3 weeks ago
You are not providing any support. This company has set up their entire website to avoid giving support.
3 weeks ago
Imagine being this out of touch with their own player base. SMDH, I can't believe you people get paid to be this inept.
3 weeks ago
Thank you for bringing this thread to my attention.
I also find it rather ridiculous, as suggestions, displeasure, bugs and technical problems have been posted in the German-language forum for years (not just by me)!! As far as I can tell, nobody has been interested so far.
Respawn has cut off all possibilities of direct communication, they are present on Reddit, which they only use as an announcement platform.
So it's only a one-way street of communication.
They have no email address, no customer support, no phone number - instead they refer to this "community forum" where is no one to deal with technical issues. The EA-support team can't help either - you're fobbed off with empty phrases and a "what-to-do-list" is worked through.
So where is the immediate assistance from specialised staff that we so urgently need?
In my opinion:
1) Respawn do not want to help or to communicate with their community
2) EA can´t help
3) This forum is useless since most of the relevant topics are just ignored, closed or answered with empty phrases
But: At least two of my suggestions have been implemented
a) An "account-wide kills"-tracker
b) The Firing-range rework
So, somehow they are ! being informed about community-wishes and suggestions - but whether anything changes remains a matter of luck.
2 weeks ago
"Community" really needs to be qualified - because generally EA & the devs only bother to talk to the "pro" community and the woes of the 0.1%, as opposed to say... the 95% of the playerbase.
That said - EA will never care about "their community". They care about the whales who splash the cash on $200 skins and consider the rest of y'all parasites they have to put up with who cost them money.
a week ago
Tuesday
Wednesday - last edited Wednesday
@EA_Vendcera Could ya'll actually respond to tickets instead of this pointless stuff and acting like you care about the community please.
Thursday
Just so you know the CM's here do care about the community. That is why they are here.
As far as tickets go no one here at AHQ works on that stuff. In fact there are no tickets to be submitted here on AHQ.
If you have submitted tickets via EA help, with an EA advisor or the ToS team you need to contact them.