One of my good friends is a big fan of the actor Al Pacino. It was her 60th birthday last year, so in December 2022 I booked tickets for the two of us, and another friend, to see him in person at a live 'in conversation' event in London. It cost £485. It was supposed to take place in April 2023 but shortly before we were told it was cancelled because Pacino had a diary change'. We waited to see if it would be rescheduled, but it wasn't so I contacted the company that put the event on, An Experience With, to ask for a refund. Nearly 15 months since the event was cancelled, I still don't have my money. The company has given various excuses. At one point I was told I needed to wait for 90 days before asking for a refund. Another time, it said I should raise a dispute with my bank as that would be the 'quickest resolution'. It also said it couldn't pay me back because of issues with 'funds held in the US'. I've now seen some concerning things about the company online and am worried I'll never get my £485. I have also tried Paypal, which I used to pay for the tickets, and Eventbrite, the website which sold them, but with no luck. Can you help?