the app has timed

[deathssplan]

Hello i bought battle fround 2 on epic games when i try to install it, it leads me to the ea app but the app doesnt open it crashes instantly.

I will put 2 screenshots in this 

translating the second screenshot : the app has timed out  / the servers took too long to do their server thing, make sure you are connected to the internet and try again

[EA_Illium]

Hi @deathssplan Can we try to clear EA App's Cache (Top Left Menu > Help > App Recovery) 

[deathssplan]

didnt help

[EA_Illium]

Hi @deathssplan, To confirm what does the message in your second screenshot fully say?

[deathssplan]

https://www.youtube.com/watch?v=HVQOOl0lXh8&ab_channel=adassssssssssssssssss

here i made a video how it looks like

[EA_Illium]

Hey @deathssplan 

Thanks for creating the video for us!

Can we try to add Epic Games, EA app, and Battlefront 2 to a whitelist for any Antivirus or security you have?

If the issue continues, can we give the following a try as well?

• Clear EA App's Cache (Top Left Menu > Help > App Recovery) 
• Check for other applications that may be limiting EA App or Game performance
• Run the System File Checker tool, then Check for Windows and GPU updates  
• Restart your device in Clean Boot mode first then try again.

Thanks!