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Consumer affairs

  • Concerned woman talking on smartphone having finance stolen from card

    Mobile banking: alarm as fraudsters take over handsets and raid accounts

  • England head coach Gareth Southgate wears an Oura ring as he hugs Cole Palmer after the Euro 2024 semi-final between England and the Netherlands

    Smart rings: England players hope £300 gadget will give them Euro 2024 edge

  • Customers at ATM

    Sarah lost her savings to a ‘money mule’ scam. She says Australia’s big banks have brushed her off

    Consumer groups say the only way the corporate sector will adequately tackle Australia’s ‘scam epidemic’ is if they are held financially liable for losses
  • Two Thames Water vans attending an incident parked on a street

    Ofwat accused of showing ‘contempt’ to customers over water bill price rises

    Politicians and campaigners condemn charging proposals, as regulator puts Thames Water into special measures
  • Close-up of a Thames Water banner on fencing by some waterworks saying 'Thank you for your patience'

    Water bills in England and Wales: how much more might you be paying?

    The regulator is allowing different companies to put up prices by different amounts. Here’s what it will mean in your area
    • US consumer prices unexpectedly fell in June, drawing Fed closer to cutting interest rates

    • Rise of £94 in water bills over five years is ‘bitter pill’, says chancellor

    • Consumer champions
      Dartford Crossing charge firm told me not to pay, but still fined me £2,230

  • A builder on a ladder repairing a roof

    Trader recommendation websites must vet firms, says watchdog

  • Front view of pink portable audio cassette player, cassette tape and vintage headphones on blue background

    Australian customer service
    My speakers don’t work properly and Apple won’t provide a refund. What are my entitlements?

  • Woman using Switchee thermostat

    UK tech startup raises £5m to prevent dangerous mould in social housing

  • Spectators wait to watch a Wimbledon match.

    Consumer champions
    Wimbledon’s service was at fault over ticket name change

  • Forms for applying for carer's allowance.

    Your problems, with Anna Tims
    I’ve been denied carer’s allowance for eight months after I owned up to a job

  • Graphic showing a heat pump and someone with their hands over their ears

    Heat pump mythbusters
    Will my heat pump be a noise nuisance to my neighbours?

  • Tiffany Norris holding a baby in a bedroom

    Babyproof a yacht? How the super-rich are turning to the ‘mummy concierge’

    Increasingly, no expense is being spared by the wealthy when it comes to tackling problems such as finding a £3,000 nightdress or brainstorming a name
  • Vrbo's website underneath a magnifying glass

    Your problems, with Anna Tims
    Vrbo’s luxury property bore no relation to the listing

    It cost £1,009, had one bedroom instead of three, and no heating. It was so miserable that we left
  • Front view of the holiday park

    Pontins booted to bottom of UK holiday park table again

    Top places go to smaller and independent parks, with Potters Resorts taking the no. 1 spot
  • A multicoloured screenprint of Kate Moss

    Top UK auction house told to stop taking buyer’s premium for charity sales

    Bonhams has been forced to clarify how it holds auctions for good causes after complaints about a recent sale
  • Professor Dali Kaafar,  Professor and Executive Director of the Cyber Security Hub, School of Computing Future Communications Research Centre; Macquarie University. Photograph by Mike Bowers. Wednesday 3rd July 2024.

    Real criminals, fake victims: how chatbots are being deployed in the global fight against phone scammers

  • Taylor Swift performs on stage at Wembley Stadium

    VIP Taylor Swift ticket holders get obstructed view – are pricey packages worth the cash?

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