17,106 total
Been working with SiteGround for a number of years now. The hosting is reliable, cheap, and fast.
They recently added an additional feature for enhanced support. It's a premium feature but it's worth every penny.
We've had many cowboy developers "fix" things over the years, always ends in isaster. Over the last few months SG have helped us repair many of our issues.
Couldn't be happier.
Date of experience: July 12, 2024
I had a problem with my website at 12:33 AM (Canada time) and chatted with Ms. Borislava Nikolova, she helped me fix the issue with cashing of my contact form right away. It was such a blessing to have her helping so quickly and resolving this stressful situiation.
Special thanks to Ms. Borislava Nikolova of SiteGround. She was so competent and quick to identify and solve the problem!
Date of experience: July 12, 2024
Gabriel was very helpful in sorting out my email issues. At the end of it, it wasn't my site at all that was the problem, it was the recipients! He also helped guide me with other issues I had without a problem. I was answered within a minute! Fantastic service Siteground!
Date of experience: July 13, 2024
Siteground have the most excellent customer service I have ever experienced with a company. If you are a tech novice like me, than I wouldn't hesitate to use them. They are helped me countless times and have answered my questions on the spot, and usually are able to just fix the problem for me straight away!
Date of experience: July 10, 2024
It was not great. It was as I expected. That is great to me compared with all the arrogant know-it-alls at Microsoft who think we (the 99%) should abide by their (the 1%) ideas.
No wonder the world has troubles. We should all be humble and admit we don't know everything, and that other people see things from a different angle. None of us are computers, and the instant we get one thing right, we become arrogant and think we are smarter than everyone. Duh!
GetTheName.com will feature these rantings. :-)
Date of experience: July 11, 2024
Thanks to SiteGround customer service for their meticulous help. They saved me a lot of trouble in the process of building the website. Every time I communicate with SiteGround customer service, I feel their friendliness and professionalism, which makes me feel at ease. SiteGround's customer service responds very quickly and can always solve my problems within a few minutes. The service attitude is very good. I am very satisfied with the professionalism and quick response of SiteGround's customer service team, which is one of the reasons why I chose them.
Date of experience: July 10, 2024
As a graphic designer who manages 30+ websites, I only use Siteground (since 2016). They have the fastest servers I've ever seen. Every website is zippy from the start. They never try to upsell you on things you don't need (lookin' at you, GoDaddy), and they don't hassle you if you have billing issues. Fast, fair, and freakin awesome service. Highly recommend.
Date of experience: July 09, 2024
Amazing technical customer support team at SiteGround. They are concise, helpful and efficient. I've had experience with various other hosting companies in my career, but this is top rated for sure. They are always polite, professional and they explain in plain language what you need to know.Five stars!
Date of experience: July 08, 2024
They are always on the ball. Immediate response, great service. Active team!
They have good knowledge of all my question, so gives me the right answer. Thank you all.
Date of experience: July 12, 2024
Having a live chat is extremely valuable and one of the main reasons we (our agency) continue to use SiteGround for hosting our clients. Please do not replace the live chat with a AI.
Date of experience: July 10, 2024
Reply from SiteGround
Thank you for sharing your feedback, Michael. At SiteGround, we understand the importance of human interaction, and it’s our goal to always be there for our clients.
If you ever need assistance in the future or have any questions, don’t hesitate to reach out. We are available 24/7 and will be more than happy to assist you with any inquiry.
Best regards,
The SiteGround Team
First, I'm not good with computers, so I need help alot and SiteGround always makes solving issues simple for me. Ivan helped me redirect a domain that I recently purchased and made it so easy. He walked me through each step and had my problem solved in less than 10 minutes. Thank to SG and to Ivan for making my day!
Date of experience: July 09, 2024
I've been with Siteground for several years by now and hosts several sites with them, and they have never once failed me when it comes to excellent technical service and assistance. As well as brief extensions for bill payment, which is greatly appreciated of course. Siteground is a highly recommended hosting company!
Date of experience: July 08, 2024
Rusi S. was amazing. I had issues with bots crawling my website. He gave his best to resolve this issue. I am more than grateful. Siteground support in general is amazing. I had problems with crone job before and they also gave me right instructions so I fixet that also.
Date of experience: July 09, 2024
As always. If you need them, they are there to support you. As a customer for more than 10 years and always a satisfied customer. Always friendly and helpful.
Date of experience: July 11, 2024
I was extremely frustrated as I had been trying for some hours to get my email to send from my MacBook. Your agent was kind, patient and put me at ease - as well as solving the problem I had. Such a nice bloke, he has the patience of a saint!
Date of experience: July 10, 2024
Poor service. My online store was automatically updated renewed and charged me more than $600. I thought it was okay . However my online store site did not work well. Customers could not make any order from my store. No item can be added to shopping cart. After checking we noticed that limited my store functionality due to their limited service I used.
They started with a low price and then gave you so many problems after to force you to upgrade to high cost service level.
I decided to cancel my service and requested to get partial refund as being told by their refund policy. Because I still have 9 months left. Then then support team told me they could not refund me the rest.
What a joke... be cautious of the tricks.
Date of experience: July 08, 2024
Reply from SiteGround
Hello,
Thank you for reaching out and sharing your thoughts. We’ve located your account in our system and would like to address the concerns raised in your review.
Regarding the renewal and refund, our records show that your account was renewed for a 2-year period, and you’ve been using the service for the past 14 months. According to our refund policy, which you can review in detail here: https://my.siteground.com/support/kb/do_i_get_a_refund, we offer a 30-day money-back guarantee for all shared hosting accounts. For renewals, full refunds are available if initiated within 30 days from the payment date if the new term hasn't started. Partial refunds are possible if the new term has started, but only within the 30-day window. Since more than 14 months have passed since your account renewal, we are unable to issue a refund in this case. We apologize if there has been a misunderstanding regarding our refund policy.
Concerning the problems with your online store, we've located a ticket from April 2023 regarding a resource usage issue. Your website had used all its allocated resources for the month, resulting in a temporary suspension. At SiteGround, we implement a fair usage policy to ensure stability and optimal performance for all clients within our shared hosting environment. Each plan is assigned a predefined number of resources, and we actively monitor usage, sending notifications when usage reaches 80% and 90% of the limit. If the usage exceeds 100% and no action is taken, we temporarily disable the website to protect the integrity of our servers.
The agent assigned to your case concluded that the heavy resource consumption on your website was most likely due to a piece of software (in most cases, a plugin) either not working properly or having badly written code, which results in it constantly making calls to your website. The agent also provided tips on how to optimize your website and minimize the consumption of resources. Based on our logs, you had not contacted us since then, leading us to believe that the issue had been resolved.
If you have any other questions or concerns, we recommend emailing our Customer Care Supervisors at feedback@siteground.com. They will review your case and respond accordingly.
Best regards,
The SiteGround Team
SiteGround is the best! I have multiple sites and was with 2 other hosting companies in the past. I was able to talk to a human today and also get chat support as I am rebranding. It's so user-friendly and their support is outstanding!
Date of experience: July 09, 2024
Knowledgeable and accomodating. I am looking for a host for a specific task and they were able to answer all my questions and pin down the best solution immediately. Always helpful, always there when you need them.
Date of experience: July 09, 2024
The best host I have ever used. I've worked on the web since 2005 so I have used many different hosting companies over the years including many of the big guys that were advertised by popular figures in the industry such as Media Temple. I have also run my own VPS servers using Vultr and others. Sitegrounds servers are excellent, their caching is excellent. Their GUI is excellent everything just works as it should.
Best of all their support is absolutley first class.
Date of experience: July 03, 2024
Reply from SiteGround
Thank you so much for the wonderful review, Richard. Your feedback means a lot to us, especially coming from someone with such extensive experience in web hosting and development. We strive to provide the best service possible, and knowing that we’ve met your expectations is both rewarding and motivating.
Thank you once again for choosing SiteGround. If you ever need assistance or have any questions, don't hesitate to reach out. We're always here to help!
Best regards,
The SiteGround Team
Tihmor was super friendly and as always very helpful. He offered clarity and a quick resolution to my inquiry. Wish all my requests were that fast. :-)
Date of experience: July 09, 2024
