Phoenix Sky Harbor International Airport

An airport employee won over a customer for being “lovely and attentive” during a visit to one of PHX’s many shops. Flora N. is a customer associate with airport contractor CASA Unlimited, and during a recent visit a passenger got to experience Flora’s excellent customer service firsthand. “Flora was kind and gracious,” the passenger said in nominating Flora for recognition. “Because of her, I wanted to let you know that she made me feel welcome and appreciated.” We are happy to celebrate Flora’s kindness with everyone, so our On the FLY team (F = Friendly. L = Let me help. Y = You.) did just that with an award. Do you have a story about awesome customer service from a Sky Harbor employee? Send the details to us at skyharbor@phoenix.gov.

Indulge in the perfect pairing, freshly baked pastries and a tasty cup of coffee! ☕ Get a good start to your morning at Peet's Coffee & Tea in Terminal 4, located post-security or in Terminal 3 near Baggage Claim. Bruce Mosby is the founder and president of Mosby and Company, which runs both of the Peet’s airport locations for SSP America. Learn how his philosophy of deeply involving employees has created a culture of success at his Peet’s stores with both being in the top 5% in the country. https://lnkd.in/geKjvHsF

Congratulations HMSHost! Snap provides travelers with high-quality food and saves valuable time, with a design that allows them to select their item, scan, pay, and be on their way in 25 seconds or less. Snap has all of travelers’ dining needs covered, with options for breakfast, lunch, dinner, and snacktime, as well as items catering to special dietary needs like gluten-free, vegetarian, and vegan. Currently, HMSHost operates four Snap locations at PHX at Dilly’s Deli (A7), SanTan Brewing Company (Gate F6), Focaccia Fiorentina (Gate B6), and Cowboy Ciao (B21).

An airport worker turned a routine electric cart ride into a fun adventure for a young boy traveling with his great-grandmother. Malick K., a passenger assistant cart driver with airport contractor ABM, went out of his way to make the boy and his great-grandmother feel special. When Malick dicovered that a Major League Baseball pitcher is in their family, he told them to hop on his cart and started announcing, “VIPs coming through!” The boy’s mother was impressed by Malick’s enthusiasm: “How cute and fun is that? I just thought someone should know he is making your airport so friendly!" We appreciate Malick making a passenger’s trip a little more fun, so he has been recognized by Sky Harbor’s On the FLY team (F = Friendly. L = Let me help. Y = You.) Tell us your story of a Sky Harbor employee who went above and beyond the customer service call of duty at skyharbor@phoenix.gov and we’ll make sure they get the recognition they deserve.

Looking for a job or know someone who is? Our July Job Fair takes place next Tuesday, July 2. Learn more at https://lnkd.in/ghERikYw

An airport contract worker who did his job extremely well made an impression on a traveler who needed some extra care. The traveler, an elderly woman flying for the first time since losing her husband last year, flew into Phoenix and was helped by Desean S., a passenger assistant with airport contractor Prospect. He assisted her with a wheelchair at the gate, helped get her baggage, then waited with her on the curb until her daughter could pick her up. “He did his job exceptionally well. He made her feel safe and taken care of in a large unfamiliar airport,” said her daughter in nominating him for recognition. “Please thank Desean for his exceptional service.” We appreciate Desean too, so he was recognized by our Customer Service On the FLY team (F = Friendly. L = Let me help. Y = You.) Are you thankful for some awesome customer service from a Sky Harbor employee? Send the details to us at skyharbor@phoenix.gov.

The City of Phoenix Aviation Department is seeking offers from qualified vendors to provide Photography Services. https://lnkd.in/gKGmu2cR  

Phoenix Sky Harbor International Airport is on a roll, with record-breaking passenger loads and new non-stop flights to two major European cities. The airport is also a major driver of economic development in our state. Learn more about the airport’s success here: https://lnkd.in/gKu3VTXK.

Congratulations to our winners from the Business Excellence Awards and all of our finalists who are all running incredible businesses in our community. Small Business of the Year Hundred Mile Brewing Company Large Business of the Year Phoenix Sky Harbor International Airport Micro Business of the Year The PEAK Fleet Nonprofit of the Year Lost Our Home Pet Rescue #BusinessExcellence #SmallBusiness #Nonprofit

The June issue of PHX Check-In is now available. In this issue, the Green Business Partner Program kicks off by recognizing three airport partners; an employee for more than 40 years shares his memories of PHX; Calgary and Knoxville get their due as destinations; and more! Check it out at https://lnkd.in/gXHKYq9s