All game progress lost

[5bf885080ab6538f]

I show all my levels are there but all progress over years of playing is gone. 

[5bf885080ab6538f]

I lost everything but the levels 

[5bf885080ab6538f]

@tommymoth I played all week and last night and lost everything but my levels.

[dr4g0n128]

Same. I logged on after few months of not playing and all my cards, guns, skins, emotes and sound effects have been locked. General Grievous, obi-wan, dooku, Anakin and 'lando and L3-37' falcon got locked for some reason. The only thing that hasn't been reset is my levels, stats and progress in milestones!

[kingdon2488]

This is what has happened to me too. I’m hoping it’s a bug that can be fixed but idk if they are fixing stuff anymore? 

[dr4g0n128]

So I logged on after few months of not playing becuase its May 4th and all my cards, guns, attachments, credits, crystals, skins, emotes and sound effects have been locked.

General Grievous, obi-wan, dooku, Anakin and 'lando and L3-37' falcon got locked for some reason.

The only thing that hasn't been reset is all my hero levels, my rank, stats and progress in milestones

[KindredCanine85]

Ive been playing the game for years have almost every hero above level ten. I open the game and get into the match just to find out thay Grievous, Obi Wan, Dooku and Anakin have all been locked, as well as Lando and L3-37 in the Millennium Falcon. I have already tried restarting the game and that hasnt fixed the issue. Please get this figured out.

Edit: Just startes a game and found out ALL of my star cards and weapons have been locked, and i have no skill points on anybody. I am level 161 with the Heavy and should have several maxed out cards and weapons. Fix this ASAP.

[Indyyy72]

Also me, today the same situation. Do you have found a solve ? Thanks 

[Rodoshy]

• Platform (or client): PS4
• EA ID (PSN ID/Gamertag): Rodoshy
• Are you getting an error message? No
• Are you missing specific progress or has your account reset? Both, all my progress is gone
• If possible, share a Screenshot or Clip...
• If on PC, please share a DxDiag file and an EA app Error ID Number

[chewbacco5]

• Platform (or client): PC
• EA ID (PSN ID/Gamertag): Chewbacco5
• Are you getting an error message? no