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How Netflix Builds High Performance
Applications at Global Scale
Prasanna Vijayanathan
Senior Software Engineer at Netflix
Prasanna Vijayanathan (he/him)
Senior Software Engineer at Netflix
■ Something cool I’ve done
■ My perspective on P99s
■ Another thing about me
■ What I do away from work
Your app
(phone, browser,
TV, multiverse?)
Your app
(phone, browser,
TV, multiverse?)
Your infrastructure
Your app
(phone,
browser, TV,
multiverse?)
Reverse
proxy/load
balancer
Data
Microservices
Your infrastructure
Your app
(phone,
browser, TV,
multiverse?)
Reverse
proxy/load
balancer
Data
Microservices
CDNs
Your infrastructure
Your app
(phone,
browser, TV,
multiverse?)
Reverse
proxy/load
balancer
Data
Microservices
CDNs
Users
Understanding your application
Observability and monitoring
Your infrastructure
Your app
(phone,
browser, TV,
multiverse?)
Reverse
proxy/load
balancer
Data
Microservices
CDNs
Users
Errors, latency
Your infrastructure
Your app
(phone,
browser, TV,
multiverse?)
Reverse
proxy/load
balancer
Data
Microservices
CDNs
Users
Errors, latency
Tracking
Your infrastructure
Your app
(phone,
browser, TV,
multiverse?)
Reverse
proxy/load
balancer
Data
Microservices
CDNs
Users
Errors, latency
Tracking
Your infrastructure
Your app
(phone,
browser, TV,
multiverse?)
Reverse
proxy/load
balancer
Data
Microservices
CDNs
Users
Errors, latency
Tracking
Your infrastructure
Your app
(phone, browser,
TV, multiverse?)
Reverse
proxy/load
balancer
Data
Microservices
CDNs
Users
Errors, latency
Tracking
Your infrastructure
Your app
(phone, browser,
TV, multiverse?)
Reverse
proxy/load
balancer
Data
Microservices
CDNs
Users
Errors, latency
Tracking
How Netflix Builds High Performance Applications at Global Scale
How Netflix Builds High Performance Applications at Global Scale
How Netflix Builds High Performance Applications at Global Scale
User Experience
Your infrastructure
Your app
(phone, browser,
TV, multiverse?)
Reverse
proxy/load
balancer
Data
Microservices
CDNs
Users
Your app
(phone, browser, TV,
multiverse?)
Users
Engagement
- Sessions
- Time spent on app
Environment
- Platform
- Device capabilities
- Network conditions
Experience
- Time to load the app
- Time to render
- Video quality
How Netflix Builds High Performance Applications at Global Scale
App
load
time
App load time
Diversity at scale
Diversity at scale
Platform
Memory
Computing & efficiency
Device
Location
Network
Geo
Needs
Preferences
Users
Diversity in devices
• Web
• Mobile
• TV
• Other devices (VR, Watches, Glasses,..)
Platform
• Crashes and errors
• Storage
• Buffering
Memory
• CPU/GPU
• Energy consumption
Computing and efficiency
Diversity in network
• Ethernet, Fiber, WiFi, 4G, 5G
Type of Network
• 1000s of providers
• different plans
ISPs
• bandwidth, throughput, errors
Factors impacting networks
Diversity in Users
• What does the user need from the app?
User's needs
• How does the user expect the app to behave?
User's preferences
Consistency of QoE
Consistency of QoE
Experience is relative
Users like to get expected behavior
Consistency of QoE
Provide the expected behavior every time
Do better whenever possible
Consistency of QoE
How to know what’s expected?
User disruptions
User
Disruptions
Needs &
Preferences
Environment
Needs & Preferences
App improvements
New product offerings, features, performance
Better feedback
Lower support calls
Longer sessions, more engagement
User
Needs &
Preferences
Distruptions Environment
Disruptions
Errors, crashes
Action fails
Loading spinners
User
Disruptions
Needs &
Preferences
Environment
Environment
User
Environment
Needs &
Preferences
Device
Make/model, platform, memory, CPU
Network
throughput, latency, errors
Others
time, location, seasonality
Disruptions
User
Disruptions
Needs &
Preferences
Environment
How could we do this?
QOE models
■ Devices
■ Networks
■ Disruption prediction
Transfer learning
■ Learn what’s good and bad for each user
How could we do this?
<Demo: building a model with a sample data set>
How could we do this?
<Demo: Show using SHAP values for interpretability>
What’s possible?
■ Constant iteration and improvement
■ Automatic feature selection and experimentation
■ The best experience possible, every user, every time.
First Last
email@address.com
@twitter
website/blog url
Thank you! Let’s connect.

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