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Digital Workplace

New ways of working, changing employee expectations and attitudes, and new tools and services are driving demand and interest around the digital workplace. Digital workplace ecosystems are vast and embody different technological, connectivity, process, and cultural elements that businesses need help in navigating. Find unbiased analysis and reliable data on the markets for workplace mobility, business platforms and applications, plus UC&C technologies.

Solutions in focus

Unified Communications and Collaboration Intelligence Service

Drive growth with a qualitative and quantitative analysis of the UC&C market for service providers and vendors. Identify market sizes and forecasts for workspace technologies including voice, video, and team collaboration. Explore emerging trends and competitor activity to navigate the turbulent market.

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Workplace Transformation Intelligence Service

This service explores how mobility management technologies and services are evolving and supporting a secure, modern workforce. Stay ahead with the latest market data and trends, including 5G, impact of COVID-19, and next-generation technologies. Understand what the future of work means for your business.

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Customer Engagement Intelligence Service

As customer demands shift, enterprises must transform to thrive. This service helps organizations develop a positive omnichannel customer experience consistently, and differentiate their brand in the market. Access invaluable data, insights, best practices and tools to optimize customer engagement. 

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Insights to help you assess the marketplace

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Working, Redefined

Working redefined ebook

Omdia Tech Trends to Watch 2024

Tech Trends to Watch 2024

2023 - 2024 Customer Engagement Insights

customer engagement e-book

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Expert views on today’s technology, business topics and trends

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Meet Analyst

Meet our analysts

Analyst Directory

Analyst directory

Meet our team of market leading analysts across the full spectrum of the technology industry. 

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Ask An Analyst

Leverage unique access to market leading analysts and profit from their deep industry expertise during tailored Ask An Analyst sessions included in your subscription.

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The analyst team
Tim Banting

Practice Leader, Enterprise IT: Digital Workplace

Tim Banting
Adam Holtby

Principal Analyst, Workplace Transformation

Adam Holtby
Brent Kelly

Principal Analyst, Digital Workplace

Brent Kelly
Prachi Nema

Principal Analyst, Unified Communication and Collaboration

Prachi Nema
Mila D'Antonio

Principal Analyst, Customer Engagement

Mila D'Antonio
David Myron
David Myron

Principal Analyst, Customer Engagement

David Myron
Ready to connect the dots?

Our expert team are ready to help you assess the marketplace, advance your business and amplify your presence.

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Enterprise Connect 2024

For over 30 years, Enterprise Connect has been the leading conference and exhibition for enterprise communications and CX in North America. Whether you’re focused on video meetings, customer experience, or Generative AI and other AI tools, Enterprise Connect brings you together with peers and subject-matter experts. You will leave engaged and better prepared with solutions to elevate your enterprise to the next level.

Upcoming
March 25-28 2024
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Upcoming events and webinars
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