3 weeks ago
You may just need to clear the EA app cache as follows:
https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
If the issue persists, post over on the EA app board:
https://answers.ea.com/t5/Technical-Issues-PC/bd-p/ea-app-technical-issues-pc-en
Thanks.
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