Customer service

Yes, you can track your order status. All you need is your order number (10-digit number on the sales request page) and the email or telephone number associated with it. Find out more here.

Our stores and planning studios are open and ready to welcome you safely with plenty of inspiring solutions. Before you visit us, check our opening hours. 

You can check stock availability on each product page, using the article number or name to search our website. You can select the store you want under “Favourites”. If the product you want isn't available, you can ask for an email or mobile phone alert to be sent to you as soon as the stock becomes available again, directly from the product page. 

If you want to reschedule or cancel the delivery date for your order, check if you can do it automatically on our Manage your order page.

If you can't do it this way, please contact us using the forms available and we'll do everything we can to help you, according to the stage your order is at.

When you shop online, you can see the delivery cost before finalising your purchase, as soon as you insert your postcode. This amount is calculated according to the value of the products being delivered and where they're being delivered to. Find out more about our delivery service.