Refund policy

Shipping Policy

• Shipping costs for your order will be calculated and displayed at checkout.
• When items are in stock and ready to ship out, orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• (For some products there are lead times. These will be communicated on the product page and blog)
• You will receive another email with a tracking link when your order has shipped.

Shipping Regions and currencies/taxes

• Depending on location of residence, your order may be subject to import duties and taxes (such as VAT), which are incurred once a shipment reaches the destination country/the delivery address.
• Tundra Labs will accurately declare the value of the package and is not responsible for these charges if they are applied; they are the customer’s responsibility.

Checking order status

• When your order has been shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
• Please allow 48 hours for the tracking number to start working.
• After items have been shipped and a tracking number has been assigned, please first work with the courier to resolve any shipping issues if they occur.

Shipping exceptions:

• Russia: We currently do not ship any orders to the Russian Federation.
• Europe: For future releases, we will be selling Tundra Products from both tundra-labs.com and UnboundXR.

Return Policy

• Items can be returned within 30 days of delivery if the condition is like new.
• Customers are liable for the cost of returning the item, unless the item is defective.
• If an item is defective, our support team would be happy to figure out a fix or issue a repair/replacement. You can contact them here.
• Once the item has been received in like-new condition, a refund for the returned items will be issued through the original payment method. We strive to issue this refund within 7 working days. Depending on the payment method, receiving the refund might take anywhere between another 3-10 workdays.

RMA & Warranty information (global)

• If an item is not functional as a consequence of a manufacturing defect or flaw within the first year of ownership, our support team will work with you to issue a repair or replacement.
• Return labels will be generated for customers to return the item(s) to the region's distribution center.

RMA & Warranty information (European Union)

• If an item is not functional as a consequence of a manufacturing defect or flaw within the first two years of ownership, a support team will work with you to issue a repair or replacement to the extent of EU regulation.
• If you have ordered your item from UnboundXR.eu, please contact them to arrange a replacement or repair.
• If you have ordered your item from tundra-labs.com, please contact our support team here to arrange a replacement or repair.