SWBF2 - Account progress missing May 4th.

[cosmo31315]

• Platform: PC
• EA ID: Cosmo31315
• Are you getting an error message?: No
• Missing all credits and currency, Star cards are locked, weapons and mods are locked back to the standards, certain characters and ships are locked along with all of the star cards completely locked, only things still around are certain cosmetics, levels, and emotes
• Screenshot provided
• DxDiag provided

I have to ask because we're having this issue and it's taking a while to resolve. Please consider extending the unlimited power event. I've never had this issue before until this Unlimited power event. 

[AceS2k]

• Platform (or client): EA PC
• EA ID (PSN ID/Gamertag): TD_AceS
• Are you getting an error message? No
• Are you missing specific progress or has your account reset? All progress, money in game, card etc etc
• If possible, share a Screenshot or Clip...
• If on PC, please share a DxDiag file and an EA app Error ID Number

[robi9944]

I was playing earlier today and I had all my progress. But I logged back on about 30 minuites ago and it is all gone. An example in here. I don't lknow what to do.

Platform PC
Name robi9944

No error message

[5bf885080ab6538f]

Mine just came back 

[Olledoledoff321]

• Platform (or client): PC (EA/epic games)
• EA ID (PSN ID/Gamertag): Olledoledoff321
• Are you getting an error message?= No
• Are you missing specific progress or has your account reset? I miss weapons and cards for heavy although i am level 181 and have completed all milestones.
• If possible, share a Screenshot or Clip..."  Couldnt send one
• If on PC, please share a DxDiag file and an EA app Error ID Number =  36a7d09a-7785-43fa-9330-093d136d42b3

[denleo89]

Platform: Xbox Series X

EA ID: denleo89

error message: no

specific content missing: yes

image/s attached

This is a widespread issue and consider extending the Heroes Unleashed event

[ABSAL0MMM]

Platform: Computer

Gamertag: ABSALOMMM

No Error Message Given

Missing Specific content including cosmetics, weapons, characters and Boost cards. all items are unlocked now.

[steve73tungate]

Hi thought I had an answer for you , I deleted the game and reloaded which took 2.5 hrs . Reloaded and I had all my guns and cards . 
played 1 game fine , 2nd round 10 mins later all guns locked 😡

[aps0527]

This exact thing happened to me, I’ve played this game since release, and I’ve grinded so much, I hope my progress isn’t erased forever

[KiloVision]

Just happened to me on Xbox. Progress, heroes, star cards, credits, weapons, ships, etc. all reset.