Consumer Network Experience

The world’s leading mobile network operators improve their networks in the areas that truly matter to consumers. With Downdetector Connect™ and Consumer QoE™, Ookla’s platforms for customer-driven network improvements, you can get insights into critical user experience metrics, radio network coverage measurements, and customer reported issues.

Downdetector Connect

Customer-driven network improvement

The Downdetector Connect platform aligns Digital, Customer Care, NOC, and SOC teams on delivering an excellent consumer network experience. Customer engagement tools provide a direct line of sight into customers’ network status and reported issues. This information is then paired with real-world device measurements to help mobile network operators prioritize improvements in areas where customers are most impacted.

Downdetector Connect customers report dramatic improvements in digital engagement, NPS, call center volume, cost savings, and time to resolution for network issues.

How it works:

  • Self-serve digital tools empower consumers to check their network status, report issues, and subscribe to network updates — directly in your existing apps or website
  • This subjective data is combined with objective device radio measurements and analyzed to detect the most critical incidents and areas of customer dissatisfaction
  • Network, NOC, and SOC teams use this information to quickly discover issues and prioritize improvements in areas that matter most to customers
  • Customers receive proactive communication about their network— resulting in the best experience possible, even during service issues or outages



Consumer QoE

Real-world consumer network experience insights

Collecting billions of daily measurements, Ookla provides a comprehensive picture of real-world consumer network experience — across the use cases, services, devices, applications, CDNs, and cloud providers that matter most to end users.

  • Analyze real-world data in volumes that are simply impossible to collect via controlled testing or probes
  • Get insights into the user experience metrics that matter most to consumers, such as poor video playback or gaming latency
  • Correlate user experience measurements to radio network conditions to uncover hidden issues
  • Plan network improvements to have the highest impact on consumer experience

Enterprise inquiry

Please complete the below form to learn more about Ookla’s solutions for network intelligence and management. For customer support or other inquiries, please contact us here.