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How to Make Rational Decisions in the Face of Uncertainty
Leadership & Managing People Digital ArticleA four-step approach. -
Managing AI Decision-Making Tools
Technology & Operations Digital ArticleHumans still need to be involved. This framework will help you determine when and how. -
New Books from the Press in September (Let Us Know What You Think!)
Decision making and problem solving Digital ArticleAs a matter of policy, we don’t review our own books, but we hope you will. Keep an eye out for the following Press titles in September, and let us know what you think of them in the comments. Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business by Josh Bernoff and Ted […] -
A Process for Human-Algorithm Decision Making
Decision making and problem solving Digital ArticleYour people will have new roles and need new skills. -
Is it Time for Mutiny?
Managing people Digital ArticleA close study of the real thing — seafarers’ insurrections during the Age of Discovery — might help you decide. -
Ethics in Practice
Business ethics Magazine ArticleAs the 1990s overtake us, public interest in ethics is at a historic high. While the press calls attention to blatant derelictions on Wall Street, in the defense industry, and in the Pentagon, and to questionable activities in the White House, in the attorney general’s office, and in Congress, observers wonder whether our society is […] -
In Praise of Uncertainty
Decision making and problem solving Magazine ArticleThe information technology explosion was set off by visionaries who thrive on uncertainty. Today that innovation-fueling uncertainty is in danger, a victim of its own success and excess. IT producers have historically built platforms that are useless standing alone, inviting others to parlay them into a variety of useful applications. The first PC makers shipped […] -
Are You Listening to Your Most Important Customers?
Customer experience Digital ArticleThe “silent majority” in the middle can make or break your business. -
On Bear Stearns, the Democratic Primary, and Other Avoidable Disasters
Risk management Digital Article“The wise men were all fools…What to do?” So sings Bruce Springsteen in his searing rocker, “Last to Die,” a lament about the endless miscalculations that led to our endless war in Iraq. That line was ringing in my ears as I read this morning’s headlines about the fiascoes gripping almost every element of our […] -
The Three Pillars of a Teaming Culture
Leadership & Managing People Digital ArticleCuriosity, passion, empathy. -
Breakthrough Ideas for 2008
Business law Magazine ArticleOur annual snapshot of the emerging shape of business. -
When Success is Born Out of Serendipity
Managing yourself Digital ArticleSeemingly well-planned “strategies” are often the result of random moments. -
Outsmart Your Own Biases
Cognitive bias Magazine ArticleHow to broaden your thinking and make better decisions -
Do You Have a Growth Mindset?
Leadership & Managing People Digital ArticleMindset is everything. If that statement seems too strong, consider that we bring these basic assumptions to every decision and action we make. Left unexamined,... -
The Case of the Downsizing Decision
Decision making and problem solving Magazine ArticleAndrew Jordan sat at his desk, absentmindedly watching a barge chug slowly upstream on the Thames. The dinner meeting he had scheduled with a select group of senior managers at Universal Products Company, Ltd. would begin in an hour. For three years, it had seemed enough to focus on the business problems of UPC’s Connectors […] -
How a Video Game Helped People Make Better Decisions
Leadership & Managing People Digital ArticleIt worked even better than other anti-bias programs. -
Spitzer: Another Leader Led Astray
Leadership Digital ArticleThe details don’t matter. For whatever the exact end of the story of Eliot Spitzer, it is the end. His immediate admission of transgression means curtains on the fabled if controversial career of Eliot the erstwhile dragon slayer. The question everyone is asking the morning after the night before is why. Why did a man […] -
Giving Up Is the Enemy of Creativity
Leadership & Managing People Digital ArticleThe best ideas take time. -
The Passive-Aggressive Organization
Decision making and problem solving Magazine ArticleIt’s a place where more energy is put into thwarting things than starting them, but in the nicest way. A startling percentage of companies, especially large, established ones, display the symptoms. -
An Astonishing Lack of Urgency (And What You Can Do About It)
Crisis management Digital ArticleI just left a very typical company that is facing the economic peril all around us. This is what I observed: Finger pointing. Everyone I spoke with said the firm was facing a difficult time, some talking in terms of a mild hurricane, others a full blown tsunami. But an astonishingly large number of people […]
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Mount Everest--1996
Strategy & Execution Case Study11.95View Details Describes the events that transpired during the May 1996, Mount Everest tragedy. Examines the flawed decisions that climbing teams made before and during... -
Process Fundamentals
Technology & Operations Case Study8.95View Details This note provides an introduction for a course or module covering the basic elements of production or service operations and how processes are managed.... -
Controlling Acid Rain, 1986
Finance & Accounting Case Study11.95View Details This case is designed to support a discussion of how to apply an economic evaluation of the appropriate level of control of an externality to a real problem... -
Creating Value for Stakeholders
Strategy & Execution Case Study8.95View Details Brief discussion of managing for stakeholders and the role this plays in achieving value creation and competitive advantage. -
Todovino: Can Your Rival Be Your Friend?
Finance & Accounting Case Study11.95View Details Todovino sells Spanish wines through wine clubs and web sites. Founder-CEO Gonzalo Verdera has partnered with many companies to create cobranded wine... -
Alpha and Omega
Organizational Development Case Study11.95View Details ... -
Preparing a Budget
Finance & Accounting Book9.95View Details A budget is a financial action plan for an organization. This guide will teach you how to: - Forecast future business results, such as sales volume, revenues,... -
Product Innovation at Aguas Danone
Sales & Marketing Case Study11.95View Details Aguas Danone de Argentina (ADA) faced an adverse scenario. Argentina was undergoing its worst economic crisis in history, and bottled water sales were... -
Restructuring JAL
Finance & Accounting Case Study11.95View Details Hideo Seto, the recently appointed chairman of the investment committee of the Enterprise Turnaround Initiative Corporation, must decide whether to push... -
Both/And Thinking: Embracing Creative Tensions to Solve Your Toughest Problems
30.00View Details An insightful and inspiring book on using "both/and" thinking to make more creative, flexible, and impactful decisions in a world of competing demands.... -
Real-Time Leadership: Find Your Winning Moves When the Stakes Are High
30.00View Details The best leaders, in the biggest moments, know how to read the situation, respond in the most effective way possible, and move forward. You can, too.... -
Utah Symphony and Utah Opera: A Merger Proposal
Organizational Development Case Study11.95View Details Anne Ewers, general director of Utah Opera, is awaiting the decision of the members of the board of the Utah Symphony and Utah Opera about whether to... -
Hola, Bandida: Launching a Beverage Brand with Purpose
Strategy & Execution Case Study11.95View Details Megan Méza is a half-Mexican female entrepreneur who quit her high-paying job in marketing to launch Bandida, a cold-brew horchata beverage brand. As... -
Jeanne Lewis at Staples, Inc. (A) (Abridged)
Leadership & Managing People Case Study11.95View Details Jeanne Lewis, after six years with Staples, Inc., is promoted to senior vice president of marketing. She is to work for fifteen months alongside her predecessor,... -
Being Your Best Collection (6 Books) (HBR Emotional Intelligence Series)
110.00View Details Manage your energy--and your mood. How to be human at work. HBR's Emotional Intelligence Series features smart, essential reading on the human side of... -
Andersen Consulting - EMEAI: Reorganization for Revitalization
Organizational Development Case Study11.95View Details Vernon Ellis, managing partner of Andersen Consulting -- Europe, Middle East, Africa, and India (AC -- EMEAI), is considering how best to reorganize.... -
Congestion Charging in London (B): The Economics of Charging
Leadership & Managing People Case Study5.00View Details In July 2004, Ken Livingstone, the Mayor of Greater London, had to decide whether or not to expand the system of congestion charging he had implemented... -
Chiapas: Reconciling Agriculture and Ecology
Leadership & Managing People Case Study11.95View Details The objective is to reconcile the trade-offs involved in setting an agricultural policy in delicate ecological settings and determine the role business... -
Urban Homesteading Assistance Board
Strategy & Execution Case Study11.95View Details Thirty years after its founding in 1973, New York City's Urban Homesteading Assistance Board (UHAB) found itself at a crossroads. The nonprofit, church-related... -
The Buenos Aires-Colonia Bridge (B): Sequel
Global Business Case Study5.00View Details This case recounts the work of a special Argentina-Uruguay bi-national commission convened to examine the economics of a proposed bridge that would link...
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How to Make Rational Decisions in the Face of Uncertainty
Leadership & Managing People Digital ArticleA four-step approach. -
Managing AI Decision-Making Tools
Technology & Operations Digital ArticleHumans still need to be involved. This framework will help you determine when and how. -
Mount Everest--1996
Strategy & Execution Case Study11.95View Details Describes the events that transpired during the May 1996, Mount Everest tragedy. Examines the flawed decisions that climbing teams made before and during... -
New Books from the Press in September (Let Us Know What You Think!)
Decision making and problem solving Digital ArticleAs a matter of policy, we don’t review our own books, but we hope you will. Keep an eye out for the following Press titles in September, and let us know what you think of them in the comments. Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business by Josh Bernoff and Ted […] -
A Process for Human-Algorithm Decision Making
Decision making and problem solving Digital ArticleYour people will have new roles and need new skills. -
Is it Time for Mutiny?
Managing people Digital ArticleA close study of the real thing — seafarers’ insurrections during the Age of Discovery — might help you decide. -
Ethics in Practice
Business ethics Magazine ArticleAs the 1990s overtake us, public interest in ethics is at a historic high. While the press calls attention to blatant derelictions on Wall Street, in the defense industry, and in the Pentagon, and to questionable activities in the White House, in the attorney general’s office, and in Congress, observers wonder whether our society is […] -
Process Fundamentals
Technology & Operations Case Study8.95View Details This note provides an introduction for a course or module covering the basic elements of production or service operations and how processes are managed.... -
In Praise of Uncertainty
Decision making and problem solving Magazine ArticleThe information technology explosion was set off by visionaries who thrive on uncertainty. Today that innovation-fueling uncertainty is in danger, a victim of its own success and excess. IT producers have historically built platforms that are useless standing alone, inviting others to parlay them into a variety of useful applications. The first PC makers shipped […] -
Are You Listening to Your Most Important Customers?
Customer experience Digital ArticleThe “silent majority” in the middle can make or break your business.