Frequently Asked Questions

Enjoy 25% Off Knitwear. Code automatically applied at checkout.

PROMOTION - 25% OFF KNITWEAR

CONTACT & CUSTOMER CARE HOURS

ORDERS

SHIPPING + DELIVERY TIMEFRAMES

Australia

Free Standard - Australia Post. Orders over $200. Estimated Delivery Time - 5-10 business days.

Standard - Australia Post. Flat rate $10 . Estimated Delivery Time - 5-10 business days.

Express - Australia Post. Flat rate $15. Estimated Delivery Time: 3-5 business days.

Authority to Leave terms and conditions

Available at checkout
Australia Post will determine if there is a suitable safe place for the parcel to be left
Proof of delivery will be recorded
Zulu & Zephyr are not liable if the parcel goes missing when the authority to leave is chosen
No refund or replacement will be provided if a parcel is stolen

New Zealand

Free shipping - DHL - On orders over $200. Estimated Delivery Time - 3-5 business days.

Standard - Australia Post transferred to New Zealand Post. Flat rate $10. Estimated Delivery Time - 8-14 business days.

Express - DHL. Flat rate $35. Estimated delivery time - 3-5 business days.

Additional Information

Upon placing an order, you will receive a confirmation email. Once your order has shipped, you will receive a follow-up email with your tracking number and carrier details for convenient shipment monitoring. Orders placed before 1pm AEST will be dispatched on the same business day, while those placed after 1pm will be dispatched on the next business day.

Orders cannot be edited once placed. To amend the shipping address or cancel an order, please contact orders@zuluandzephyr.com immediately. Changes or cancellations are not possible after dispatch. Expect dispatch delays during sales. Express services begin after dispatch. During collection launches and holiday periods, please allow 1-2 business days for dispatch.

Download the Australia Post tracking - DHL or NZ Post apps for updates. For delivery issues, contact Australia Post, DHL or NZ Post directly.

Import Duties & Taxes

Import duties are applied based on the value of items purchased.

Payment is required only if the item's value exceeds NZ$1000 upon arrival in New Zealand. Local taxes and duties may be applied and collected by border customs and are not included in the final price.

For additional information, view customs.gov.nz

Return to Sender

If delivery fails multiple times or the customer refuses the parcel, it will be returned to the sender.

A $15AUD fee is charged for parcels returned to sender (RTS), deducted from the refund once received by the warehouse.

Resending the order incurs a $15 express shipping fee, in addition to the RTS fee.

For further assistance, contact orders@zuluandzephyr.com.

SALE POLICY

RETURN POLICY

Lodge full-priced items within 14 days of receiving via the returns portal or for instant refunds to re-purchase the correct size or style lodge via Refundid.

Options

Exchange the size
Exchange the style
115% Store credit (cannot be redeemed for a refund at any point)
Sale items are strictly final sale
Refundid - Instant refunds. Learn about ZZ X Refundid.

Please note, that exchanges are subject to availability once your return has been received and processed at our warehouse. All exchanges are sent by complimentary Australia Post Express Post.

ELIGIBLE ITEMS

We are happy to accept full-priced items for return, provided they are in the original condition—unworn, unwashed, and with all tags and liners attached. Please ensure that you try on all garments, including swimwear, while wearing appropriate undergarments.

Orders placed on full-priced items using WELCOME10 or 10% personalised codes are eligible for a full refund.

Sale items are strictly final sale only and cannot be returned.

Refunds will be issued to the payment method used at checkout. We are unable to transfer funds to different cards or accounts. If you used a Zulu & Zephyr gift card for your purchase, the refund will be transferred back onto the original gift card number.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria. Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.

RETURN POSTAGE

All returns are at the cost of the customer. We suggest adding return tracking to the Australia Post tracking or NZ Post apps for delivery updates.

SALE POLICY

All Sale items are strictly final sale only and cannot be returned at any stage.

Orders placed on full-priced items using WELCOME10 or 10% personalised codes are eligible for a full refund.

RETURN PROCESSING TIME

Your exchange, store credit or refund will generally be processed within 1 - 2 business days of receiving your returned items. Please keep your tracking number. We're unable to process lodged returns until received and assessed. We suggest adding return tracking to the Australia Post tracking or NZ Post apps for delivery updates.

SOLD OUT EXCHANGES

If you request an exchange, we cannot guarantee the item will be available when we receive your return. We recommend using Refundid for an instant refund and then repurchasing the desired size or style.

If the item sells out before we process your exchange, you will be refunded the original price you paid. In this case, you will also receive an automated email notifying you of the sold-out item.

FAULTS

If you have reason to believe your Zulu & Zephyr garment is faulty, please contact the store or wholesaler where you purchased the garment. Please attach proof of purchase, clear imagery of concern, and a detailed explanation of how the garment has been worn, washed, and overall cared for. All garments must be received and assessed before an outcome can be reached. If the product is determined to have a manufacturing defect, we will replace or provide a store credit of the purchase price according to your preference. If no defect is found or the product is outside the warranty period, we will return the product to you.

Byron Bay store - byronbay@zuluandzephyr.com

Bondi Beach store - bondibeach@zuluandzephyr.com

Zulu & Zephyr Online store - orders@zuluandzephyr.com

It does not constitute a defect if, in our reasonable opinion, a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions, using it in an abnormal way or failure to take reasonable care.

RETURN TO SENDER

On occasions, your order might be left at the nearby post office, or there may have been multiple delivery attempts. If the order cannot be delivered or if a customer refuses the parcel, it will be returned back to Zulu & Zephyr. Any parcels returned to sender (RTS) will incur a $15AUD fee, which will be deducted from your refund once the parcel is back in our warehouse. If you opt for the order to be resent, a $15 express shipping fee will be applied, in addition to the RTS fee. For further assistance, contact orders@zuluandzephyr.com.

STORE RETURN POLICY

30-day returns on full-priced items from the purchase date
Refund or store credit
Items must be returned to their original point of purchase
Proof of purchase must be provided to return garments
Garments must be unworn in original condition with all tags attached, including hygiene seal
Sale items are final sale and are ineligible for return
We are unable to accept in-store returns for products purchased online

ZULU & ZEPHYR BONDI BEACH

4&5 11-13 Hall Street
Enter via Gould Street
Bondi 2026
NSW

Store Hours
Monday - Saturday- 9am - 5pm
Sunday - 10am - 5pm

Contact our team
bondibeach@zuluandzephyr.com
02 9157 4060

ZULU & ZEPHYR BYRON BAY

10A/11 Banksia Drive
Byron Bay 2481
NSW

Store Hours
Monday - Saturday - 9am - 5pm
Sunday closed

Contact our team
byronbay@zuluandzephyr.com
02 5663 2619

RETAIL STORE POLICY

PAYMENT OPTIONS

DISCOUNT CODES

Promotional codes

Application - Promotional codes provided by Zulu & Zephyr can be applied during checkout on our website. Enter the code in the designated field and click "apply" before completing your purchase.

Promotion Value - Valid codes automatically apply associated discounts or offers to your order total upon entry.

Post-Purchase Assistance - If a code was not applied during checkout but your order was made during the promotion, contact our customer service promptly for possible refund consideration.

Usage Limitations - Each transaction allows for the use of one promotional code per customer.

Code Validity - Promotional codes have expiration dates and cannot be redeemed after expiry.

Non-Transferable - Codes are non-transferable, cannot be sold, and hold no cash value.

Modifications - Zulu & Zephyr reserves the right to modify or terminate promotional codes without prior notice.

General Conditions - Codes are subject to availability and cannot be combined with other offers unless specified. Additional exclusions may apply.

Contact Us - For inquiries or assistance with promotional codes, please contact our customer service team. Hello@zuluandzephyr.com

By using a promotional code, you agree to these terms. Zulu & Zephyr reserves the right to interpret and enforce these terms at its discretion.

10% CODES

Offer - Zulu & Zephyr provides a 10% discount on first purchases for customers who subscribe to our newsletter. Zulu & Zephyr may offer 10% personalised discount codes with a 7 day expiry from date sent. The code is unable to be redeemed once expired. For further assistance, contact hello@zuluandzephyr.com.

Redemption -To redeem the discount, enter the provided code during checkout on our website.

Applicability - The discount applies exclusively to full-price products. Offer cannot be used in conjunction with any other promotion. Offer cannot be applied to previously purchased items.

Refund Eligibility - Orders using the 10% code are eligible for a full refund.

Promotional Status - 10% codes are not classified as promotional discounts.

REFUNDID

At Zulu & Zephyr we suggest using Refundid to repurchase the correct size or style instantly - your refund is processed and visible in your account within minutes.

Refundid offers instant refunds for online returns, eliminating the wait for your items to be shipped back and inspected before issuing a refund.

Refundid is offered to all Australian online full priced purchases within 30 days. We do not accept store orders via the Refundid portal.

HOW TO USE REFUNDID

Simply visit www.refundid.com or click here.

Follow Refundid's straightforward 3-step process to receive your full refund in real-time. After completing the process, please send your return to -

ZULU & ZEPHYR
Order#
U 3 97 Centennial Circuit, Byron Bay NSW 2481

Please ensure you have read the Returns policy here.

For further assistance, refer to Refundid's FAQ section at www.refundid.com/help.

POST-REFUND PROCEDURE

Once you've received your refund via Refundid, your refund process is finalised. If you haven't shipped your items back yet, kindly do so to the address specified in Zulu & Zephyr's returns policy. Don't forget to provide Refundid with the relevant shipping tracking number by adding it through your Refundid account. For inquiries regarding the shipping tracking number, please contact Refundid.

REFUND DESTINATION

Upon signing up with Refundid, you're prompted to provide your BSB and Account Number. Refundid instantly transfers your refund to this account.

REFUND LIMITS

Please note that refund limits apply to returns processed through Refundid. Refer to Refundid's FAQs for more details.

NON-REFUNDABLE ITEMS

Refundid doesn't cover SALE items, as all SALE purchases are final and cannot be returned. Additionally, orders made using a gift card or store credit are not eligible for Refundid.

REFUND TIMELINE

Refunds processed through Refundid are instant, appearing in your bank account within minutes of lodging the return. If your refund isn't received within this timeframe, reach out to Refundid for assistance.

AFTERPAY OR KLARNA PURCHASES

Even if an item is bought using Afterpay or any other buy now pay later service, you're still eligible for a refund through Refundid by following the designated process. Please note that Refundid refunds won't settle any outstanding Buy Now Pay Later payments, so ensure to clear any remaining instalments with your Buy Now Pay Later provider.

GIFT CARDS

SIZE GUIDE

ORDER DISCREPANCY

In the unfortunate event that items are lost, stolen, or missing from an order, the following company policy applies:

Reporting Procedure

Customers must report any lost, stolen, or missing items from their order within 1 business day of delivery date. Reports must be submitted via email or phone.

Email - orders@zuluandzephyr.com

Phone - 02 5663 2620

Investigation Process

Upon receiving a report, our team will initiate an investigation to locate the missing items. This investigation may include contacting shipping carriers, reviewing security footage (if applicable), and conducting internal audits.

Resolution Options

Depending on the outcome of the investigation, the following resolution options may be offered to the customer:

Replacement: We may offer to replace the lost, stolen, or missing items with identical or similar products, subject to availability.

Store Credit: Equivalent to the value of the item for future purchases.

Limitations and Exclusions

We reserve the right to deny replacement, or store credit if there is evidence of fraudulent activity or misuse of our services.

Items marked as delivered by the shipping carrier's tracking information will be considered as such, unless proven otherwise through our investigation process.

Certain items may be excluded from coverage under this policy, such as those deemed to be of high value or limited availability.

Customer Responsibilities

Customers are responsible for providing accurate shipping information at the time of order placement.

It is the customer's responsibility to ensure someone is available to receive the package upon delivery or able to collect order from local post office or rearrange delivery with courier.

Communication

We are committed to maintaining open communication with customers throughout the resolution process, providing regular updates on the status of their report and any actions taken.

Policy Review

This policy will be reviewed periodically to ensure its effectiveness and relevance to our operations. Any updates or changes will be communicated to customers in a timely manner.

By adhering to this policy, we aim to uphold our commitment to customer satisfaction and provide fair and efficient resolution in the event of lost, stolen, or missing items from orders.

Zulu & Zephyr reserves the right to amend or modify this policy at any time without prior notice.

PRIVACY

Privacy Commitment

Your privacy is important to us, and we are committed to protecting your information.
We will not share or disclose your information to third parties or other sites.

Account Creation and Mailing List

When you create an account with Zulu & Zephyr, you have the option to join our mailing list for updates on products, pop-up stalls, and promotions.
To remove your name from our database, use the unsubscribe link at the bottom of any Zulu & Zephyr marketing email.

SMS Consent

By submitting the Zulu & Zephyr SMS consent form and signing up via text, you agree to receive marketing messages (such as promotion codes and cart reminders) from Zulu & Zephyr, including those sent by autodialer.
Consent is not a condition of purchase.
Message and data rates may apply, with frequency varying.
Unsubscribe anytime by replying STOP or using the unsubscribe link in the messages.

Order and Shipping

Orders will be shipped to the address provided by the purchaser, as long as it complies with our shipping restrictions.
All purchases are made under a shipment contract, transferring risk of loss and title to you upon delivery to the carrier.
You are responsible for filing any claims with carriers for damaged or lost shipments.

Website Information

We strive to keep our website information complete, accurate, and current.
However, there may be occasional inaccuracies, incomplete information, or out-of-date details.
Products may be unavailable, have different attributes, or have different prices than listed.
We may change price and availability information without notice and will correct any pricing errors as discovered.

Content Usage

The design, text, graphics, information, and other materials on this website are owned by or used with permission by Zulu & Zephyr and are protected by copyright, trademark, and other laws.
Use of these materials is only permitted with prior written permission.
For permission to use any material, email hello@zuluandzephyr.com.
You may not modify, reproduce, publicly display, perform, distribute, or use any materials for public or commercial purposes without authorization.
Unauthorized use may violate various laws and regulations.

Account Responsibility

Maintain the confidentiality of your account information and password.
Restrict access to your account and computer.
You are responsible for all activities that occur under your account or password.

WEBSITE TERMS

SMS Consent

By signing up for the Zulu & Zephyr SMS service, you consent to receive marketing text messages, including promotion codes and cart reminders, sent by autodialer. Consent is not required for purchase. Message and data rates may apply, and message frequency varies. You can unsubscribe anytime by replying STOP or using the unsubscribe link in our messages.

Shipping Limitations

Orders will be shipped to the designated address, provided it complies with our shipping restrictions. All purchases are governed by a shipment contract, meaning the risk of loss and title transfers to you upon delivery to the carrier. You are responsible for any claims regarding damaged or lost shipments.

Information Accuracy

We strive to ensure the information on our website is complete and current. However, it may occasionally be inaccurate, incomplete, or outdated. Products may be unavailable or differ from their listed attributes or prices. We may change price and availability information without notice and will correct any errors as they are discovered.

Placing an Order

To place an order, please follow the website instructions. Your order is an offer to purchase our products and services. After we receive your order, you will receive an Order Confirmation email. This does not confirm acceptance of your order. A contract is formed only when you receive a Shipping Confirmation email, confirming shipment of the specified products. We reserve the right to cancel your order at any time before acceptance and to limit quantities or refuse service without prior notice.

Use of Website

The design, text, graphics, and all materials on this website are owned by or used with permission from Zulu & Zephyr and are protected by copyright and trademark laws. Use of these materials is only allowed with prior written permission. For permission requests, please email hello@zuluandzephyr.com. You may not modify, reproduce, publicly display, or use these materials for commercial purposes without authorization. Unauthorized use may violate copyright and other laws. You are responsible for keeping your account information and password confidential and for all activities under your account.

Promotional Terms & Conditions

Australia

New Zealand

Additional Information

Import Duties & Taxes

Return to Sender

Sale Return Policy

Sale Orders

ELIGIBLE ITEMS

RETURN POSTAGE

SALE POLICY

RETURN PROCESSING TIME

SOLD OUT EXCHANGES

FAULTS

RETURN TO SENDER

STORE RETURN POLICY

Policy

Gift Card Terms and Conditions

PAYMENT METHODS

BUY NOW, PAY LATER

STORE CREDITS AND GIFT CARDS

CHECKOUT SECRUITY

INSTANT REFUNDS

Promotional codes

10% CODES

HOW TO USE REFUNDID

POST-REFUND PROCEDURE

REFUND DESTINATION

REFUND LIMITS

NON-REFUNDABLE ITEMS

REFUND TIMELINE

AFTERPAY OR KLARNA PURCHASES

Gift Card Terms and Conditions

Reporting Procedure

Investigation Process

Resolution Options

Limitations and Exclusions

Customer Responsibilities

Communication

Policy Review

Privacy Commitment

Account Creation and Mailing List

SMS Consent

Order and Shipping

Website Information

Content Usage

Account Responsibility

SMS Consent

Shipping Limitations

Information Accuracy

Placing an Order

Use of Website