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Tame Your Inbox Like an ER Doctor
Communication Digital ArticleLessons on managing chaos from people who do it every day. -
How Much Truth Should You Share?
Business ethics Digital ArticleComments for this Make Your Case installment are now closed. Thanks to all who participated. This week’s guest commentator, Marshall Goldsmith, has posted his response to your comments and shared some thoughts of his own below. The opening to your cube is darkened by the familiar figure of a longtime colleague. Though you’re his immediate […] -
Do Your Employees Know Why You Believe in Racial Equity?
Leadership & Managing People Digital ArticleFive ways to communicate your commitment to DE&I. -
Expose Your Company’s Blind Spots
Customer experience Digital ArticleIs your company unintentionally keeping your most senior people from getting the feedback they most need? It can easily happen as an unintended consequence of success. Consider these situations: Senior executives at car companies drive only the newest models: For decades, the top executives at America’s leading automobile manufacturers always drove models fresh from the […] -
What Writing a Book Taught This Consultant
Communication Digital ArticleReaders and clients have some things in common. -
Live Life as an Experiment
Managing yourself Digital ArticleIt was an experiment. I was returning an item to the store from which I had bought it. The item was well within the return period, but there would be a 20% restocking fee. Could I evade that fee? What would I have to do or say to persuade them not to charge it to […] -
Leadership Summits That Work
Business management Magazine ArticleHow to stop putting your top people to sleep -
The Interview Question You Should Always Expect
Communication Digital ArticleWhether you are a new middle manager or a new President-elect, the common wisdom is that you have three months to make an impact in your new role. And... -
“Actually,” She Said, “He Works for Me.”
Consumer behavior Digital ArticleSurprised by a gender stereotype? React calmly, directly, and move on. -
Are Your Engineers Talking to One Another When They Should?
Business communication Magazine ArticleCost overruns, schedule slippage, and quality problems often result from a failure to provide timely information or resources. Here’s a way to help prevent that from happening. -
The #1 Killer of Meetings (And What You Can Do About It)
Meeting management Digital Article“That was dreadful. Not only was I bored, everyone else was bored too. Disengaged. I’m terrible at facilitating these kinds of meetings. But they’re so important. I’ve got to get better at it. I need to find a better way.” I wrote that in a journal entry about seven years ago. I still remember the […] -
The Science of What We Do (and Don’t) Know About Data Visualization
Design thinking Digital ArticleThere are still open questions, but the research can provide some answers about what works. -
How to Raise Sensitive Issues During a Virtual Meeting
Managing conflicts Digital ArticleCreate safety so people can open up. -
Swimming in Data? Three Benefits of Visualization
Analytics and data science Digital Article“A good sketch is better than a long speech…” — a quote often attributed to Napoleon Bonaparte The ability to visualize the implications of data is as old as humanity itself. Yet due to the vast quantities, sources, and sinks of data being pumped around our global economy at an ever increasing rate, the need […] -
How to Play "Friendly Hardball" in a Negotiation
Strategy & Execution Digital ArticleA simple - though counterintuitive - strategy. -
Three Ways to Say No to a Reference Request
Communication Digital ArticleHow to decline without causing offense. -
Making Relationships Work
Business communication Magazine ArticleThe best science we have on relationships comes from the most intense relationship of all—marriage. Here’s what we know about it. -
The Crisis Communications Playbook: What GM’s Mary Barra (and Every Leader) Needs to Know
Business communication Digital ArticleFive rules to follow. -
The Moment Social Media Became Serious Business
Communication Digital ArticleIt happened last year, around the first of July. In my experience, the switch was just about that abrupt. All last spring, most senior business leaders... -
How Retailers Can Reach Consumers Who Aren't Spending
Sales & Marketing Digital ArticleU.S. retail sales dropped a historic 8.7% in March 2020.
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Leadership Voice and Style
Communication Case Study8.95View Details This technical note is used in management communications or strategic communication courses in MBA or executive education programs where students are... -
MINI USA: Finding a New Advertising Agency (A)
Sales & Marketing Case Study11.95View Details Selling an intangible like advertising services is a difficult task. The first step is to understand how brands buy these services. What are they looking... -
Presentations (HBR 20-Minute Manager Series)
Communication Book12.95View Details Deliver powerful presentations that impress and move your audience. Feeling stressed about your upcoming presentation? Whether you're nervous about how... -
Work Smarter with Social Media: A Guide to Managing Evernote, Twitter, LinkedIn, and Your Email
Communication Book20.00View Details From managing email to building a social media presence, making smart use of technology is essential to professional success in a digital world. But using... -
George Martin at The Boston Consulting Group (C)
Organizational Development Case Study5.00View Details George Martin, managing partner at The Boston Consulting Group, is worried as some of his best performers have recently pulled him aside to discuss the... -
E-Mail Writing Exercise
Communication Case Study8.95View Details E-mail is often used as a substitute for a phone call or a meeting. This exercise addresses the appropriateness and effectiveness of e-mail as a channel... -
Racial Justice: The Insights You Need from Harvard Business Review
22.95View Details Seize this moment to advance racial justice at your organization. In the wake of widespread anti-racism demonstrations across the world, many companies... -
Anna Pessah: Lean Thinking at Summit Funding (A)
Technology & Operations Case Study11.95View Details This case was a runner-up in the Decision Sciences Institute (DSI) 2017 case competition. Anna Pessah, process engineer at Summit Funding (Summit), a... -
HBR Emotional Intelligence Boxed Set (6 Books) (HBR Emotional Intelligence Series)
99.99View Details How to be human at work. HBR's Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of... -
John Trani's First Year
Leadership & Managing People Case Study11.95View Details John Trani is Stanley Works' new CEO. This case describes his philosophy, communications, and actions during his first seven months in office, aiming... -
Netflix: Designing the Netflix Prize (A)
Technology & Operations Case Study11.95View Details In 2006, Reed Hastings, CEO of Netflix, was looking for a way to solve Netflix's customer churn problem. Netflix used Cinematch, its proprietary movie... -
SALES PROCESS REENGINEERING AT ROBIN
Sales & Marketing Case Study11.95View Details Robin is a B2B technology (SaaS) startup, founded in Boston, MA in 2014, that develops and sells workplace software products designed to help companies... -
The Rise of the Regional Sport Network Content Ownership in an Ever-Changing World: The YES Network in 2009
Sales & Marketing Case Study11.95View Details In 2009, the digital world was in a period of drastic change. The YES Network, the regional sports network linked to the New York Yankees baseball club,... -
MINI USA: Finding a New Advertising Agency (B)
Sales & Marketing Case Study5.00View Details Selling an intangible like advertising services is a difficult task. The first step is to understand how brands buy these services. What are they looking... -
Presenting in Teams
Strategy & Execution Case Study8.95View Details Most MBA internships conclude with a presentation where you detail the results of your major summer project. A lot is riding on your performance-namely,... -
HBR Guide to Dealing with Conflict
Communication Book21.95View Details While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at... -
HBR Guide to Building Your Business Case
Communication Book21.95View Details Get your idea off the ground. You've got a great idea that will increase revenue or boost productivity--but how do you get the buy-in you need to make... -
Camelback Communications, Inc.
Finance & Accounting Case Study11.95View Details Camelback Communications, Inc. has a poorly designed cost accounting system and is in the process of redesigning it. This case demonstrates how the old... -
Global Unichip Corporation A
Strategy & Execution Case Study11.95View Details Global Unichip Corporation (GUC) is a design services company that acts as a front-end to TSMC, the world's largest semiconductor foundry. In so doing,... -
Bright and Dedicated: What More Do You Want?
Organizational Development Case Study11.95View Details Susan Reynolds, a successful auditor with a big-six public accounting firm, was hired as controller in the accounting department of a medium-sized, highly...
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Tame Your Inbox Like an ER Doctor
Communication Digital ArticleLessons on managing chaos from people who do it every day. -
Christine vs. Work: How to Do Hybrid Meetings Right
How do you make sure everyone - whether in-person or remote - feels heard? -
How Much Truth Should You Share?
Business ethics Digital ArticleComments for this Make Your Case installment are now closed. Thanks to all who participated. This week’s guest commentator, Marshall Goldsmith, has posted his response to your comments and shared some thoughts of his own below. The opening to your cube is darkened by the familiar figure of a longtime colleague. Though you’re his immediate […] -
Do Your Employees Know Why You Believe in Racial Equity?
Leadership & Managing People Digital ArticleFive ways to communicate your commitment to DE&I. -
Expose Your Company’s Blind Spots
Customer experience Digital ArticleIs your company unintentionally keeping your most senior people from getting the feedback they most need? It can easily happen as an unintended consequence of success. Consider these situations: Senior executives at car companies drive only the newest models: For decades, the top executives at America’s leading automobile manufacturers always drove models fresh from the […] -
What Writing a Book Taught This Consultant
Communication Digital ArticleReaders and clients have some things in common. -
Live Life as an Experiment
Managing yourself Digital ArticleIt was an experiment. I was returning an item to the store from which I had bought it. The item was well within the return period, but there would be a 20% restocking fee. Could I evade that fee? What would I have to do or say to persuade them not to charge it to […] -
Leadership Summits That Work
Business management Magazine ArticleHow to stop putting your top people to sleep -
The Interview Question You Should Always Expect
Communication Digital ArticleWhether you are a new middle manager or a new President-elect, the common wisdom is that you have three months to make an impact in your new role. And... -
“Actually,” She Said, “He Works for Me.”
Consumer behavior Digital ArticleSurprised by a gender stereotype? React calmly, directly, and move on.