Desync problem

[KIngPharoh23]

Product: Madden NFL 23
Platform:Microsoft XBOX One
Which console generation do you have? Microsoft Xbox One
What is your gamertag/PSN ID? TonedCloud
Date/time issue occurred Almost every day every ultimate team game
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Seasons
Summarize your bug I keep getting a desync
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I’m not sure
What happens when the bug occurs? I’ll be in the middle of the game and it pops up with desync very frustrating it’s making me not even want to get on .
What do you expect to see? I’m not sure I would just like to play my games without it desyncing
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I just want this bug gone 

[EA_Illium]

Hi @KIngPharoh23 Let's start by trying the following and checking if this continues...

• Try the steps in our Connection and Advance Connection Guides 
• Open you're Xbox NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
• Persistent Storage 
• Go to settings > Select Device & Connections > Then Blue-Ray 
• Select Persistent Storage > Clear Persistent Storage 
• Alternate Mac: 
• Go to settings > Select General  > Then Network settings 
• Go to advanced settings > Alternate Mac address > Select clear 
• Select restart 

[KIngPharoh23]

Yea unfortunately none of that worked I’m very frustrated with this I hate whatever bug this is . Was working fine I’ve never had this happen and the one time it happened now it doesn’t stop. 

[EA_Illium]

Hi @KIngPharoh23 Thanks for trying these to confirm you are on a One and not a Series X|S right? Can you try removing any other USB device you may have plugged into the console then launch the game again and check if this happens in a match?

Also, could we get info on the following?

Network Type:

Console NAT Type?

Are you on an insider Build?

If you are on a series X|S do you launch from quick resume or with the game completely shut off?

[KIngPharoh23]

I just have the regular Xbox one I don’t know much about these things but my settings are on this . 

[KIngPharoh23]

Did u get the picture of the settings ? I tried submitting it? 

[EA_Illium]

@KIngPharoh23 I do not see one, when you hit the "Reply" Button, it will take you to a screen you can enter text for a reply, In that box, you should have a button at the top to insert image.

[KIngPharoh23]

I keep taking the picture and it doesn’t let me submit it 

[KIngPharoh23]

There’s no way u guys can just get into my madden account and see what’s wrong I have a good team and it’s very frustrating keep getting desync every game 

[KIngPharoh23]

It says the nat type is open