May
I am following this closely, because I just got the game and 50 hours later it refuses to admit I clicked to open it.
May
The fact that troubleshooting the EA application is not helping in your case indicates that there is a problem on your system that is preventing the game from running.
There are Windows Update errors and a LiveKernelEvent error in your DxDiag, which indicates a hardware error.
1. Hit Windows key and X.
2. Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
3. Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
4. If errors are found, notify us. If no errors were found reaped steps 1 & 2.
5. Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
6. The system will start validating soon. If it throws an error, please list it here.
7. After it reaches 100% reaped steps 1 & 2
8. Inside PowerShell, CMD or Terminal enter “sfc /scannow” without quotes > ENTER.
10. Post the message you receive at the end of the processes here.
May
May
Please preform a clean boot and test the Game in clean boot mode.
In clean boot:
- Make sure the "EABackgroundService" remains enabled under point 3 in the guide.
- Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.
- Make sure any CORSAIR/Azus/Razer software is disable or deinstalled and that your GPU & CPU are not overclocked.
- Make sure only your Mouse and keyboard are connected to the PC.
If that also don't works:
May
May
May
@andresdecide I took a look at all the steps you have taken and wanted to ask when you did a clean boot, did you also do safe mode with networking?
When you created a new Admin account, did you give it admin privileges?
Past Windows Defender, are there any other security programs installed?
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May
May
@andresdecide Gotcha. So with only Windows Defender, and it simply not even attempting to launch, my guess after all the things you listed, is that something is blocking it, or when you launch it, it doesn't recognize where the game is. I.E. you have the EA app and the game on different drives or a different location! That may not always be the case.
These have been tested, yes?
No additional firewalls set up, or /modem/router security set up?
To see if your firewall is blocking a website, app, or port on Windows, go to Windows Firewall > Advanced Settings and check your Outbound rules. The game could have been blocked accidentally from launching.
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
May