70,457 total
Excellent exchange rate, easy to use App & transfer completed into bank account same or next day.
Brilliant service would recommend it all the time.
Low cost for transfer compared to others.
Date of experience: July 05, 2024
June 2024
Very easy site to use and everything about transfer went quickly and smoothly.
Regular communication from XE about transaction progress throughout. I will definitely use CE again.
Date of experience: June 29, 2024
I receive regular payments in US Dollars, into a UK-based US Dollar account.
I use XE.com to change my $ into £ sterling. The process is very simple: I log into XE.com and request a transfer of X,000 US$ to my Sterling bank account. I receive a transaction number and confirmation of the instructions to make the transfer. I then send the US $X,000, from my UK $ account to the account on the instructions from XE.com. with the specific reference number for the transaction. A few minutes later XE.com confirm receipt of the US$, and then a few minutes after that the £sterling amount is received in my UK Sterling account. The service has proved to be reliable and trustworthy. The overall rates I receive are the best that I can find, and the overall cost/rate is superior than making the transfer account-to-account within my bank.
Date of experience: June 22, 2024
I have been a customer of XE money exchange for a number of years, since moving from the UK to live in the Czech Republic. Throughout this time, the online application for a money transfer, has never let me down and the money normally arrives in my Czech bank account within 24 hours or so. The only time that I have experienced a short delay, is if I have ordered money on a Friday afternoon/evening, my bank doesn't receive it until the following working day ie. Monday. This has never caused me any problem. On the few occasions that I have had to telephone XE money, my calls were answered promptly, the staff couldn't be more helpful and I was dealt with most professionally. I cannot fault them, in all the years I have been a customer, so much so, that I have recommended them to family and friends. Keep up the good work!
Date of experience: June 22, 2024
It was very prompt and kept me informed imediately in the different stages of transferring money. Kept simple and not too complicated.
Very easy overall with all my details there and easy to access
Excellent service
Date of experience: June 30, 2024
Before i used Wise till i transferred a large sum and all hell broke loose and was treated like a criminal !
Xe is relaxed and treats its customers with respect and is from now on my preferred transfer company
Date of experience: June 19, 2024
In the past excellent service.
Now, very negative experience.
For a money transfer they ask for additional questions, which is ok. They have received the answers within 24hours and 6days after the transfer started, there is still no movement from XE.
Don’t use them.
Date of experience: June 30, 2024
I've been using XE Money Transfer for international wires between the US, Germany, and Austria for the last 3+ years. The speed-of-service (from the US, to XE, to the international bank) has improved significantly in the last 12-months - literally same day service for 2+ stages of the transfer). The service has always been dependable and reliable since I began using XE. I recommend the service.
Date of experience: June 29, 2024
Very efficient fast service and remitting money abroad is a painless process . You get the best rate available. So I trust XE to deliver all the time.
Date of experience: June 29, 2024
Alex our account manager was extremely helpful especially when we hit a snag with our US Bank messing up the second transfer. He sorted without any fuss and all went through without a hitch.
Date of experience: June 18, 2024
Reply from XE.com
We appreciate your kind words about Alex. We're thrilled to hear that he was able to provide excellent support and help you navigate a challenging situation. We strive to provide our customers with the best possible experience. We'll be sure to pass this feedback on.
It’s extremely satisfying
Try to take promotion $200 on transfer but could not get it
Everything otherwise is great
Date of experience: July 04, 2024
I have been using Xe for few years now and its easy and safe to send money to overseas and would recommend friends and family
Date of experience: June 22, 2024
Once set up and verified it is very easy to transfer money overseas on the XE.com site. The exchange rates are also really much better than other providers.
Date of experience: June 30, 2024
I have been using XE for years to transfer money between currencies, haven't counted, but easily 15x total. I much prefer them to Banks. The service is free, they use the float to make their money, which, in my opinion is fair enough. The banks do that as well, and charge a sizable fee to boot.
Date of experience: June 29, 2024
I deducted one star for being difficult to log in. Every time they update Android OS on my phone the Xe app forgets that I have asked for it to use my bio-metric login. Then I have to go dig out my password and re-enable touch ID. It's a minor annoyance, but annoying all the same.
Date of experience: June 27, 2024
Fantastic service from XE/HiFX. Knowing that I am an existing Customer who has used these service many times in the past made my recent Transaction Quick and Efficient to process. It pays to trust a valued Supplier and XE fits that bill perfectly!
Date of experience: June 26, 2024
I was afraid to use this company for 1st time but after doing a deep research online I decided to use it and I am very pleased with the outcome. My money has arrived safely and quickly the exchange rate was fantastic and on the top of that I have a £20 gift card! Thank you. I started recommending it to my friends and so far they have the same experience. 100% recommend
Date of experience: July 01, 2024
The website is ok, but the serves is poor. I had to find a new transfer service, and choose Xe because of its rating. Sent two small transfer to see how it worked, Two real problems. the time it took to transfer the money was from 8-14 days, much, much too long. One never went to the recipient because there was an intermediate bank and that bank messed up the documentation. The fellow who handled the correction was excellent.
Date of experience: June 08, 2024
Reply from XE.com
Hello Richard,
Thank you for providing feedback on the length of time it took for your recipient to receive your transfer. We’re sorry that this transfer took longer than you expected.
Sending money by ACH is a little slower than other payment methods. This is because we need to receive your money before we can transfer it recipient,to your recipient and it can take up to 4 working days to arrive with us.
Once we’ve received your money, your recipient should receive it within 1-4 working days.
For urgent transfers, another payment method may be better for you. You can find all of your payment options here (https://help.xe.com/hc/en-gb/sections/360005599978-Payment-methods).
So quick and easy to transfer funds.
What more could you ask for?
The rate and quote updates give you confidence you are getting the best possible exchange.
The 24 hour turnaround definitely a bonus.
Establishing an XE account was simple as is using the XE app.
Thanks for a 5 star experience.
Date of experience: June 29, 2024
Appalling customer service. I used to be a HiFx customer until Xe bought them out. They closed my account due to inactivity (I only transfer occasionally), then reactivated it on request, only to close it again a few weeks later with no warning or notification. The process to reactivate takes time, by which time the rates have moved. Absolutely useless and appalling treatment of a client who has moved significant amounts of money with them and their predecessor firm over many years. I'm going elsewhere.
Date of experience: July 04, 2024
Reply from XE.com
Hello,
Thank you for your feedback.
We are unable to identify you with the information you have provided and we are keen to help you.
Please contact our team so that we can look into this further.
You'll find our contact details here. (https://help.xe.com/hc/p/contact-details)
