our experts from Porto's Bakery & Cafe and World of Books Group to get to the bottom of it! #customerservice #customerexperience #cx
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DigitalGenius reposted this
Two icons. One match. Zendaya and Roger Federer go head to head in an epic game of air tennis. Explore more about our partnership with Zendaya at https://lnkd.in/d9yNjt9P #DreamOn #DreamTogether #Zendaya #RogerFederer
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Turning Negative Interactions into Positive Outcomes In customer service, a complaint or a customer issue does not need to be a disaster, but can actually be an occasion to win customers for life. We'll be joined by two very different types of retailers, who actually have much in common: Stefano De Berardinis from World of Books Group, and Rosa Rivas from Porto's Bakery & Cafe. Join us next Thursday: https://lnkd.in/eQ5qC33E #Customerservice #customerexperience #complaintsmanagement
Turning Negative Interactions Into Positive Outcomes
digitalgenius.com
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Should you tell your customers that the "person" responding to them is an AI? We think that on balance the answer is: yes. And here's why https://lnkd.in/egyUNjUF
Should you tell your customers you have an AI chatbot? - DigitalGenius
digitalgenius.com
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Incredible to see waterdrop® taking over parts of Waterloo Station this morning! Taking the world by storm, one (water)drop at a time! 💧 Kane Sakata Martin Vatchkov
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DigitalGenius reposted this
Guess what new DigitalGenius + Dixa features we been hacking together with Villars Gimm
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PrettyLittleThing.com have deactivated some customer accounts because they had a high number of returns. https://lnkd.in/eHdEZSPF Returns are such a pain for retailers, but a necessary pain. But that doesn't mean you can't use AI to help minimise the pain: 👮♂️ Detect possible fraud, and ensure they jump through the necessary hoops 🤩 Smooth the process for VIPs, and release refunds early 📨 Keep customers informed about the status of their return and refund Watch our video to see how it works!
How to minimise the pain of Ecommerce returns – DigitalGenius
digitalgenius.com