How to give one time password to ea advisor

[boston9751513]

I got an email saying to give some one time code to my EA advisor, but the EA advisor never contacted me nor did it give me a place to put the code, what do I do?

[EA_Darko · Accepted solution]

Hey @boston9751513, our team will only be able to send any correspondence to the email associated with the Origin account.

Darko 

[chinsrus101]

@boston9751513 This normally happens when you contact EA Help via Twitter or Facebook, they use this code to confirm your identity. Did you contact EA Help recently through those channels?

[boston9751513]

Never mind, I was just confused because they sent the email to the email linked to my account, not the one I provided. And I contacted them through the EA help website.

[boston9751513]

Although I’m not sure why they did that.

[EA_Darko · Accepted solution]

Hey @boston9751513, our team will only be able to send any correspondence to the email associated with the Origin account.

Darko 

[boston9751513]

@EA_Darko Ah, alright, thank you.

[EA_Darko]

Happy to help @boston9751513.

Darko

[ombrebluer]

How do you message the EA advisor with the code as I can’t seem to find out how

[EA_Jason]

You would only receive such a code if you have reached out to an Advisor yourself @ombrebluer.

Did you get in touch with our support team?

[ombrebluer]

Yes and it’s all sorted now ty!