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Kraftige servere, elendig support
Siteground har store servere og stor kapacitet, hvilket trækker gevaldigt op. Deres first-line support er uvidende, og ingenting kan løses, før man kommer videre til 2nd line. Ændringer på site-funktionalitet (såsom indførelse af tvungne automatiske opdateringer) sker uden varsel, hvilket kan få selvudviklede sites og sites med legacy-plugins til at gå ned - hvilket så ikke kan løses, før man kommer væk fra 1. supportled.
Dato for oplevelse: 10. december 2020
Besvarelse fra SiteGround
Hello Jakob,
Automatic updates for WordPress websites take place 24 hours after a new major version gets released and we send an email notification in advance. Clients could change the settings of the auto-updates and postpone them for up to 72 hours from their SiteGround accounts. Right before the update, we create a backup of the account so in case the update causes any problems, the change could be reverted immediately after.
First-line operators are trained to troubleshoot the vast majority of the issues reported via chat or phone. Only the most complicated cases requiring more time for investigation and a more in-depth technical knowledge should require escalation to our ticketing system. We would be grateful if you can clarify your account details in private so we could review your support interactions and close any knowledge gaps from the side of our operators.
Kind regards,
The SiteGround Team
Super god hosting 👍🏼
Super god hosting. Flyttede mit firmasite fra Unoeuro over til Siteground og har ikke fortrudt et sekund. Fordelen er at sitet er meget hurtigere og derfor giver det automatisk bedre rangeringer på Google.
Dato for oplevelse: 14. april 2020
Thankyou man,
Dato for oplevelse: 21. september 2023
Siteground has the best service
Siteground has the best service
Special thanx to Emanuele B
Dato for oplevelse: 06. december 2020
PETAR Rocked!!!
Dato for oplevelse: 07. august 2023