SWBF2 - Account progress missing May 4th.

[fultronxwing]

XBOX One s

ID: FultronXwing

no error message 

[6enywj1m0neu]

I play on Xbox One. I was in a game as the Republic and realized I was a Shiny. I couldn’t equip any of my skins for any class. So I backed out to the main menu. There I saw I had no skins for anyone unlocked. I closed the game and when I reopened it, I no longer had access to obiwan or anakin. I also had lost all my 19000 credits and 110 crystals and 680 of the last ones I forget the name. It reset my whole account to zero. 

• Platform (or client): Xbox
• EA ID (PSN ID/Gamertag): DaManWithNoName
• Are you getting an error message? no
• Are you missing specific progress or has your account reset? Account reset 

[19087642]

@tommymoth Happened to me in the lobby.

[19087642]

• Platform (or client): Xbox series X/S
• EA ID (PSN ID/Gamertag): CT1406 Jäger
• Are you getting an error message?: No.
• Are you missing specific progress or has your account reset?: Yes. I am missing all of my skins, taunts, weapons / modifications, credits, Star cards, and maybe a few more things, but the levels for all characters are still the same and so are the unlockable star cards (none of them are unlocked, although I had unlocked them before)

This happened to me while I was in the lobby. I was looking through career stuff and all rewards were showing as 500 credits which kind of confused me, I was trying to find which achievement gave me the A280-CFE. Seeing as I couldn’t find it, I was looking around everywhere and I came back into career only to find that all of the rewards were suddenly missing. Then I toggled over to collections and all of my clones were shinies. I looked into it and everything was missing, and I would later realize that so were my credits, weapons, and Star cards.

[BKali23]

Hi i dont know why  im having this problem can someone tell me when we'll get our characters and cards restored

[DBaum8272]

Yeahh..The same thing happened to me this morning. It was fixed for about 15min, and it just now locked down again. I just hope that when all is said and done that EA does more good than harm to my account. I'm not a gamer and this is my first real time trying it all out. 

[FLAMINGDRAGONXX]

This has been happening with me too. 

[Xentyi]

Platform: Xbox Series S

Gamertag: Levxty

No Error Message Given

Missing Specific content including cosmetics, weapons, characters and in game currencies 

[ABSAL0MMM]

ı have a same problem just now. I was playing and some heroes and all cards are unlocked but why? ı thought maybe because of epic games.But ea need to be fixed.

[ABSAL0MMM]

Guys ı hade same problem but 2 minutes ago it seems fixed . Just now ı need to set all cards to my heroes again.