Prepare for your visit

Family friendly store & parking

For many a trip to IKEA is a fun day out for the whole family. We take pride in ensuring there are features and facilities available that families need and with something for everyone to enjoy.
All our IKEA stores have free parking*, which includes Disabled and Parent & Baby parking bays.

^{*Free parking is only available for a defined period of time and subject to a minimum spend at our IKEA Southampton and for a maximum of 5 hours at IKEA Greenwich stores. Free parking is not available at IKEA Hammersmith as it is run by Livat shopping centre and is pay hourly.
All our stores in the UK are also equipped with electric car chargers supplied by GRIDSERVE, which accepts contactless card payment. For pricing, please visit the GRIDSERVE website, and for availability and specifications, please visit the GRIDSERVE map and search for 'IKEA' for more information.}

Småland

We have now reopened Småland at a few of our IKEA stores, with the rest opening soon!

To find out more about Småland and which stores are now open, please read more below.

Family friendly toilets / baby care rooms

Each store offers family friendly toilets located in all toilet areas as well as nursing and changing facilities. These contain step stools and toilet seat boosters in each family toilet cubicle.

There are nappy vending machines and pull down changing tables in both male and female toilets, with separate changing facilities available.

We are also proud to offer accessible places to change in many of our stores.

Baby feeding area

At IKEA, we invite mothers to breastfeed where they wish.
We also have a nursing area within the restaurant that offers a calm and private environment if preferred.

Assisted car loading

We are more than happy to assist you in the loading/unloading of goods to and from your vehicle.

Shopping bags & trolleys

We have shopping bags for picking up smaller items that are available whilst exploring our show room and trolleys in both our Market Hall and Self-Serve areas for your bigger shopping items, which are available at the entrances.

All family, wheelchair and disabled specific need trolleys are available at the main entrance of our stores.*

^{*Please note, at IKEA Southampton, wheelchairs are available from level 1 at Customer Services.}

Free wifi

Our free WiFi is available all over the store and we are proud to be members of the Friendly WiFi scheme.

Accessibility

At IKEA, accessibility, diversity and inclusion are embedded in our vision to create a better every day life for the many people. That's why we are committed to being as accessible as possible, so that everyone has a wonderful shopping experience whenever, wherever and however they choose to shop.

Accessible toilets / changing facilities

We offer enhanced places to change children and adults in 14 of our stores.

Assisted shopping

For visitors with specific needs, we offer a range of services, including assisted shopping.

This can range from support in getting around the store, help with picking items in our Self-Serve warehouse to loading/unloading goods from your vehicle.

To book, please contact us prior to your visit or alternatively you may request help upon arrival at the store in the Customer Service area.

Service animals and rest points

All service animals are welcome in our stores. Our stores are equipped with many rest points including benches for when you need a break or simply want to ponder that purchase.

Hearing loops

We have hearing loops in numerous locations throughout each store. These are indicated by signage and can be accessed by switching to the T setting or hearing loop programme on your hearing aid.

Electric vehicle charging

At IKEA, we believe in having a positive impact on people and planet, therefore when visiting our store we encourage our customers to travel via sustainable modes of transport.

Our service partner GRIDSERVE provide an Electric Vehicle Charging service at our IKEA stores, at which they charge a small fee for a rapid charge.

For more information visit GRIDSERVE here 

AccessAble gives you the information and detail you will need to ensure that visiting IKEA is going to be accessible for you.

Food and drink you can trust

All our UK stores are now open, this includes our Restaurants, Swedish Food Markets and Bistros. However, we’re currently unable to provide up-to-the minute information on our IKEA Food operating times. Sorry for the inconvenience this may cause.