A2 Hosting Reviews

2,907  •  Excellent
TrustScore 4.5 out of 5

4.6

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Rated 1 out of 5 stars

Server wide hack and support refuse to acknowledge or help fix

Honestly, the problems I have had with A2 are beyond comprehendible. We have had a complete server wide hack affecting almost all of our websites hosted but still A2 refuse to accept it's their issue and say they cannot see any issues. We had something similar with another host a few years back (almost identical) and they got on it right away, found the issue and fixed it rapid.

For such a premium service providor I'm extremely dissappointed with the lack of 1. support 2. knowledge and 3. ability to resolve issues.

Date of experience: 11 July 2024

Reply from A2 Hosting

Hello Shaun,

Thank you for taking the time to share your experience. We are truly sorry to hear about the challenges you’ve faced with our service and the frustration it has caused.

A2 Hosting strives to provide a secure and reliable hosting environment. Security is a top priority for us. The hack you experienced isn't a server-wide compromise and is an account-level compromise. You have multiple websites sharing one cPanel account which can cause malware to spread between websites if one of your websites gets infected with malware. Your server was fully restored from our backups within 2 hours of contacting us both times.

We understand the gravity of the situation and want to assure you that your concerns are being taken very seriously.

I am going to reach out to you directly to further discuss your experience.

-Justin

Rated 4 out of 5 stars

Pre-sales support staff is knowledgeable

Pre-sales support staff is knowledgeable about products and answers quite a number of my questions promptly. Those that need checking came back shortly. Also proposed free alternative when my concern about cost is voiced.

Date of experience: 10 July 2024

Rated 5 out of 5 stars

Samuel B

Samuel B. from A2 Hosting's support team quickly resolved my technical issue. His expertise and professionalism were outstanding. I'm extremely satisfied with their service and highly recommend A2 Hosting for their top-notch support. Thank you, Samuel!

Date of experience: 11 July 2024

Rated 5 out of 5 stars

AMAZING

AMAZING - as usual. More specifically, Dandy G. was absolutely FANTASTIC!!! Having said that... I must admit that every single interaction, with every single individual at A2 Hosting has been truly incredible. I am not the most technical savvy individual... but I know when I'm having problems (LOL). Whether the issue requires a simple resolution or a complicated series of steps, A2 Hosting has NEVER given up on me, my businesses, my clients, or resolving the issue(s) as quickly as possible. I cannot recommend them enough. A2 Hosting is a critical partner is my business and I am truly thankful that we found one another.

Date of experience: 10 July 2024

Rated 5 out of 5 stars

Sumana and Sanjana are so helpful and…

Sumana and Sanjana are so helpful and patient they have helped me to make my website to be better. A2 hosting has the best customer service. My website has increased speed and optimization since switching over.

Date of experience: 09 July 2024

Rated 5 out of 5 stars

support network of A2 Hosting

Contacted support agent "Kushmitha S"
Top notch professional support provided without wasting any time. She understood the requirement perfectly, asked the right questions and fixed the issue. People like her make the organization look reliable and trustworthy. Appreciate the support network of A2 Hosting

Date of experience: 10 July 2024

Rated 5 out of 5 stars

Kishore N

Kishore N. was the support tech I used through Live support. They were very knowledgeable and handled my request quickly and efficiently. This person makes me feel very comfortable hosting through A2. I have been with A2 for several years.
Thanks,
Rick
Florida Gulf Coast Vacation Rentals
floridagulfcoastvacationrentals.com

Date of experience: 05 July 2024

Rated 5 out of 5 stars

Thank you to all tech support who have…

Thank you to all tech support who have helped with the site issues. Big THANKS to Daniel working on the 4th of July and answering the phone within 5 rings (Amazing!). Had some bots crawling the site and using up all of the resources. Daniel added a crawl rate and reset my resources + gave me the ip's of the offending bots. I blocked them and things are better. I was also able to pick his brain on a caching issue that I'm currently having. Anyhow - I got first class service on the 4th of July!

Date of experience: 04 July 2024

Rated 1 out of 5 stars

I suddenly got an intermittent problem…

I suddenly got an intermittent problem on my server (failed database conntections) and raised a ticket. It took two days until I got a response (only after I complained). The response was from a first level supporter who listed standard recommendations out of his service coobook. He did not even address the reported problem. It took several additional mails, until I was told he is now raising an internal ticket to address the problem. But after additional two days still no response!!
I have been an A2 customer for five years. During this time A2 has got gradually got worse. Unacceptable response times. Tickets are handled by unqualified first level supports who have no capability to solve specific problems and fail to escalate.
If this continues I will strongly consider to leave A2 for another hosting service.

Date of experience: 04 July 2024

Reply from A2 Hosting

Hello Kurt,

Thank you for sharing your experience with us. We sincerely apologize for the delay in resolving your server issue.

We strive to provide prompt and effective support to all our customers. It is clear from your feedback that we have fallen short in this instance. Your concerns about response times and the handling of your ticket by our first-level support are taken very seriously. We are committed to ensuring that our support team is well-equipped to address and resolve issues promptly.

We understand the frustration of experiencing technical difficulties and not receiving timely assistance, especially after being a loyal customer for five years. This is not the standard of service we aim to provide, and we are taking immediate steps to address these shortcomings.

Please know that your ticket has been escalated to our senior technical team, and they will be reaching out to you directly to ensure that your issue is resolved as quickly as possible. We are also reviewing our support processes to prevent such delays and improve our service quality.

We value your feedback as it helps us to improve. If you have any further concerns or need immediate assistance, please don't hesitate to contact me directly at jdrago@a2hosting.com.

Thank you for your continued trust in A2 Hosting. We hope to regain your confidence and provide you with the exceptional service you deserve.

-Justin

Rated 5 out of 5 stars

Mpho S Was fantastic

Mpho S Was fantastic, and very helpful with my DNS records to get my business emails working again after transferring to a new website.

Date of experience: 07 July 2024

Rated 5 out of 5 stars

A2Hosting is the Land of Champions

The person who assisted me, Kushmitha S is actually a champion who did it all for my client to resume from suspension.
I had no hope this situation could be lifted but he managed to get my client back on the road, my client and I will keep honoring and getting services from A2Hosting, our provide we trusted since 2013-2014

Date of experience: 02 July 2024

Rated 5 out of 5 stars

Always quick and helpful

Kushmitha S. was very helpful and quickly helped me resolve my issue. I always recommend A2Hosting to my community.

Date of experience: 05 July 2024

Rated 5 out of 5 stars

I received wonderful support from A2…

I received wonderful support from A2 hosting when I had issues with my websites, that were due in large part to my lack of expertise. I learned a lot about when to make backups, staging sites, and when to not make too many staging sites daisy chained. Even though my lack of skill caused the A2 staff a lot of extra work, they were very helpful and patient with me as we worked it out. I will not make the same mistake again of getting my work tangled up, and we got it all sorted out nicely. I highly recommend A2 hosting for their team, their equipment, their skill and their patience.

Date of experience: 25 June 2024