This document discusses social media and the rise of fake news. It provides examples of different types of fake news and misleading information. It discusses why the spread of misinformation is problematic as it undermines trust. The document then offers some tips on how to be more skeptical of information found online and encourages people to verify news from multiple sources. It also provides several case studies of successful social media marketing campaigns, including Always' "#LikeAGirl" campaign and O2's response to an outage, highlighting best practices around building brands and responding to crises online.
Kiwi Kids News is a website created by Shem and Rachel Banbury to provide news for kids. The document discusses fake news, which are hoaxes or propaganda designed to look like real news stories. Fake news sites often use outrageous headlines to get clicks. The document also discusses how schools can help by teaching media literacy and research skills to help students identify fake news. It suggests Kiwi Kids News educates students through featured articles and lessons on evaluating sources and writing styles to stop the spread of fake news. The future may involve more education and relying on fewer, more trustworthy news sources.
This document discusses social media marketing and different types of advertisements. It begins by defining social media marketing as using social media sites to create content to attract attention and encourage sharing. This can help earn media exposure rather than relying on paid media. Social networks allow companies to interact directly with consumers in a more personal way than traditional marketing. The document then discusses different types of advertisements including online, email, newspaper, radio, television, and public speaking. It provides details on how each type of advertising can be an effective way to reach target audiences.
I was recently asked to put together a presentation on the fake news phenomenon for discussions with leading journalists and media institutions in a developing country, with extremely poor media literacy but strong growth around social media use, on how to both identify misleading content and also stem its flow, reach and influence.
Download the full presentation as a PowerPoint (with embedded videos) or as an Apple Keynote file, here - https://drive.google.com/open?id=0Bxbk4wYolphwcVk4bV85aEFtYXc
This document provides guidance on developing an effective social media strategy by answering five key questions. It recommends defining clear goals such as increasing sales or awareness. It also stresses the importance of setting metrics to measure success and assigning responsibilities to ensure goals are met. Finally, it advises providing valuable content to customers and using early successes to continue growing the strategy.
The document discusses advertising campaigns and provides details on various aspects related to developing an effective advertising campaign. It defines an advertising campaign as a series of advertisement messages that share a single theme or idea. The critical part is determining the champion theme, which sets the tone for the individual ads. An advertising campaign is an organized series of ads with identical or similar messages over a period of time. The document also discusses types of advertising campaigns based on geographical spread, purpose, and media used. It provides examples of different campaign types like those using word hooks, character hooks, or repeatable themes. Finally, it discusses considerations for planning an advertising campaign like identifying the problem, selecting the target audience, budget, and post-testing.
Twitter is a social media platform that allows users to post short messages called tweets. It was founded in 2006 by Jack Dorsey as a way for people to communicate in short bursts about what they are doing. Tweets are limited to 280 characters. Users can follow other users and see their tweets in their timeline. It has become popular for connecting with others who share interests and getting real-time updates from events.
Social media allows marketers to communicate directly with customers in a conversational way to spread their message and help personalize their brand. It provides an identity for products and services and helps create relationships with potential customers who may otherwise be unaware. Marketers can use social media to interact with consumers and provide feedback. The advantages include low-cost global advertising, direct customer interaction, relationship building, quick feedback, and increased brand awareness and sales. However, there are also risks like wrong feedback, privacy issues, targeting the wrong audience, and potential relationship damage from false complaints. Overall, social media can be helpful for marketing if used strategically.
This document discusses fake news and its origins, types, effects, and how to identify it. It notes that fake news is false information published as real news to mislead people. It originated on social media platforms like Twitter, Facebook, and WhatsApp where fake accounts spread misinformation. There are four main types: satire/parody, misleading news taken out of context, sloppy reporting to fit an agenda, and intentionally deceptive fake news. The effects include misleading people, damaging trust in real news and institutions, and negatively impacting culture. It provides tips to identify fake news such as checking sources and evidence. [/SUMMARY]
Digital marketing is marketing that makes use of electronic devices such as computers, tablets, smartphones, cellphones, digital billboards, and game consoles to engage with consumers and other business partners. Internet Marketing is a major component of digital marketing.
The document provides guidance on developing a social media strategic plan. It recommends starting with profiling the target audience and setting goals and objectives. It then discusses auditing current social media profiles, developing a content strategy, defining success metrics, preparing to monitor social channels, and using analytics to track progress and adjust the strategy. The document includes exercises to help with setting objectives, auditing profiles, researching competition, setting guidelines, identifying relevant platforms, developing a content plan, and determining metrics.
Online journalism, strengths and weaknesses, citizen journalism, history of online journalism (including comprehensive history of online journalism in Nepal)
The document discusses social media marketing and provides guidance on developing a social media strategy and plan. It defines social media and its key characteristics. It then outlines the benefits of social media marketing, including increased traffic, high quality links, and complementing other marketing efforts. The document proposes a four step approach to social media planning focusing on business goals, customer needs, engagement plans, and success metrics. It also provides examples of social media management, monitoring, and campaign activities across various social media platforms.
This document discusses media effects and different types of media effect theories. It defines media effects as changes in individuals and society that result from exposure to mass media across various channels. The document outlines two main types of media effect theories - direct effects theory, which assumes media has powerful and immediate effects, and indirect effects theory, which recognizes individuals perceive media differently. It also discusses six types of individual media effects and four ways media can influence these effects through acquiring, triggering, altering, or reinforcing functions. Finally, the document presents templates to categorize individual and macro-level media effects research.
Social media in India is growing rapidly, with over 21 million regular users spending over 100 minutes per month on social networks. Most users are between 18-45 years old, representing a lucrative demographic. Marketers should focus on two-way engagement through relevant and timely content across major platforms like Facebook, Twitter, blogs and LinkedIn to build relationships and drive viral sharing.
Social media refers to activities that integrate technology, social interaction, and sharing of content like words, photos, videos, and audio. It allows for two-way communication rather than just broadcasting messages. Businesses are increasingly using social media for marketing, recruiting employees, and building trust with consumers who rely more on peer recommendations than traditional ads. As social media continues to grow in importance, it will be critical for businesses to effectively engage in conversations on these platforms.
The advertising industry in Pakistan was in a poor state after independence in 1947 as major advertising hubs in India became part of India. The first local advertising agency, Wilintas International Karachi, was established and several international agencies later opened Pakistan offices. While local agencies struggled with limited resources, international agencies dominated the market. After 1950, many new local agencies were established but international agencies closed in 1955 due to policies, benefiting local agencies. Now there are over 100 agencies in Pakistan, most with branches across major cities. The future of advertising agencies in Pakistan is promising but they must adapt to changing global trends.
The terms earned, owned and paid media have become very popular in the digital marketing space. Together they can be applied as a simple way for digital marketers to categorize and ultimately prioritize all of the media options they have today.
How Social Media Is Changing The World - Prepared for SOAS, University of LondonGirish Balachandran
The document discusses how social media is changing the world. It provides examples of successful social media campaigns from Microsoft, Avanade, Sears, O2 mobile network, and Singapore Changi Airport. It also discusses lessons learned from these examples, such as the importance of engaging customers, being agile, and focusing on return on investment. The document then covers how marketing has evolved from mass marketing to more targeted tribal and social movements online. It concludes with tips for building a career in marketing.
This document discusses media management and planning. It defines different types of media including print, broadcast, outdoor, and internet advertising. It describes key characteristics of each media type and considerations for setting media objectives and strategies. The objectives are reach, frequency, continuity, and cost. Media planning and strategy involve decisions about promoting to the target audience within the media budget by selecting appropriate media and scheduling.
UMass Journalism News Literacy Week 13: Deconstructing Social MediaSteve Fox
The document discusses techniques for evaluating the reliability of digital news sources. It introduces the IMVAIN system for assessing sources, where I=Independent, M=Multiple, V=Verified with Evidence, A=Authoritative/Informed, I=Named, and N=Not Self-Interested. It emphasizes that independent, evidence-based sources from named experts are most reliable. The document also stresses the need to corroborate information from multiple reliable sources and consider the context and potential biases.
The document discusses living in a post-truth world and provides tips for determining the reliability of information. It recommends using a finder's guide to facts that involves thinking critically about claims, checking if headlines match stories, verifying quotes are in context, and being skeptical of attacks on generic enemies. The document advises broadening news sources, recognizing some falsehoods are sincere, and supporting consistently reliable sources.
How to Think in the Information Age: Finding Facts in a Post-Truth WorldSt. Petersburg College
With an ever-increasing daily torrent of information raining on people from almost every perceivable angle, it is impossible to process it all and, more importantly, to “separate the wheat from the chaff.” It is vital for everyone to be able to verify the accuracy and authority of information found on the Web while being able to detect bad data and lies to achieve the final goal of making intelligent decisions. As 21st Century library and information professionals, it is essential that we know how to think in the Information Age and to be able to pass this skill on to our users. In this webinar:
~ discover what misinformation is and explore ways to combat it.
~ learn to recognize misleading news, statistics, graphs, infographics, and more.
~ understand basic fallacies and how to detect bias.
~ appreciate how fast information spreads on social media and gather tools to help you become a stronger digital citizen.
~ utilize the scientific method to become a critical thinker in the Information Age.
This document discusses communication and media literacy. It covers 5 core concepts: (1) media messages are constructed, (2) media have unique creative languages and codes, (3) people experience media differently based on individual factors, (4) media have embedded values and points of view, and (5) media messages are constructed for profit and power. It provides examples to illustrate these concepts such as how television can influence elections and how most media production is a business aiming to make profits.
The document discusses different types of social media including blogging, microblogging, social networking, media sharing, social news and bookmarking, online forums, and widgets. It describes blogging as a form of content management that allows users to easily write and publish posts. Microblogging is similar but limits posts to short texts about what the user is doing. Social networking connects users with friends through profiles with personal information. Media sharing allows uploading photos and videos for public view. Social news and bookmarking provide links to online content that users can rate, vote on, and share with others. Online forums are spaces for discussion around topics of interest. Widgets are another potential type of social media.
This document discusses key concepts related to media. It defines media as carriers and delivery systems for entertainment, information and advertisements. It distinguishes between media (classes of carriers) and vehicles (individual carriers within a medium). It also describes different classes of media such as mass media, traditional vs. nontraditional media, and cybermedia. The document then examines factors to consider when selecting media, such as costs, advantages and disadvantages. It introduces important media planning concepts like objectives, strategies, research, negotiation, execution, and analysis.
How do post-truth and fake-news changed our reality? Serafima Gurova
На неделе с 13 по 17 марта в Женеве проходит международный коммуникационный форум World Communication Forum Geneva Week | Annual WCF Meeting. Я выступила в рамках медиа-панели, посвящённой фейк-новостям и гиперреальности.
The document discusses how the media constructs our reality through selection and omission of information. It states that a major part of our understanding of the world comes from pre-constructed observations and experiences presented by the media. Furthermore, the media have built-in attitudes and interpretations, so the media rather than ourselves are largely constructing our reality.
Fake News, Alternative Facts, & Confirmation BiasNicoleBranch
This document outlines a presentation on defining and recognizing fake news, media bias, and editorial perspectives. It discusses tools for being a more critical media consumer and reflecting on the role of diverse, high-quality media in a democracy. Key terms like fake news, media bias, and editorial perspective are defined. Participants are asked to analyze their own media sources and look for alternate viewpoints on the same topics. The goal is to engage participants and help them recognize different types of media perspectives and consumption habits.
The document provides an overview of postmodern media theories and concepts. It discusses key postmodern thinkers like Baudrillard and Lyotard who rejected the idea of objective truth and reality. Postmodern media is described as challenging conventions by making the audience aware of texts as constructions. Examples of postmodern films, TV shows, and games are given that play with narrative structures and hyperreality. The Matrix is highlighted as a potentially postmodern film for aspects like breaking conventions with "bullet time" sequences and drawing attention to the film's construction.
Postmodern media rejects the idea that any media product is more valuable than another. It argues that our sense of reality is now dominated by popular media images, and the distinction between media and reality has collapsed. Postmodern media is characterized by hybridity, bricolage, simulation, and disjointed narratives that mimic the uncertainties of postmodernity. Experts claim that economic and cultural changes have led to a society dominated by images and short attention spans.
Gender equality - is really a big issue. Today advertising makes an impact to change the common stereotypes over the whole world and help al men and women to act and live differently. At this desk the are some main cases from 2013 to 2016 discovering different insights and fears.
This document provides an overview of key concepts in postmodernism. It contrasts modern and postmodern eras, noting that postmodernism involves fragmentation, uncertainty, and constant choice rather than clear structure and identity. Some key features of postmodernism discussed include relativism, consumerism, transforming identity, disillusionment with progress, and the impacts of globalization and technology. Examples like reality TV, Disneyland, and blending religious practices are used to illustrate postmodern concepts.
Truth and Dare - Out of the echochamber into the fireJason Mesut
This document provides a summary of a presentation given by Jason Mesut on the topics of truth and dare in the field of user experience (UX). Some of the key points made in the presentation include:
1) There is no single universal truth in UX and celebrating individual "rockstars" can weaken the field by promoting dogma over practical techniques.
2) Most UX work is done by practitioners who are not well-known, and some of the quietest people have valuable insights to share.
3) The UX field is at risk of "eating itself" as the term becomes diluted and salaries increase disproportionately for junior practitioners providing lower quality work.
Stamping out "pre
This document discusses the rise of "fake news" and its impact on media consumption and politics. It notes that fake websites are pushing political agendas while claiming journalistic standards, and are changing how people consume media. Some key points made include:
- Social media platforms like Facebook and Twitter are increasingly how people get their news, especially younger generations, but the reliability of news on these sites is questionable.
- The rise of "alternative facts" and celebrity gossip passing as news has blurred the lines between facts and falsehoods for many consumers.
- Younger generations in particular seem to prioritize entertainment over factual news in their media diets and do not carefully fact-check information on social media.
- This
This document provides information about purchasing a 3Com 10505-04 Advanced RMON Management Module from Launch 3 Telecom. It describes how to purchase the product via phone, email, or by sending a request for quote online. It also details Launch 3 Telecom's payment options, same-day shipping policy, warranty, and additional services offered like repairs, maintenance contracts, and equipment deinstallation.
El documento presenta información sobre delitos sexuales desde una perspectiva médico-legal. Explica brevemente el marco legal de los delitos sexuales según el código penal y otras leyes relevantes. Describe los hallazgos clínicos típicos de una víctima de violación y los exámenes requeridos como hisopados y pruebas de embarazo o enfermedades de transmisión sexual. Finalmente, presenta un caso jurisprudencial sobre la condena de un hombre por violación de un adolescente.
This document provides an overview of social media and its relevance for small businesses. It discusses key concepts around social media, popular platforms, who uses social media and why, and how businesses are adopting social media. The document emphasizes that social media is huge in terms of users and time spent, trusted as a source of recommendations between consumers, and impacts businesses by allowing people to talk about brands. It provides tips for businesses to get started with social media, including forming a team, setting objectives, and choosing appropriate strategies and metrics to measure return on investment.
The document summarizes the author's experience and key learnings from attending the Social Fresh conference in Tampa, Florida. The conference had over 300 attendees and featured presentations from influencers like Chris Brogan and Jay Baer. The author shares their top 3 takeaways from the event: 1) Social media is about real people, not just profiles; 2) Big data is increasingly important for social media insights and targeting; and 3) Mobile engagement is critical as people spend more time on their devices.
This document summarizes Nikki Sunstrum's presentation on goal driven social media communications. Some key points from the presentation include:
- Social media usage statistics showing its growing popularity and integration into daily life.
- An overview of popular social media platforms and their growth rates.
- A discussion of how organizations can utilize social media for transparency, customer service, and promotion/marketing.
- Tips for social media strategy including focusing on strengths, identifying target audiences, driving messaging, and adding value.
This document summarizes Nikki Sunstrum's expertise in social media and experience managing social media for the University of Michigan. It provides statistics on social media usage and how the University of Michigan ranks among other colleges. It offers tips for how to effectively use social media and highlights the importance of having a strategy, engaging content, and establishing guidelines.
Social Media Update: What's Hot and What's Not - October 2013 Julia Campbell
Here are the slides from my presentation and seminar at the Enterprise Center at Salem State University, titled Social Media Update: What's Hot and What's Not.
1. Corey McPherson Nash discussed using social media to engage audiences by first understanding who the target audiences are and what goals and strategies will be used.
2. They recommend having authentic conversations to strengthen current audiences and engage new ones by providing remarkable content for people to discuss.
3. Organizations should monitor social media to understand their brand perception and engage with audiences by asking questions and facilitating discussions in a way that fits their culture.
Social Media, the "building" of shared meaning among communities, is becoming more pervasive in our personal and professional lives. Facebook, Twitter, Flickr are common day references.
As a branding and design firm, Corey McPherson Nash uses social media to project who they are, how they think, and what they're up to. CMN engages their clients (and prospective clients) in social media to better understand the client's brand and audiences. Learn various approaches to social media: is it appropriate for you? how do you build an audience? Is it worth your time?
Corey McPherson Nash, a national branding and design firm, helps organizations achieve measurable brand equity across a wide variety of print and interactive communications. Widely recognized for its thoughtful design and strategic insights into the critical task of brand iteration and creative development, it is the branding studio of choice for a wide range of leading business, educational, and cultural institutions.
Marketing with New Technologies Presentation by Angie A. Swartz (@aaswartz) and Christine Geltz (@geltzcomm) at the Dorothy Chandler Pavilion given July 23, 2009 as part of Reflections on Leadership-Women's Business Conference sponsored by The Metropolitan Water District of Southern California. For more information, email Angie@squaremartinimedia.com.
What might the future of social media look like?CharityComms
Tony Wright, head of creative strategy, Eight & Four
Marie Faulkner, senior social media manager, Marie Curie
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
This document discusses social media marketing. It begins by defining social media and listing some major social media platforms like Facebook, Twitter, Google+, LinkedIn, and Instagram. It then discusses the history of social media and how it has evolved from letters and telegraph to today's platforms. Some key social media statistics and trends are also presented. The document also provides examples of how businesses can use social media for objectives like communication, customer service, research, reputation management, and sales. It concludes by presenting a case study of how a small business called Concept Women Footwear used social media successfully to increase their sales and customers.
The document discusses social media trends revealed by the Wave studies conducted by UM over 7 years. It finds that inherent human needs drive social behavior, including relationship building, diversion, progression, recognition, and learning. Meeting these needs through social media can benefit brands by building desirability and driving sales. However, simply tracking trends is not enough; brands must understand the motivations behind trends to know when and how consumers are engaging with them. The rapid growth of smartphones is transforming the digital landscape by becoming the dominant internet-connected device.
The document provides an overview of how to effectively use social media for brands. It discusses developing a brand voice, finding target audiences, best practices for content creation and posting, and analytics. Examples are given of brands like Coca-Cola, Clarisonic and Dell that have successfully applied these strategies across platforms like Facebook, Twitter and YouTube to grow communities and drive business goals. Local business Puritan Cleaners is highlighted for its community-focused social media approach.
10 Social Best Practices from the Best Social Brands of 2013Ben Grossman
You see the biggest brands in the world winning the social media war and are left wondering: How can my business get the most out of social? This presentation explores how to leverage best practices from the biggest and best social brands in the world for your company (that may not have a big budget). This 2013 round-up of social media anecdotes offers 10 actionable recommendations to help your business go to the next level. It was originally presented at Hubspot's INBOUND 2013.
The document discusses the rise of social media and how businesses can leverage various social media platforms. It provides an overview of popular social networking sites like Facebook and LinkedIn, microblogging platforms like Twitter, photo and video sharing sites, and blogs. The document outlines 10 keys to social media success which include experimenting personally, having a strategy, listening to audiences, giving generously, and measuring results. It emphasizes that social media is about dialogue and relationships rather than broadcasts, and cautions that social media alone cannot fix underlying issues with products or customer service.
Reputation in Social Media 2014 #SBPSMO Martyn Rosney
This presentation includes steps to building your reputation as a social brand and also how to protect that reputation in times of crises. Presented at the Sunday Business Post Social Media Masterclass on November 13th in the Gibson Hotel.
The document discusses how storytelling is important for branding and marketing. It provides examples of successful brands that utilize storytelling like Lune Patisserie and Dollar Shave Club. The document then offers various strategies for finding and sharing a brand's story, such as understanding brand archetypes, creating personas, connecting with influencers through guest blogging and social media, and encouraging customers to share stories. Overall, the key message is that developing and sharing compelling brand stories can help engage customers and drive business.
The document discusses the rise of social media and its importance for businesses. It notes that 2/3 of internet users visit social networks and that visiting social sites is now the 4th most popular online activity. It provides tips for businesses on how to successfully utilize social media, including having a strategy, listening to customers, giving generously, and measuring results. The document emphasizes that social media can help improve customer service and word of mouth if the company's product or service is good, but social media alone cannot fix a poor product.
The document discusses the rise of social media and its importance for businesses. It notes that 2/3 of internet users visit social networks and that visiting social sites is now the 4th most popular online activity. It provides tips for businesses on how to successfully utilize social media, including having a strategy, listening to customers, giving generously, and measuring results. The document emphasizes that social media can help improve customer service and word of mouth if the company's product or service is good, but social media alone cannot fix a poor product.
The document summarizes key findings from the Wave project, which has tracked social media trends globally over 7 years. It finds that while growth has been unprecedented, the true story is of social media's evolution in meeting fundamental human needs. Specifically, the 3 main points are:
1) Social media usage has grown from a niche activity to a global norm, driven by inherent human desires for connection and self-expression.
2) Smartphones have become the dominant internet-connected device, increasing their penetration nearly 70% from the previous Wave study.
3) Rather than just tracking trends, the project has learned to examine the underlying human motivations driving social behavior in order to provide more meaningful insights for brands.
Over the course of 7 years and surveys of nearly 200,000 internet users across 72 countries, the Wave project has tracked the unprecedented growth of social media. However, Wave has shown that the real story is one of social media's evolution, as it has transformed users from passive observers to active content creators and influencers. Wave also revealed that understanding the fundamental human needs and motivations behind people's social behaviors provides more meaningful insights than simply tracking the latest trends.
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Social Media and Fake News, Brand Building and Start-ups
1. SOCIAL MEDIA
1. The rise of fake news
2. How to build a brand in a post-truth era
3. Powering your start-up
G i r i s h B a l a c h a n d r a n
@ G i r i s h a m 1
g i r i s h @ o n p u r p o s e c o n s u l t i n g . c o m SOAS
March 7, 2017
2. “IT MUST BE TRUE
I’VE SEEN THAT CLAIM SEVERAL TIMES TODAY”
S o c i a l M e d i a & T h e R i s e o f F a k e N e w s
G i r i s h B a l a c h a n d r a n
@ G i r i s h a m 1
SOAS
March 7, 2017
10. Why should we care?
Breakdown of trust. Propaganda
and emotions are shaping
opinions, not fact
Business will become
less bold, less brave
Brands will need to take a stand,
now more than ever
11. What’s made this post-truth era a reality?
HYPER-CONNECTIVITY DELUGE OF CONTENT PEOPLE PREFER STORIES
OVER FACTS
12. What can we do?
BE
POSITIVELY
SKEPTICAL
Always read the label – which means check the source, question headlines that make declarative statements,
look for the story to be validated or confirmed elsewhere – David Gallagher, President Omnicom Group
People on Facebook should use the 'Report' functionality to report content that violates our community
standards – Facebook
21. How we measured success
Drive relevance with an
emotional connection to Always
Drive popularity through
top of mind awareness
Increase
penetration
Create cultural
change
01
02
03
04
22. THE
RESULTS
01
02
03
04
05
90m+ views; number two viral video
globally1
1100+ earned-media placements and
4.4bn+ media impressions in the first
three months
Always Twitter followers tripled in the first
three months; Always YouTube Channel
subscribers grew 4339%
177,000 #LikeAGirl tweets in the first three
months, including many celebrities
Higher-than-average lift in brand preference; claimed purchase
intent grew more than 50% among our target
IN A STUDY CONDUCTED
IN DECEMBER 2014,
almost 70% of women and 60% of
men claimed that "The video
changed my perception of the
phrase 'like a girl'".
26. #TwitStorm –
O2
Case study 4:
Calming a
http://www.wired.co.uk/news/archive/2012-07/17/o2-outage-social-
media-masterclass
27. #TwitStorm –
O2
#SocialMedia
Win
Case study 4:
Calming a
BEING DIRECT
Customer (@gay_platform): "@O2 We're still waiting
for that apology.. or maybe they texted me and I can't
see the message because my phone DIDN'T WORK"
O2 response: "@gay_platform Firstly, here are
our deepest apologies. Network should be back
up and running for you. How's your service?"
28. #TwitStorm –
O2
#SocialMedia
Win
Case study 4:
Calming a
PERSONALISATION
Customer (@24vend_Ltd): "@O2 had to travel to
Italy to get signal -- desperate times!!!"
O2 response: "You can come back now. We're
back in business :)"
29. #TwitStorm –
O2
#SocialMedia
Win
Case study 4:
Calming a
FIREFIGHTING
Customer (@MrJeb): "Oi! O2! Because of you I
missed a call from my dear old mum. For that I think I
owe you a pint. Ta! :)"
O2 response: "Um... you're welcome, we think.
But if your mum asks, we'll totally deny this tweet"
30. #TwitStorm –
O2
#SocialMedia
Win
Case study 4:
Calming a
RISING ABOVE IT
Customer (@grahamcummings7): "@O2 F**K You!
Suck d**k in hell"
O2 response: " Maybe later, got tweets to send"
31. #TwitStorm –
O2
#SocialMedia
Win
Case study 4:
Calming a
BEING GRACIOUS
Customer (@Beckyyyy123): "Whoever is tweeting for
@O2 deserves some sort of giant cake"
O2 response: "If it's a giant, Jaffa Cake, I'm in"
Customer (@Beckyyyy123): "@O2 your wish is
my command"
O2 response: "Awesomes! Sorry about the kamikaze
comma in the last tweet. Finger s are numb."
33. Lessons Learnt
Crisis planning begins with
proactively building a reputation
Just because you’re ignoring social media
doesn’t mean social media is ignoring you
In a crisis? Be human in your response
01
02
03
46. CEO
Entrepreneur
CEO of a Fortune 500 Company
Crisis Consultant
Not Sure Yet
HR Manager
Start-up
CSR
SustainableGrowth
Transaction Advisory Services
Strategy Consultant
HR Director in a high-end fashion company
WHY YOU
SHOULD
CARE?
47. Top tips
for a career in marketing
Read 1 international
newspaper/site every day
Have a point of view on the
future of something
Travel and try and live at least a year of your life away from your
home country before attempting to move for a job
48. RESOURCE
Fake News: It’s Complicated
Seven Essential Social Media
Strategies for Startups
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